C𝐮𝐬𝐭𝐨𝐦𝐞𝐫 S𝐮𝐩𝐩𝐨𝐫𝐭

@mjtch1 @mjtch1 Thank you for notifying us. Please follow us to continue this discussion via direct message.

@WestJet It has been 30 days since I submitted my claim for PIR YYCWS49711. You have missed the legal APPR response deadline. Full $794 reimbursement is now overdue. Filled with the CTA today. #WestJet #APPR #PassengerRights

@THEREAL19thHOLE @THEREAL19thHOLE Thanks for bringing this up! Please follow us so we can chat via direct message.

It gets even better when we finally get to our destination our bags didn’t arrive. Not only did we lose a day on our trip we had no fucken clothes. When we got our bags 4 days later. My hat was gone and our luggage case was dented to shit.

@WestJet abysmal service. Cancelled the 8:00am flight but not the 7:00am or 9am flights. Got on the 12:30 flight but didn’t board until 1:00 and then it gets better you kept us cramped in those garbage seats for 4.5 hours while you loaded the luggage.

@malinmad @malinmad We appreciate you flagging this. Kindly follow us to discuss further in a private message.

What is going on @westjet at YUL!!?? We landed at 09:37PM, it’s 23:48 and we still don’t have our luggage!? Could anybody tell us what is going on!?

@bee_cate @bee_cate Thank you for bringing this to our attention. Please follow us so we can look into this via DM.

@WestJet what’s the point of charging $116.00 for a seat upgrade? Like somehow you don’t make enough money off the customer for carry ons/luggage? It’s become absurd, the prices you charge! It’s no wonder I choose a USA carrier! You don’t deserve the customers you have had!!!!

@Deasmom @Deasmom Thanks for getting in touch! Please follow us so we can help further.

@WestJet I just sent you a DM. Thank you

@Jeffyk69 @Jeffyk69 Appreciate you reaching out — please follow us so we can assist further.

@SunwingVacay @WestJet wtf is going with the management and customer service. I am hearing so many people including myself having terrible times with your company

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@WestJet landed in Cuba via Westjet Waited for luggage Carousel stopped and attendee said there was no more luggage There were about 15 people missing luggage from a direct flight to varadero Luckily I spoke Spanish and lit the luggage attendant and I said I know you’re trying to steal our luggage and you better send it out or I’m going back there to get it People started saying they’re never coming back to Cuba and getting ruly 5 minutes later the carousel started back up and our luggage came out This is bs And west jet needs to do better and ensure people aren’t getting robbed on their flights

@TancownyR @TancownyR Hi, we're really sorry about the incidence. Kindly respond via DM we've contacted you for prompt assistance. Thank you

@WestJet having a hard time getting a reason why my flight WS517 was canceled yesterday?

Hi, we've sent a direct message kindly respond for quick resolution. Thank you @missdpoirier

@missdpoirier @missdpoirier Thanks for reaching out! Please follow us so we can respond via private message.

@MathildeDenier @MathildeDenier We've sent you a DM kindly respond. Thank you

@HelpLine043_com Done. Thanks

@WestJet can you explain how the complementary upgrade works for gold members? I’m on a plane leaving to YYC in premium eco and there are 7 free seats in business and I could not be upgraded. As per the employee at the gate, it does not work on international flights

@set2383 @set2383 We’re here to help. Follow us and we’ll continue this in a private message.

I’m 5’-10” and I’m crushed up against the seat in row 30 on your new planes. This can’t be safe @WestJet

@ChelseaBeach @ChelseaBeach Thanks for your patience. Message us privately and we’ll help resolve this.

@WestJet Your flights & service were pathetic today. Unprofessional.

@thais_liset @thais_liset Thanks for flagging this. Follow our page to continue this discussion securely in a DM.

@WestJetNews @WestJet Do not fly with this airline Flight delayed → missed connection → rebooked 24h later. Diverted to another city at 3 a.m. with no assistance staff, no hotel, no food. Told to handle it ourselves. Airline takes no responsibility and refuses refunds.

New route announcement! 📣 We're launching our first non‑stop service between Calgary and São Paulo Brazil, marking our 100th destination departing from our global hub at #YYC. Learn more on our Newsroom: ms.spr.ly/6017Q6baW #AviationNews #NewRoute Une nouvelle route est offerte! 📣 Nous lançons notre premier service sans escale entre Calgary et Sao Paulo au Brésil, ce qui marque notre 100e destination au départ de notre plaque tournante mondiale à #YYC. Apprenez-en plus sur la nouvelle route dans notre salle de presse : ms.spr.ly/6018Q6bao

@bee_cate @bee_cate We appreciate you contacting us. Follow our page and we’ll assist you privately.

You say you’re going back to previous reconfiguration of seats, but you got lots to instill trust in your conglomerate! Customer service is nonexistent with WestJet & seat prices are absolutely ridiculous! $100 to choose a seat? Should never be more than $50 - any seat @WestJet

@TravelsofGreg @TravelsofGreg Thanks for letting us know. Please follow us so we can message you privately.

@darcychalifoux @WestJet WestJet’s awful management has cut back ground staffing levels for baggage and customer service and it’s making for a terrible customer experience. WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds.

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Did @WestJet actually think that the amount of space they were offering was going to fly (npi) with customers? Come on! They just hoped nobody would go public with it. I will never fly with them. Done.

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@AbJrogg @AbJrogg Would you please respond via direct message, we've sent you a PM regarding your issue. Thank you

@ikwilson The implications of the decision seem to be that unless the country is being invaded from sea to sea, the Emergencies Act can't be used. An insurrection confined to a couple provinces is A-OK because it's provincial jurisdiction. 🤔🤦

In November 2022, I was subpoenaed to testify at the Public Order Emergency Commission about what I witnessed on the ground during the convoy protests and the government’s response. Yesterday, the Federal Court of Appeal did what the Commission ultimately did not: it applied the law without deference to politics. The Court held that the Emergencies Act was invoked unlawfully and that fundamental Charter rights were breached. That finding matters. It represents a meaningful measure of vindication for convoy leaders who were cast as national security threats, when in fact it was the government that had crossed legal and constitutional lines.