Intuit QuickBooks

Have questions or need some help? For the fastest response, tag us @QuickBooks or @QBcares. You can also send a DM for personalized support.

@jakewlittle Transaction holds can be concerning, and I want to make sure you're on the right track for release. If you could send me a DM, I'll review your case history and guide you through the next steps. ^Alura x.com/messages/compo…

.@QuickBooks call me immediately. You may just lose a customer today. 9 years as a loyal client, never one chargeback or dispute, 10's of millions of dollars processed, and you have now held all of my deposits for 2+ weeks totaling over half a million dollars. Deposits are being held simply because I requested a monthly limit increase to over $2m a month, got approved almost instantly, and you are STILL HOLDING OUR MONEY. I CANNOT GET THROUGH TO ANYONE ASIDE FROM INDIAN REPRESENTATIVES THAT CANNOT DO ANYTHING, THIS IS COMPLETELY UNACCEPTABLE!

I want to make sure you get the updates you need on your case. When you get a moment, please feel free to send me a DM and I'll check for new information on the investigation. I'd also recommend deleting your last tweet so your account information stays private. ^Alura x.com/messages/compo…

@QuickBooks Case#: 15152126422(INV-142644)

Over 6 months and counting that @QuickBooks has been "working" on a big issue we have been having with our account. Still no improvement. If you are looking for accounting software use someone else. #smallbusiness #accounting #quickbooks #software

@Foluso_oo @QBCares I totally understand. Just wondering, have you spoken with our sales team about this yet. They may be able to set you up with the one month of service.

@QBCares @QuickBooks Trying to switch our Quickbooks Plus from annual to monthly to we can resubscribe but can’t get that done, we need help!

@Foluso_oo @QBCares I understand. I’ve responded to your DM, and I’ll be there if you have any other questions. ^Kailyn

@gr8tsworld I'd like to take a look at your case and help clear things up. If you could send me a DM, I'll start working on this for you. ^Alura x.com/messages/compo…

@QuickBooks Guess what! Problem still isn't fixed after an hour long call, and they don't have an ETA on when it will be fixed.

@Aethon20 It sounds like you've had some trouble signing into your QuickBooks, and I want to make sure you get the support you need. Send me a DM and I'll guide you through the account recovery process. ^Alura x.com/messages/compo…

@QuickBooks you have the most atrocious customer service and sign-in resolution process I have ever experienced. I couldn't design a process that was more difficult and unsuccessful than you appear to have done with ease and complete disregard for customers.

@63driscoll I'll be sure to share your feedback on ads and popups in the product with my team. If there's anything I can do to help you in the future, please let me know. ^Timmi

@QuickBooks can you please limit the amount of pop ups you have in QBO. I’m getting tired of the overwhelming ads for the AI

@kennyg3208 @QBCares I’ve received your DM and can continue working on the issue within the mobile app with you there. x.com/messages/compo…

Your app doesn’t work. I just subscribed and submitted my first receipt and it’s no where to be found on my account. I’m on the phone with your customer support and they have no idea. I’m an engineer and I have a lot of family that works for the government and are lawyers. We will come after you for selling us a product that doesn’t work! Please get this fixed asap and I don’t want to hear oh send us a message or a customer support will call you!

Have questions or need some help? For the fastest response, tag us @QuickBooks or @QBcares. You can also send a DM for personalized support.

@chocolatecuban I'd like to see what I can do to help improve your experience. If you could share some details about your issue with me through a DM, I'll be glad to take a look into what's golng on. x.com/messages/compo…

CSR and Supervisors at @QuickBooks do not have the necessary knowledge to help customers. Prove me wrong!. Over 2 hrs on the phone & they didn't know how to fix it. #intuit #accountant #money #lackofknowledge

@sallybrownAL @QBCares I want to make sure you get in touch with the right person, Sally. Can you send me a DM and let me know what you need help with so I can point you to the correct contact? ^Kailyn x.com/messages/compo…

@QuickBooks PLEASE tell me how to speak with someone in *QBO SALES* that is U.S. or North America based ??? 4 reps now cannot speak English. They confirm in Philippines. One in such LOUD call center neither of us could hear. HELP. Trying to buy from you. #Frustrated @QBCares

@shanemilburn Dark Mode is a feature our developers tested previously, so it could make a return in the future. I'd recommend keeping an eye on our "What's New" page, as any new or returning features will be announced here: quickbooks.intuit.com/online/whats-n… ^Alura x.com/messages/compo…

Hey @QuickBooks for the love of god please enable Dark Mode in QBO web and mobile! The white everywhere is absolutely blinding.

@TheJoshBe If you still need assistance with your QuickBooks, please feel free to send us a DM. ^Alura x.com/messages/compo…

Well, this explains why @Quickbooks is turning into garbage in the last 2 years.

@TheJoshBe I'm here to investigate any issues you've had with QuickBooks. When you have a moment, send me a DM and I'll start looking into this right away. ^Alura x.com/messages/compo…

@QuickBooks THE QUALITY OF YOUR PROGRAM HAS SIGNIFICANTLY DECLINED IN THE PAST 2 YEARS.

@gr8tsworld In that case, please feel free to reach out to me if you need any assistance after the call. I'm always here to help. ^Alura x.com/messages/compo…

@QuickBooks Already in contact with you all, but problem is still not being resolved.

@Sukh44059059 @QBCares I'm here to help in any way I can. Let's continue our conversation in DM. That way, your information stays private and secure. ^Timmi

@QuickBooks @QBCares The problem is the your backend team were dealing with this at the beginning of January and the amendments provided last week were wrong and yet your backend team cannot bothered to get in touch with me. Shocking customer service

@QBCares I’ve been contacting QB payroll support in the USA regarding some amendments which QB did which were wrong. I’ve asked for these to be correct and have had no response !! This is becoming a huge issue

@Sukh44059059 @QBCares I’d like to take a closer look at the amendments issue. When you have a moment, please send a DM and we’ll continue assisting you there. For your privacy and security, please don’t share any account details publicly. x.com/messages/compo…

@CaughtKnife I want to assure you that I'm a real person here to help you through the process of transitioning your data. If you have any questions or need assistance, feel free to send me a direct message, and I’ll respond promptly to assist you. x.com/messages/compo…

@QuickBooks your convoluted system is insane. Self employed to simple start data won’t transfer and then you make customers pay for another app to migrate data. What a joke.

@EndriTolka I’ll be sure to pass along your feedback regarding the pop‑up ads you mentioned. If you need assistance navigating QuickBooks, please don’t hesitate to send a DM. x.com/messages/compo…

Hey @QuickBooks your new online design is awful. To get to the "Bills" page I have to click out of 4 things I don't want, that you're pushing me to try. It's delaying the page loading by seconds. I just want to see what I owe not try your AI. This is awful UX