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Usman Masood
5.3K posts
Usman Masood retweetledi
First, $15 to every streaming service. Soon, $200 to every AI service.
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If you’re working with Claude Code, you’ll probably run into similar problems. Claudespace is open source—feel free to fork it, tweak it, or drop a PR.
Read more: operator.xyz/blog/claudespa…
Repo: github.com/dotproductxyz/…
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We’ve been using Claude Code at @operatordotxyz as our primary coding agent. We found its CLI-first design, and no-fluff communication to be the best.
But as our usage grew, we ran into issues trying to run it alongside our local dev flow: conflicting checkouts, shared state, single-instance limits. So we vibe coded Claudespace, a CLI tool for spinning up isolated Claude Code instances locally using git worktrees, remapped ports, and scoped envs.
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@nikitabier Remove ads rev sharing. It only incentivizes posting click bait slop.
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If you had to remove 1 feature or part of the X app, what would it be?
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We’re growing @operatordotxyz and hiring for a GTM role. If you love talking to customers, shipping fast, and believe AI will reshape how businesses operate—we’d love to chat!
Maksim Stepanenko@mksm
We are hiring our first non-eng teammate to work with me on GTM at @operatordotxyz. - team is all staff-level engineers from @stripe, @figma, @coinbase , @pipe - great product and a growing base of initial customers - opportunity to build out the GTM function almost from scratch Looking for an ambitious generalist who's excited to join a small team and get their hands dirty. plz share with relevant folks or reach out: maksim@operator.xyz, dm's open
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Usman Masood retweetledi
We just shipped Warm Transfers.
No repetition. No confusion. No wasted time.
Everyone hates being transferred between different customer support agents and having to repeat themselves. It’s one of the fastest ways to erode trust, and one of the biggest sources of wasted time in customer service.
Most AI agent systems treat escalation as a failure path—dropping the customer on a human with no context and hoping for the best.
With Warm Transfers, we do it differently. Our AI agent briefs the human agent before the handoff, so they know exactly what’s going on and can pick up without missing a beat.
It’s a small product detail that unlocks a much better customer experience—and makes it easier for companies to trust AI agents with more of the front line.
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TL;DR: we are excited to release a powerful new open-weight language model with reasoning in the coming months, and we want to talk to devs about how to make it maximally useful: openai.com/open-model-fee…
we are excited to make this a very, very good model!
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we are planning to release our first open-weigh language model since GPT-2.
we’ve been thinking about this for a long time but other priorities took precedence. now it feels important to do.
before release, we will evaluate this model according out our preparedness framework, like we would for any other model. and we will do extra work given that we know this model will be modified post-release.
we still have some decisions to make, so we are hosting developer events to gather feedback and later play with early prototypes. we’ll start in SF in a couple of weeks followed by sessions in europe and APAC. if you are interested in joining, please sign up at the link above.
we’re excited to see what developers build and how large companies and governments use it where they prefer to run a model themselves.
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No one likes IVRs. Most callers instantly press 0—because robotic menus are frustrating, not useful.
Good news: We can help you ditch your IVR and replace it with an AI frontline agent that actually helps customers.
Operator@operatordotxyz
"How do we get started with AI?" is the question we keep hearing from heads of support and operations. The space is so full of noise and flashy demos, that it makes it hard to figure out what will actually work in production. We believe that a good pragmatic approach allows teams to take advantage of today's capabilities now and sets them up with the right foundations to keep compounding on top of as AI models get better. We wrote up a guide describing an approach that we have found to be particularly effective when it comes to phone based operations and support. Link in comments ⤵︎
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Usman Masood retweetledi
Excited to share what we’ve been working on this past year! Operator is our take on reimagining phone support in the age of AI. No holds, just help.
Operator@operatordotxyz
Excited to announce our first product: Operator. Operator helps fast-growing companies scale their phone support with AI agents. Our goal is simple: build the world's top support agent and put it within reach of every company. As companies scale, phone support becomes impossible to do well. You either compromise on quality or watch costs spiral out of control—usually both. The numbers tell the story: • 900m minutes wasted on hold each year • $50b+ spent on subpar, complex call center operations • 3-4 month lead time required for demand planning • 3+ teams needed for global coverage We spent a year working closely with design partners to get this right. Operator is not another voice bot—it's an AI agent purpose-built for support, handling thousands of real customer calls today. Operator picks up instantly. Understands context deeply. Maintains quality at any scale. And gets better every day.
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We at @ParafinHQ are thrilled to share that we've raised a $100M Series C led by @notablecap with @redpoint and existing investors @RibbitCapital @ThriveCapital & GIC participating. Thank you to our incredible team, partners, investors and tens of thousands of small businesses that trust us each and every day. Together, we're building a movement to grow the small business economy.
💡 What we’ve accomplished thus far:
💲Funding close to $1B annually for tens of thousands of small businesses across the U.S. and Canada
📈5x growth in volumes in the last 24 months
🚀Launched capital programs with industry giants including @amazon, @Walmart , @DoorDash, and @tiktok
businesswire.com/news/home/2024…
And most importantly, we’re just getting started. Come and join us in our mission to grow small businesses parafin.com/careers
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@OperatorXyz Hi there! I want to get in touch with you, mind opening your DMs?
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new team member at @dotproductxyz
i've been trying to get @imslavko to work with me for the past decade and the stars have finally aligned.
excited to have Slava join the team!
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