TUIUK Agent

@missdjcandy Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK currently in Jamaica waiting for news on when we will have flights back to the UK, our rep at the hotel said yesterday we will be flying today but we have had no info on times and if that is the case, nothing else from @TUIUK !!!! We need to know what’s happening please !!

@moya_hagan Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK Do not book a TUI holiday. You might arrive to find u have been sold something that doesn't even exist as I did. Lie after lie after lie. Put simply it is theft..Tui stole money from me. Customer after care is appaling and distressing. I need a holiday for the stress !

@HopsonIan Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK sitting on a bus at Chania airport waiting on hotel transfer for 35 mins is not cool. Any danger ?

@JackyH_1997 Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

So I enter a single digit wrong for my direct debit for @TUIUK holiday next year. No trying to contact me, simply cancelled my holiday and said I need to pay £600 fee. Absolutely ridiculous!

@Kenguin34 Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

To amend a name on outward flight @TUIUK £25 reasonable 👍 name on Hotel booking @loveholidays £25 reasonable 👍 Return flight @easyJet more than double of both at £55.97 thats extortion 👎 oh well done now 🙄

@stuartminnikin Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK Your airport staff said they'd sort it for my return journey but didn't. It's impossible to pick up the phone and speak to someone at TUI, send an email or contact you in any way without jumping through hoops only to get an AI response - not good enough! 3/3

@clairej4784 Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK Hi,I had to purchase speedy boarding over the phone with @easyJet yesterday afternoon for my return journey from Paris on Saturday but still haven't had any confirmation email etc to say I've paid! They said they'd send it to you before you send it to me. Can you help?

@TeeQ100 Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@taylormart31 Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK any reason your Cardiff Bay store opens at 9:30 but we can’t access your exchange desk for another 15 mins because “it takes a long time to count the money” had to leave it and go else where. Really annoying.

@Paul_DPD Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK No communication from you or reps in Cancun regarding hurricane Beryl. Your customers in the dark, not acceptable at all. Hotel advise we are being evacuated tomorrow. Where to who knows. Sort it out now.

@cassiehowexo We sincerely apologize for the inconveniences.Kindly follow back and DM for assistance please. Regards🌹

@TUIUK I raised a complaint (a serious one as my mother in law broke her ankle at a scummy hotel) on 21st May. Still no reply? No update? No information? Is this how we treat customers or? 🥰

@EmmaHar07600260 We sincerely apologize for the inconveniences.Kindly follow back and DM for assistance please. Regards🌹

@TUIUK we are due to fly tomorrow to Jamaica and aren’t sure of our flight status, if it will still go ahead or be cancelled or delayed to the next day, can’t get through on the phones

@tomgoodytom Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK 41/2 delay because of no fuel and you Blame extraordinary circumstances? terrible customer service! Should be compensating not sending shit excuses

@T_RowlandUK Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@Janehinde3 Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK absolutely appalling customer service yesterday and today with an operator telling me to ‘just Chill’ when because if failing to provide information about changes to flight times has caused problems but hey no problem cos you’ve already got our money

@quintonwc Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@HardenTuiuk As you can see @TUIUK 3 days in and TUI reps at @TrendyHotelsTR have not been proactive in helping in any shape or form.. no calls made or information gained.. we have given them more information than they could provided.. support has been poor..

@SunExpress despite assurances the flight with our luggage landed last night at Antalya airport still no cases arrived at @TrendyHotelsTR Lara .. little information or support from @TUIUK despite being a TUI package holiday all booked through them.. 3 days without luggage!

@shainescole Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK absolute shame on you!!! My 2 yr old niece, sister and brother in law slept on a piece of cardboard because of your absolute joke of staff in Kos last night!

@robert100274 Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK booking ref 20876689. Outbound flight now with @FHY_Fan airline, but we booked specific seats. When this happened before @FHY_Fan stated they were not aware of this and we were seated apart, despite printed proof. Any way to avoid a repeat, we leave on Saturday?

@HiyaLuke Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

Spent what was meant to be the 1st day of my holiday on the phone to @TUIUK because of a failed booking on their end. Now down 1 day of my holiday to be told that this doesn't warrant more than £50 compensation against a new booking despite a full day lost and an increased price.

@therealiaink Sorry for the inconvenience. Kindly follow back and DM for assistance please. Harry🌹

@TUIUK Hi, we were hoping to use the Manchester night time bag drop but i have been told I need to go to check in desk anyway tomorrow. So is it a bit pointless?