Uber UK

Hi there, thank you for reaching out and we're sorry to hear about the trouble with the order. Upon trying to retrieve the order details from your account, but we found multiple accounts on your name and we were unable to locate the order details to investigate further. Could you please provide us the account details or order details(ID) for further investigation? We can take it up from there.

@UberUKI_Support can you DM me as I'm fed up with waiting.

Hi there, Thank you for contacting us, we regret the inconvenience this situation has caused. You can visit this link z.uber.com/t9z0dz to get connected to your driver. Please let us know if you have already tried this, and you still need further help. To support you accordingly, kindly provide us with the phone number or email address associated with your Uber account along with the trip date and time via a private message, and we will get back to you. Please note, if you lost the item on a trip booked by someone else, they will need to contact us directly for privacy reasons. Let us know if you have any questions.

@Uber_Support , why my app is not showing the option “Contact driver about a lost item” ?

@pirshah We are so incredibly sorry to hear about this. We know trip issues are incredibly stressful, and we want to help right away. Please DM us your account email, mobile number, and trip details, so we can look into this immediately. We're in your corner! x.com/messages/compo…

@Uber_Support that was terriable day 8th july for me when i took ubder rides and lost key in car.. no help from uber so far .. 3rd class service

We're so incredibly sorry to hear about the trouble you've run into. We know how frustrating and stressful this must be, and we want to get this sorted out for you as quickly as possible. Could you please DM us the email address and mobile number linked to your account? As soon as we have that, we will look into this right away and figure out exactly what happened. We are here to help!

@Uber_Support I need an explanation from you why you keep taking money from me without ordering a ride !!! This happened more than once i swear this is stealing even once a driver told me that to !!!! If it didn’t comeback to my account I’ll suite you

@RanaAhsan Hello, to protect your privacy, we encourage users to send us a PM with your account details and information regarding your concerns. Also, request you to kindly delete any posts revealing your personal information. Looking forward to receiving your message, and assisting you.

@alemedina_b Hola, por favor envíanos un mensaje directo con la dirección de correo electrónico y el número de móvil vinculados a tu cuenta, así como algunos detalles adicionales sobre tu problema/consulta para que podamos ayudarte mejor.

@Uber_ES he estado intentando comunicar desde hace cinco horas. Dejé las llaves de mi casa en un Uber y no me han respondido. Como se supone que entre a mi casa, si no tengo llaves.

Thanks for reaching out to us again. We want to look into this billing issue for you. Could you please send us a DM with the email address and phone number associated with your Uber account, along with the date and total amount of the trip? Once we have those details, we'll dive into your account to review the charges and help get this sorted out!

@Uber_Support this is ridiculous, why are you guys not helping me get my money back? Hours it has been

@tashagraham43 Hi, please DM us the email address and mobile number linked to your account and some additional details about your issue/enquiry so that we can further assist you.

@ubereats_uk I always used uber eats, but this is the second time you have refused to give me a refund for items that didn’t turn up. Telling me my orders not eligible for a refund, so now I’m paying for items I didn’t receive. Uber one cancelled.

@lgrant9 Hi there, thank you for reaching out and we're sorry to hear about the trouble with the trip. Could you please provide your email address and phone number associated with your account over a DM? It'll help us investigate further.

@Uber_Support my new air pods are in an Uber drivers car in Dublin. The uber app is not letting me text or call to say that the phone number is not working !! We leave for Galway tomorrow. We are staying at the Hyatt Centric in Dublin. We will pay for recovery

@djduxbury We're ready to look into this, Daniel. Please send us a private message with more details about your issue/enquiry along with the mobile number and email address linked to your account so that we can assist. x.com/messages/compo…

@UberUKI_Support Hi I want a refund on an order it was nearly an hour between order prep and delivery inedible food I received a message saying feedback given to restaurant and courier really insufficient a refund is needed

@barreto_clayton Hi there, we'd like to look into this fare difference for you. Please send us a DM with your account email address, phone number, and the specific date/time of this trip, so we can locate it and review the pricing. Thanks!

Disappointed with @Uber taxi fare in Watford today. A trip that normally costs around £12–£15 was charged at cheapest option £25. I understand prices can vary, but none of the usual factors seemed to apply. Time to look at other taxi apps and services in the @watford area.

@MARIAEYE Hola, por favor envíanos un mensaje directo con la dirección de correo electrónico y el número de móvil vinculados a tu cuenta, así como algunos detalles adicionales sobre tu problema/consulta para que podamos ayudarte mejor.

@UberEats de momento, ya me he dado de baja

@UberEats no puedo reclamar un error en un pedido por la aplicación…. No funciona

Hello, thank you for reaching out, and we are truly sorry to hear about this experience. We want to look into this and get it sorted out for you right away. To help us locate your account and investigate the issue, could you please provide us with a few details? -The email address and phone number registered to your Uber account. -The Trip details -A brief description of the issue. Once we have this information, we will investigate the issue immediately to provide you with the best resolution. We appreciate your patience and look forward to your reply.

@BenWBriscoe @UberUK Sorry £39.46 because we walked to the main road away from the park entrance.

Seriously @uberuk how can a 5 minute journey cost £18..?! Do you want to send me back to black cabs?!

@Bellhookschild We are sorry to hear about this situation. Please send us a direct message so that we can assist you further. x.com/messages/compo…

Merhaba, Yemeğinizin dökülmüş ve dağınık bir şekilde geldiği için gerçekten çok üzgünüz. Beklediğiniz yemeği almak için beklemekten daha sinir bozucu bir şey yoktur, sadece çantayı açıp eşyaların sızdığını, kapların patladığını veya yemeğin düzgün bir şekilde işlenmediği veya paketlenmediği için tamamen mahvolduğunu görmek. Akşam yemeğinizi keyifle yemek yerine, bir dağınıklığı temizlemek ve mahvolmuş yiyeceklerle başa çıkmak zorunda kalıyorsunuz, bu tamamen kabul edilemez. Hayal kırıklığınız tamamen haklı ve bu durumu hemen sizin için çözmek istiyoruz. Lütfen hesabınıza bağlı e-posta adresini ve cep telefon numarasını ve sorununuz/hakkında daha fazla yardımcı olabilmemiz için bazı ek detayları DM olarak gönderin.

We completely understand how frustrating it is to run into trouble, and we're so sorry for any stress this has caused. We want to make this right for you as quickly as possible. Could you please send us a quick DM with the email address and mobile number linked to your account? As soon as we have those details, our team will jump right in to assist you ASAP

WARNING ABOUT MY UBER EXPERIENCE IN LONDON Two days ago, I took an Uber to SE10. When I arrived home, I realized that all of my shopping bags had been left in the driver’s boot. The bags contained approximately £95 worth of groceries and food, including perishable items. These were not luxury goods or valuables – they were my family’s weekly food shopping. Since then, my friend, who booked the trip, has contacted Uber several times, submitted reports, and repeatedly tried to call the driver. Unfortunately, the driver has ignored all calls and has made no attempt to return our belongings. We have spent the last two days trying to resolve this issue through Uber’s support system, but we still have no solution and no way to contact the driver directly. I understand that items can be forgotten accidentally. However, once a driver becomes aware that a passenger is trying to recover their property, ignoring all communication is unacceptable. I am extremely disappointed by both the driver’s behavior and the lack of effective support in recovering my belongings. Has anyone else experienced a similar situation with Uber? Any advice would be appreciated. #Uber #UberUK #LostProperty #CustomerService #London #UberDriver #ConsumerRights

Yall had me wait over 20 minutes to get an uber to the airport just for the car to smell terrible and was not sanitized at all. @Uber

Thank you so much for reaching out and bringing this to our attention. We are incredibly sorry to hear that you're dealing with an issue today, and we completely understand wanting to get it sorted out as quickly as possible. We are here to help you make things right! To make sure we can look into your account safely, could you please send us a Direct Message (DM) with the email address, phone number associated with your Uber account We ask for this via DM strictly to protect your privacy and keep your personal details secure. The moment your message lands in our inbox, we will get right to work on this for you. We are keeping a close eye out for your response. Thank you so much for your patience and for working with us!

@Uber_Support @UberUK My account is blocked incorrectly due to a system error. Your app support closed my chats today without replying. I cannot work and this is my only income. Please escalate my case urgently! Email: Khaledalarid1979@gmail.com, Phone: 07769495541

@Uber_Support @UberUK My account is blocked incorrectly due to a system error. Your app support closed my chats today without replying. I cannot work and this is my only income. Please escalate my case urgently! Email: Khaledalarid1979@gmail.com, Phone: 07769495541

We're so incredibly sorry to hear about the trouble you've run into. We know how frustrating it is when things don't work the way they should, and we want to help make this right for you as quickly as possible. To help us look into your account and investigate exactly what happened, could you please send us a quick DM with the email address, phone number linked to your account As soon as we have those details, we'll get straight to work on finding a solution for you. Thank you for your patience, and we'll be looking out for your message!

@Uber_Support Still waiting for a response. Have done as you’ve asked but still no response?

Absolutely disgraceful - the driver purposely took a longer route at 4:30 in the morning when there was no traffic so that the fare would increase by over double. He took this journey without my approval and @Uber are not willing to refund it @Uber_Support - 2008 Unfair Trading!

We are so incredibly sorry to hear about the trouble you've run into with your order. We know how frustrating a disrupted experience can be, and we want to get this sorted out for you right away. To protect your private information, could you please send us a quick DM with your order details? We are standing by and will dive straight into a closer look the second it hits our inbox.

@Nkole_Maggie Hi there, to be able to follow up on your request via DMs and provide further assistance, kindly follow us and send us a DM. x.com/messages/compo…

@Uber_Support I have dm’ed you. Thanks.

@ubereats_uk can you please respond to your chat!!! I ordered food from @FiveGuysUK and that came an hour later cold and the milkshake melted, it’s literally like water 🤢. Do not take orders if you can’t deliver on time. I live 10min away from where the food came from. WTH!