Susan Fearn

@British_Airways helpline guy actually thanked me for ‘being kind’ to him after I called to rebook a BA Heathrow flight cancelled due to bad weather when we were already at the boarding gate. Frustrating for passengers and call centre staff alike I guess.

Thank you Tracy Horton. It was great to be able to help you and your team deliver this event. Loved working with such an engaged group of post-graduate students at The University of Sheffield. lnkd.in/ewdWc_GM

@juliahobsbawm @JohnLewisRetail

Given that it's possible to think nothing works or works well enough, that the world of systems and politics and business works least well, we need some success stories, some hope and optimism. Examples? And are they individual or collective?

@SoVeryBritish Carry On Behind (in the polls)

What would you title a horror film based on Britain’s current political situation?

‘Deep listening is foundational to understanding stakeholder and community needs’. Excellent article by coach and leader @ekasriel #empathy #socialpsychology #deeplistening #community # lnkd.in/dYTBVN-A

@beingvarious Congratulations on the award Lucy. Loved ‘All the People Were Mean and Bad’ (And happy memories of the Goldsmiths days). Xx

Congratulations @mercyfrank on being nominated for a #womentech global award. lnkd.in/dM79miGQ

Finally got to visit Henley Business School in person for an interesting and enjoyable day on Coaching Outdoors - How eco psychology transforms coaching relationships. Thank you @annemarie lnkd.in/dy5siG3t

Thank you to our tutors and supportive cohort at Henley Business School. Overjoyed that, after many months of study, I’ve been awarded the Professional Certificate in Executive Coaching.

RT if you’d like me to represent the UK at #Eurovision 2022.

@CountBinface @BillBailey Genius idea!

@BillBailey Join forces?

I’d be happy to throw my hat in the ring for #Eurovision 2022

@OfficialLual @andersoncooper Yes, thank you so much for getting back to us Lual. It’s about a possible talk.Will contact via work next week.

@oursoo @andersoncooper I DMed you - did you receive it?

⁣Super grateful to be on @andersoncooper show tonight as a CNN champion for change. ⠀ ⠀ Thanks to my family, gaming community and friends who have been supportive throughout this journey and helped me come this far. ⠀ ⠀ As a former refugee, this has given me so much hope

⁦@WappingLondon⁩ So sad that weekend partying leaves this mess in beautiful Wapping Wood. #why?

Thank you @jamesharrod. ‘Pass on the Rainbow’ for #NHS charities together.

Proceeds in aid of NHS Together Charities. Already in top 100 on 2 days since release. Help it go higher to help. Please share and download, thanks youtu.be/-G-EoxJcfcM

Help slow the spread of #COVID19 and identify at risk cases sooner by self-reporting your symptoms daily, even if you feel well 🙏🏼. Download the app covid.joinzoe.com

Timely.. hbr-org.cdn.ampproject.org/c/s/hbr.org/am…

@Number10cat Keep sending us your news and pics Larry! Take care x

I won’t lie, this is scary. Everything we normally take for granted is suddenly uncertain. There is much we don’t know, but we can still be sure that people are resilient and kind in equal measure. We’ll get through this and if pictures of cats help, you know you’ll get them here

#MoreBoringBands - Not Keane/Keen