Shad Churma

@Avis - any help here?

Pretty disappointing experience with @Avis on a recent family trip to Florida for spring break. Booked a Bronco months in advance and was specifically directed to reserve at a location 30 minutes from JAX airport because that’s where the vehicle was available. Instead: • Had to cancel/rebook just to change pickup date → charged $300 more • Arrived and the Bronco wasn’t even there • Given a Chevy Blazer that reeked of marijuana Not the experience I expected, especially with Avis Platinum status via @AmericanAir.

@VerizonSupport Sent.

@sdchurma We want to help you make this right. Please send us a DM so we can check into this. -Jazzy twitter.com/messages/compo…

@VerizonSupport We’ve been customers for 17 years. We returned a mis-shipped phone 9 months ago via UPS. You received it, but never processed it—now we’re being charged $1,400. Countless calls. Store visits. No resolution. No callbacks. Can someone with refund authority please help? 📦 Tracking shows delivery. 📞 Customer service deflects. 🧍 Store employees powerless. DM me for case info. #Verizon #CustomerService #RefundRequest #VerizonCustomer #CustomerServiceFail @Verizon

@metraBNSF @Metra no seats available on the BN1228. When will more rail cars be added?

@metraBNSF @Metra No seats available on BN1244. What are you doing about it?

@Metra @ajlisy With that savings can you add one additional railcar to the morning express runs on BNSF? This way everyone can sit down.

@ajlisy Thank you for the comments. The fad is fading especially when it will save Metra about $454,000. Less than 3% of all monthly tickets and less than 1% of all 10-Ride tickets were sold through the website.

@metraBNSF no seats available on BN1234. Add the 8th car back in please.

@Metra No seats available on BN1234. Add the 8th car back please.

@sdchurma Passenger on/off counts were used when making the schedule. In addition, there is a maximum train consist of 11 railcars with only one track inside Union Station capable of handling an eleven railcar train.

Barring any unforeseen changes, BNSF will be adding another car to the following inbound trains for morning rush to help with crowding: 1202, 1210, 1226, 1230, 1244, 1262.

@Metra How was it concluded that less rail cars were needed for the same demand? BN1234 needs at least one additional car.

@sdchurma Metra and BNSF Railway estimated how trains on the new schedule would be used and assigned our finite number of railcars accordingly. We know some adjustments to train sizes are needed and a few trains for the morning rush added a railcar. We are monitoring the situation closely.

@metraBNSF Seems that with YoY fair hikes service would at a minimum stay the same, not decline.

@metraBNSF Why is it now after the fact car count is a problem? Why not have excess capacity at the beginning and then taper off to meet demand?

@metraBNSF Surely Metra knew before the schedule change what passenger demand was for each run and what the required capacity was.