Olly Cox

@LloydsBank your customer care really is dismal. Why is it so hard for your cards to actually work and to staff your contact centres properly? Utterly woeful

@VeygoUK why is it so hard to get a human being to talk to? Impossible to resolve your hopelessness via your useless AI support

@firstdirect the irony of trying to ring your complaint line and being on hold for ages

@motorway never dealt with such a bunch of hopeless idiots in my life. Honestly clueless. What a shambles of a system.

@LloydsBank It’s this terrible service - not working and unable to fix it - which is exactly why I’ve never used Lloyds / Barclays / Nat West. So I’ll put my card in the bin & go back to companies whose services work simply, easily, & with the customer experience thought through.

@LloydsBank Done. Thank you

@theollycox Hi Olly, I'm Pauline 🙂 I'm really sorry to hear you've had some trouble with your credit card. Is there something specific you'd like to chat about? If so, feel free to drop us a DM with a bit more info (just leave out any account details for security)

@LloydsBank got sucked in by the marketing. Ordered a new credit card. Absolute shambles. App is useless, call centre useless, as a result the credit card I’m holding is also, literally, useless.

@GLTransport Saturday morning: why are your massive lorries repeatedly taking a short cut down a “not suitable for HGV” road, AND driving far too fast and aggressively through a village? . GN74 XLR being one of them.

@MattStevns This is in Winchester too! Good lord.

Welcome to broken Britain … Thug in fancy dress couldn’t afford £2.50 for a bus 🙈

@CyclingAlmanack will there be another print run of the Cav book? Am on holiday and missed it 😢 thank you

Hey @waitrose just discovered plastic in my sweet chilli chicken rice bowl… not great… can you help please?

@RGSHWSport @rgshw @NextGenXV @GezFoto @mystjossport Great memories of St Joes. Love it.

Best of luck to the 1st XV who will be leaving for the St Joseph's College 38th National Schools Rugby Festival tomorrow afternoon. This event, which is the pinnacle of schoolboy rugby, will take place on 19 & 20 October and you can follow all the action on the livestreams from Pitch 1 and Pitch 2 (links below). Match schedule updates will be posted here as the competition progresses over the weekend. Schedule for RGSHW matches on Day 1 below: DAY 1, SAT 19 OCT Game 1 v @DenstoneCollege Pitch 1 - 10.15am Game 2 v @RugbyQEGS Pitch 1 - 1.05pm Game 3 v @BrightonCollege Pitch 1 - 3.55pm LIVESTREAM LINKS DAY 1, PITCH 1: m.youtube.com/watch?v=29PtSo… DAY 1, PITCH 2: m.youtube.com/watch?v=UsqQlC… @Hawkinsport @NextGenXV @stjoseph @nsxgroup @GezFoto #sjcfestival #stjos #rugbyfestival #schoolrugby #TheRGSHWWay

@FXMC1957 Of course as any serious viewer knows it’s fforbes-Hamilton with two small fs.

30 September 1979. The 1st episode of the popular British sitcom, To The Manor Born, was broadcast on BBC1. It starred Penelope Keith as upper-class Audrey Forbes-Hamilton. In all, there were 3 series and 2 specials, numbering 22 episodes in all.

@Qantas seriously guys, not even on the plane yet and your service is a total shambles! Any chance anyone can help please?!,

@OctopusEnergy what’s brilliant is when you do finally reply, you start someone else doing what 17 people before them started. But no one ever owns or finishes anything, so it doesn’t matter. Your service is truly awful. Will anyone ever be able to actually solve a problem?!

@OctopusEnergy why do you never reply to emails? Utterly woeful customer service, time after time. Why can’t someone own an issue and resolve it?

@SW_Help Sorry doesn’t help me get home does it? And your jobsworth staff “guarding” 1st class when the rest of the train is like a cattle track is just embarrassing. They must be proud.

@theollycox Hi Olly, I'm very sorry for the disruption this evening. ^JH

@SW_Help 07.18 from Winchester is an absolute embarrassment. £88.50 to stand in the vestibule like a sardine. Why can’t you put on enough carriages? How difficult can it really be?!

@SW_Help Going home just as bad. Why can’t you manage to run a vaguely acceptable service? Absolute shambles.

@theollycox Hi Olly, I am sorry to hear this, I will get this reported; apologies ^MC

@g__j @OctopusEnergy is there any way of getting someone, please god anyone, at Octopus who wants to actually own responding to a customer? I am so bored of ringing, having someone say “I’ll get back to you” and then waiting till the end of time without hearing a thing…