Yash Maurya

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@ixigo The NPCI screenshot you shared literally names HDFC Bank as the target beneficiary That specific account was permanently CLOSED months prior A closed account cannot accept funds or move them to a primary account The money bounced back to @RazorpayCare Check the actual bounce logs

Hi Yash, as per the payment gateway confirmation, this appears to be a UPI related issue that can happen when one UPI ID is linked with multiple bank accounts. The refund has been credited to the primary bank account linked in the UPI app. We have already shared the screenshots confirming that the refund was successfully processed in two parts. The payment RRN mentioned in the screenshot is also matching correctly. We request you to please check once again with your bank using the shared reference details and proof of refund. Thanks!

Still no refund of ₹15,110 from @razorpay @ixigo for a cancelled flight. My bank account was CLOSED in Feb, but they claim "success" in April using a Dec 2025 RRN. Stamped bank letter ignored. ​RBI Ombudsman Complaint: N202627013004376. ​(1/2) #ConsumerCourt #RBI

@RazorpayCare @ixigo @RBI "Hey @RazorpayCare & @ixigo, your team literally emailed me admitting: 'We understand that your bank account was closed'. Yet you still tell me to go to the bank? Stop this corporate harassment. Locate my bounced ₹15,110 in your Nodal pool. RBI Case N202627013004376 is active"

@RazorpayCare @ixigo "Day 8:Unbelievable @RazorpayCare emailed admitting they KNOW my bank account was closed yet they STILL tell me to 'coordinate with the bank' for the April refund.Stop playing games You pushed money to a closed account it bounced back to YOU @RBI Ombudsman Case N202627013004376"

@Razorpay @ixigo @RazorpayCare @RBI "Day 5: Absolute harassment from @RazorpayCare under a new Ticket #19079303. They are STILL asking me to visit a closed bank for a failed April 2026 refund, completely ignoring the stamped HDFC closure letter I provided. @RBI Ombudsman, please step in. This is pathetic. @ixigo"

@Razorpay @ixigo @RazorpayCare @RBI "Tuesday Update: Still silent from @RazorpayCare & @ixigo. I already provided the stamped HDFC closure letter your ops team asked for. RBI Case N202627013004376 is tracking. Locate the bounced funds & release my ₹15,110 via manual NEFT now.

"Update: @ixigo shared Razorpay's internal notes claiming 'success' on a closed account. I have already provided the official stamped HDFC letter proving the account is closed. Stop looking at broken automated logs. @RazorpayCare locate the bounced funds! @RBI"

Seeking urgent resolution. @RazorpayCare @ixigoCare @RBI @jagograhakjago @consaff @HarshilMathur @AlokRajiv Already mailed them the HDFC official bank letterhead which says no records with these rrn and account is closed on Feb still not resolved let's see when it will..!!

@ixigo @ixigoCare @RazorpayCare ​At HDFC Bank now. Bank confirms via stamped letter that refund for ARN 611001822403 (₹14,660) is NOT credited. ​Razorpay says "Delivered," Bank says "No Record." Need an urgent callback to fix this. ​Ticket: #18917198 #ixigo #HDFCBank #Refund

@ixigo @ixigoCare Following up on my refund for Booking IF2512... (further details shared in DM). I have provided the Bank Closure email and screenshots of the FAILED UPI attempts. Please re-process the full amount to my Kotak account immediately. @Razorpay @consumercourtin