Ofcom

@Hayleycoombs21 Hi Hayley, if you're unhappy with the service received from Royal Mail, you can find details of how to escalate your complaint here: ofcom.org.uk/postal-service…

@RoyalMail wheres my daughters supposedly tracked parcel that you havent bothered to even attempt delivery for the past 3 days ! @Ofcom

@michaelsavage @DanielThomasLDN More on this here, Michael: ofcom.org.uk/tv-radio-and-o…

Throughout the World Cup, I've had a problem. House renovations mean I have no TV aerial plug. So watching via wifi. Heat means windows always open. So I hear cheers/groans about a minute before I see anything..! Great @DanielThomasLDN piece on why: ft.com/content/7f2f61…

@adriennecohen Hi Adrienne, thanks for getting in touch. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom Pls be aware that @Utilitywaremal has left a priority registered customer without Internet for the second time within a month. First time for over a week author then noticing, not it has been 24 hours. Please help.

@Anonymously1238 Hi there, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom Can I complain that Plusnet did not seek to discover vulverable customers when transfering from copper wires to digital for phones, leaving us vulverable from them. I am 82 years of age and cannot cope with what is required and they never asked until I spoke to them

@Vocalandproudx Hi there, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

Shocking customer service from @EE After months of data issues, I’m told they don’t guarantee a working data service. So what am I paying for? Happy to take customers money but dismiss genuine concerns instead of fixing them. Overpriced with poor service. AVOID @EE @Ofcom

@Goodevansmedia Hi Sian, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

I have no broadband/WiFi because the migration from @Plusnet to @EE doesn't work & there is no accessible phone or engineer help for elderly people. I will have to pay for tech support. Tx for this rubbish service @Ofcom @DCMS @BBCLondonNews

📢 New proposals to tackle scam adverts online. ⚠️ We're calling on tech firms to do more to tackle fraudulent adverts on their platforms, and have set out nearly 40 proposed measures aimed at protecting users online. Find out more 🔗ofcom.org.uk/online-safety/…

@mynome114 Hi there, this is something that you will need to continue to pursue with the network directly. If you wish to log a complaint with us to contribute to monitoring, you can complete our webform here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom Im having serious trouble with a damage claim where they left my mother in laws house wall soaking due to the cable lead in being left open. Weeks ago reported. Hole sealed but wall is still wet and black in places. They escalate but still nothing. She is 85

🚨 We have fined Virgin Media £28 million after finding systematic failings in its contract cancellation process. Millions of customer calls were deliberately mishandled, creating unnecessary barriers to switching or cancelling. 🔗ofcom.org.uk/phones-and-bro…

@simplyshiku Hi there, if you wish to log a complaint with us about your experience, please complete our online webform here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom I cancelled my contract with #Sky, yet they still collected another payment a month later. I had to request a refund. Be sure to cancel your direct debit once they’ve taken the final payment to avoid the same thing happening to you.

@gjo2405 Hi there, if you wish to let us know what's happened, you can complete our online webform here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@EE If only I could get someone to phone me and talk through the problem instead of bots it would be a start, it’s very poor to say the least @Ofcom might be my next hope to get this ongoing issue sorted

@EE new router received today and installed, sky still losing network after 10 seconds at best! Think it’s probably best to go elsewhere for WiFi at no cost to myself? Please confirm

@joethomasld Hi there, you can find information about changes to your contract here: ofcom.org.uk/make-a-complai…

@EE @Ofcom where do I stand with unauthorised changes on my account made my customer services? @EE I get roaming with my package as shown here the advisers don’t understand it shouldn’t be a swappable extra now I have no Zone 1 while I’m travelling in zone 1 as they changed it.

@herbie_belfast Hi Alastair, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom @VodafoneUK so never having been a customer of Vodafone today I received two letters about device payment plans being in arrears. I was with Three many years ago and paid by DD Perhaps a merger error with @ThreeUK in relation to your billing needs looking at

@LucyProxxyfox Hi Lucy, if you wish to let us know what's happened, you can log a complaint with us by completing our webform here: ofcomlive.my.salesforce-sites.com/formentry/Site…

Without my consent twice you then gave me a bunch of excuses or why you claimed this was this nonsense has stressed me to no end you do not care about customers especially those with reduced disability at all @Ofcom this is the kinda of company you allow to allow to bully

RANT @O2 @virginmedia IM getting really fed up of your scare tactics this is pathetic I am a user of a disability you are discrimating against me I am sick to death you already took this money without even telling me after telling me you cancelled my direct debit which

@JonM01 Hi there, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@O2 @Ofcom Has this changed now then? #poorcustomerservice

@Nicky_2900 Hi there, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@JABBER180 Hi there, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@NOWHelpTeam JOKE OF A COMPANY @Ofcom NO HELP NO SERVICE BUT TAKE ALL OUR MONEY WE CANT CONTACT WE CANT RING WE CANT LOG IN THIS THEY KNOW SO WE ARE JUST LEFT TO ROT! HELP NO SERVICE BUT TAKE ALL OUR MONEY WE CANT CONTACT WE CANT RING WE CANT LOG IN THIS THEY KNOW SO WE ARE LEFT 🤬

Our support team are unable to receive or reply to messages here at the moment, so if you need help with anything, please head over to our: Help Centre: nowtv.com/gb/help Thanks for your patience and understanding.

@hellired3 Hi there, the broadband speeds code of practice is in place for consumers who are not receiving the speeds they should be. See more here: ofcom.org.uk/phones-and-bro…

@EE @EEComplaints @Ofcom another day goes by still no fix C10002718044 you couldn't make this up 18 days in is #badservice in that time i have made six phone calls and #EE has called me once 🙄 you are a joke!

@only1womble Hi there, if you have a complaint about Royal Mail, find further guidance here: ofcom.org.uk/make-a-complai…

@RoyalMail 10 days my parcel has been in the system on a 48hr delivery. Can't find a phone number to speak to anyone. Automated system tells me you have my parcel in the system and to use the tracker. SHOCKING SERVICE @Ofcom

@giframac Hi Gillian, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@virginmedia these are our wifi reading over the last few months - on the Volt M350. Never reached the promised speed, We have 3 pods but still the wifi is rubbish. @ofcom why are these providers getting away with this? You’re more than doubling my fee next month #cancelcontract