Gwen Pratesi

@united Two family members just got stuck overnight after a canceled flight in JAX due to maintenance issues. They’re having to spend the night in a hotel and can’t leave again until 4 PM tomorrow. They were given two $15 food vouchers for 24 hours. Really?!

@Delta This happened yesterday on flights from JAX to TUS through ATL. The TSA lock was pried off the suitcase. The bag had only been used for one other trip, so it was like new. The inside of lock was manipulated so my code wouldn’t work and we had to break open the suitcase.

@KLM Your connecting @transavia flight to Seville is delaying passengers by hours while measuring every single carry-on bag. By the way, my ticket was purchased weeks ago and I packed as such. They will not let me through for a bag I paid to have on board for literally one inch.

@Dyson I sent a DM since we have a problem with an order and can’t get assistance from your company’s customer support to resolve it. And chat is not available.

@silver_airways Can someone please respond to my claim for a damaged piece of luggage - Case 318471? It's been more than a month since your automated email response to my submitted claim. Thank you.

@Delta I sent a message through the website regarding a seat change that was made on two upcoming international flights. I leave in just five days. Can someone please respond?

@ZARA @ZARA_Care @ZARA and @ZARA_Care My purchase was an online order and it specifically states that on the receipt. They were sent to my home with an online order. I think I’m dealing with bots. I’m sending these items to a store at my expense and I expect a full credit.

@ZARA @ZARA_Care Your Zara “Care” is no more helpful than calling your toll free number. I am so disappointed in your company and the lack of assistance and customer service in resolving a really simple $49 return. Do you really expect me to drive 7 hours round trip to a store? Unbelievable.

@ZARA Need assistance from someone in management for an online return. I cannot reach a store directly and customer service refuses to initiate a return label or an exchange within the 30 day period.

@AmericanAir We had a total fail after more than 1 1/2 hours today on the phone to make a booking using a credit. Who can I reach out to to help correct this as nothing is right?

@Delta Thank you for on-time (even early) flights yesterday from AMS to JFK (with a long layover) to JAX - and our luggage made it! 😊

@instagram Maybe three times is the charm. Can you offer any assistance with disabling dark mode on my feed? Nothing works.

@instagram I’ve tried updating, changing the settings, etc. and still cannot get rid of dark mode on my Instagram feed. Can you help?

@instagram My Instagram feed is stuck on dark mode. Can you help?

@Delta I have been trying to get through for days about a credit that your representative didn’t know how to handle after canceling our flights. He had me on the phone for two hours. There is no way to connect to anyone that can assist- even after long wait times. Can you help?

Just posted a photo @ Miami, Florida instagram.com/p/CaCnmdyuUOr/…

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