Uber UK

@Daniel_kearsley We're ready to look into this. Please DM us more details about your issue/enquiry along with the email address and mobile number linked to your account so that we can assist.

Would like to know why I’m having to pay double the fare for a journey that wasn’t double the distance nor the time? @Uber_Support

Hello, We’re so sorry for the frustrating experience with your order. We know how disappointing it is when things don't go right, and we want to make this up to you. Could you please DM us the email address and phone number linked to your account? We’ll look into the details immediately to see exactly what happened and how we can help.

@Uber_Support I’ve sent you a message

@UberEats what a horrendous experience with you and surprise surprise being ignored by all CS agents and the app is useless. Appalling services and attitude.

Hello, We are so sorry to hear you’ve had a difficult experience. That definitely isn’t the smooth journey we want for you. To help us get to the bottom of this immediately, could you please DM us the email address and mobile number linked to your Uber account? We’re standing by to look into this for you right away.

@Uber No clue why a trip that I’ve done a thousand times at £21.50 is suddenly £53.10?

Hello, We are so sorry to hear you’ve had a difficult experience. That certainly isn't the smooth journey we want for you. To help us get to the bottom of this immediately, could you please DM us the email address and mobile number linked to your Uber account? We're standing by to look into this for you right away.

@ubereats_uk I order from McDonald’s on the app only half of my order came so I got in contact with my driver and the McDonald’s. He went back to pick it up and then never came back but confirmed by McDonald’s he picked up my order.

Hello, We’re really sorry to hear your experience wasn't what it should have been. We’d like to help get this sorted for you immediately. When you have a moment, please send us a DM with your account email and phone number. This will allow us to look straight into the system and find a resolution for you.

@UberUK @Uber Can you please sort out your dogshit customer service. ive spent the last 3 months tryna fix a problem with being charged for uber one even though i have cancelled it and i cant seem to get it fixed.

Hello, We understand how important it is to have clarity regarding your document review status and are ready to look into this. Please send a direct message with more details about your issue along with the email address and mobile number linked to your account so that we can assist.

@Uber_Support Thanks im just hoping i get paid this coming Tuesday

@Uber_Support can someone help me i changed my bank details online asked me to send a bank statement the only problem is i sent a bank statement with my old address ita been 50hrs now just need to have the under review taken down so i can send statement with my current address

Hi Johnny, Please accept our sincerest apologies for the damage caused by your delivery partner. We hold our partners to high standards of care, and we clearly fell short this time. We understand the stress and inconvenience of dealing with broken glass, and we are committed to taking full responsibility to fix this situation for you. Please send us the email address and mobile number linked to your account and more info about the issue you've faced in a private message so that we can assist ASAP.

@Uber_Support @UberEats @NewYorkPizza_NL Het lukte niet via de UberEats website een klacht in te dienen, dus daarom via deze weg. 28 januari, 23.06 werd een NYP bestelling via UberEats bezorgd bij iemand in ons gebouw. Vervolgens trapt de bezorger mijn spiegel eraf. Graag contact

Hi there, We’re sorry for the trouble you’ve had with the app and for the difficulty in reaching us. To help us investigate and resolve this, please Direct Message (DM) us the email address and phone number associated with your account. We are here to help sort out any kind of issues you're experiencing to get things back on track.

@UberUKI_Support Uber Eats will not change my address. It claims it had but then on the map shows my old address and won't let me select based odd the new one. You also make it impossible to talk to anyone about this which is spectacular behaviour. You're a joke. Sham company.

@dr_simon Hi Simon, thank you for reaching out to us. To respond to you, please follow us and message us privately via DM. Thank you.

Haven’t been able to use @UberUK’s app to buy train tickets for the best part of a week now 🤷‍♂️

@BeauTheSprollie We’re sorry to hear about your experience. Please DM us you email address and mobile number linked to your account, so we can assist. Thank you for your patience.

Daughter ordered from McDonald’s via Uber Eats tonight. Her order was missing items (fries not delivered and only 7 nuggets instead of 9). Reported it through the app and was told the order isn’t eligible for a refund. She paid for food she didn’t receive. Can someone from UberEats look into this please? @UberEats @McDonaldsUK

@Saranhayagriva We're ready to look into this, Saran. Please send us a private message with more details about your issue/enquiry so that we can assist.

@UberUKI_Support I ordered groceries from Asda through your app, but my eggs were missing from the delivery. I paid for them but did not receive the item. Please check my order and refund the amount for the missing eggs as soon as possible. Thank you.

@Adamskii70 We are so sorry to hear you’re dealing with this, Adam. We know how frustrating it is when things don’t go smoothly, and we want to help get this back on track for you. Could you please send us a DM with your account details? We’ll look in and look into this immediately. twitter.com/messages/compo…

@UberUK @Uber_Support I've been waiting 4 months for an active background check link. Sterling says only Uber can activate it. Support chat keeps promising a link within 72h but never sends it. Please help!

@harryt84 Hi Harry, please send us the email address and mobile number linked to your account and more info about the issue you've faced in a private message so that we can assist ASAP.

@UberUKI_Support if a driver changes “significant routes” to get us to our unchanged, paid for, pre determined destination, without any stops/drop offs/pick ups and without any notice of changes, how does that allow you to double the fare please?

Hi NAME, We truly understand how stressful it is to be locked out of your account, especially when you’re trying to get things done. Please know that we take your security very seriously, and these measures are in place to keep your information safe. We're going to do our best to help you regain access as quickly as possible. Please send us the email address and mobile number linked to your account and more info about the issue you've faced in a private message so that we can assist ASAP.

@Uber_Support just go to open uber up and randomly says account locked? I used it fine on Saturday night? Based in UK

@StoffTweets We'd love to get this sorted out for you as quickly as possible, and we want to make things right. So we can look into your specific account details immediately, please DM us your email and phone number. We'll make it a priority once we hear from you. twitter.com/messages/compo…

@Uber total p take - there are lots of drivers available and you won’t connect me with one unless I agree to the ‘faster’ (more expensive) option.

@jjrle03 Hi, please DM us the email address and mobile number linked to your account along with more info about the issue you've faced so that we can assist ASAP.

@UberEats I ordered a takeaway and they cancelled what does this mean???

@kavsual Hello, We definitely want to get this sorted for you. To help us find your account and start our investigation, could you please DM us the email address and mobile number linked to your Uber account? As soon as we have those details, we'll look into the issue for you. twitter.com/messages/compo…

@Uber if I cancel an uber when it arrives I am charged, why isit ok for a driver to arrive then cancel for free ?

@Mateusz35764081 Cześć, proszę wyślij nam wiadomość prywatną z adresem e-mail i numerem telefonu powiązanym z Twoim kontem oraz więcej informacji na temat problemu, z którym się borykałeś, abyśmy mogli pomóc jak najszybciej.

@zbipio @UberEats Przestałem korzystać kiedy pomylili zamówienie i przywieźli mi prosseco zamiast jedzenia. Powiedziałem kurierowi że nie przyjmę bo to nie moje. Kurier zrobił zdjęcie że dostarczył pod drzwi, zabrał paczkę a po reklamacji Uber nie oddał ani złotówki. Jebać ich i ich przystanki.

Nikt mi ostatnio tak nie podniósł ciśnienia jak ZASRANY @UberEats. Dostałem zniżkę na 40% zamówienia. Pomyślałem - dobra, jest sobota, skuszę się, czemu nie.

@wittyone13 Hi Jonathan, please send us the email address and mobile number linked to your account and more info about the issue you've faced in a private message so that we can assist ASAP.

@ubereats_uk mouldy food delivered and online customer service response is that they are sorry and consider the matter closed! Surely this is not the level of service people can expect? - I.e mouldy food and simply ignoring a health hazard as a company?

Hello, We acknowledge your concern regarding the Heathrow Airport Pickup Fee being applied to your trip while you were at the Sofitel Hotel. To help us investigate why this fee was triggered and review the geographic boundaries applied to your trip, could you please send us a DM with the email address and mobile number linked to your Uber account? Additionally, please include the trip details, such as the date and time of the ride, so we can look into the billing specifics for you. Thank you for bringing this to our attention.

@UberUK Why was I charged a Heathrow Airport Pickup Fee when I was at the Sofitel Hotel and nothing to do with airport?