JetBlue

@RyanKnovaK We're happy to hear this, and thank you and your family for flying with us. Please send us a DM when you have a moment and include your full name, six-letter confirmation code, and date of birth. We'd be happy to forward your kudos to the appropriate team on our end. 🙂

@JetBlue just finished flight 346 from Barcelona to Boston and crew members Heather and Hassan were absolutely incredible. We’ve always been JetBlue fans as Mosiacs but they went above and beyond to make our long trip even better with our young daughter.

We're sorry for the frustration you're surely experiencing. The reservation shows that someone will meet your mom at the gate and then take her to the baggage claim area. Please arrive early to JFK (with proper ID) and let them know details of the situation when you ask for a gate pass.

@JetBlue It gets better. Here are the DM’s woth them. Unbelievable.

My mother has Alzheimers. When she visits me she’s dropped off at the airline gate by her husband and picked up at the gate by me. @JetBlue just denied my stepfather a gate pass. No reason. Against their own stated policy. No airline has ever done this before. She’s 84.

@O_B_Ron We'll reach out via DM with updates as we receive them.

@JetBlue For tracking purposes please advise as to what team this has been escalated to, what is the reference number should/when I need it, and how long before I can reasonably expect a resolution?

@JetBlue your site wont accept my crdt crd 4 an award flight txs. My bank said it’s not on their end. After a LONG wait thn 25+ mins w/a rep I’m told they can’t book it—I have to do it online! Now that award flight is gone! And your #Escalation Dept in Africa?! WTW?! Not helpful!

@wutdidtheydo2me Gate passes are issued based on TSA's discretion and security recommendation and aren't guaranteed: jetblue.com/help/gate-pass…

@JetBlue @monikaproffitt Jetblue is this policy posted transparently that gate passes may be limited...making customers aware you will be putting customers needing assistance medically at risk?

@O_B_Ron We apologize for any inconvenience as this is an unusual issue. We have escalated this to another team in hopes they can help.

@JetBlue I HAVE! 3 TIMES! That’s where I keep being told it’ll be handled by your interline and or web team only for it to continue to not be handled. THE PROB IS ON YOUR END! You for some reason can’t seem to deduct my points to pay for the flight! I’ve submitted my pymt for txs 4 times!

@O_B_Ron Please reach out for assistance via chat: bit.ly/2Sn5fvx

@JetBlue @JetBlue THIS IS #RIDICULOUS! First U tell me it’s fixed. It wasnt. Then 2 wait 48 hrs for it 2 process. It didnt. Then 2 wait another 24 hrs for your web team 2 fix it. They didnt. Now what? I did my part multiple times. Can U please do your part? I need those tix confirmed! TY!

@monikaproffitt @alzassociation @bbb_us @alzfdn @alzheimerssoc @JFKairport @DENAirport Hey there. We'd like some more detail about what's going on. DM us some detail along with her confirmation code, full name, departure/arrival cities, email address, and date of birth. twitter.com/messages/compo…

My family has no idea how to get my mom safely back home now. Can’t trust @JetBlue to follow their own policies to keep passengers safe. Alzheimer’s is serious and dangerous for the unsupervised. @alzassociation @bbb_us @alzfdn @alzheimerssoc @JFKairport @DENAirport

@PermMichae9696 Hi, Michael. We're so glad to hear she made it safely!

@JetBlue I just wanted to say thank you to the Jet Blue staff at luggage in Boston. My 84 year old mother was traveling alone and was overdue. They were extremely professional in helping us determine that she did make it to Boston. She was delayed in Boston traffic and made it.

@E_Ness82 We're pleased to be a part of such a memorable occasion! Have a great trip!

So excited to have my son on his first ever plane ride! And of course I would pick @JetBlue over any other airline!

@OnKnockers Flight #1223 on May 29 was delayed because we had some unexpected maintenance on the aircraft and had to swap with another aircraft. We had to wait for the new aircraft to come in from LAS. This caused Flight #1224 to be delayed.

@mags_mclaugh This delay is rough especially because it occurred overnight. @JetBlue what happened here?

@benawolf Please continue to work with our baggage team. Their contact information can be found here: jetblue.com/help/bag-claims.

@JetBlue left airport Thursday and was told car seat left at point of origin. Now when I log onto baggage search I’m told that you’re still trying to locate it? Which answer is/was right? #help #CustomerExperience #please

@theylovesham This isn't what we like to hear. What's going on? Send us a DM with your details including the confirmation code of your reservation, full name, and date of birth. twitter.com/messages/compo…

@JetBlue employees are rude af. Like I’ll never book with this airline again 😂

@TaiDouble00 We're sorry for your loss. Please send us a DM with your confirmation code, full name, and date of birth so we can dig into this a bit deeper. twitter.com/messages/compo…

My family is grieving the death of my brother right now , so i cancelled my @JetBlue flight . I requested a refund under the bereavement provision and the only thing they keep asking for is a death certificate that’s not available for 4-8 weeks. Like let’s have some decency here

@SamBennett1984 We're sorry to hear of your disappointment. We hope the flight ends up being better than anticipated, but we appreciate your feedback.

@JetBlue your airline is absolutely crap. 8 hour flight to America with no working tv. Store cold food. Extremely rude staff at check in. Safe to say this will be last time ever. Haven't even taken off yet!

@blueshabadeuce We report impersonators daily. Unfortunately even though they are shut down quickly, new impersonators pop up daily. We share your concern for our customers, which is why we continue to report them to social media platforms to be shut down.

@JetBlue Hey @JetBlue it’s been nine hours since I brought to your attention that your brand is suffering due to impersonations on social media causing confusion and potential customer anger. Why these accounts still there? How are you paying a billionaire to have your business ignored

The fact that I was bullied by two @JetBlue flight attendants on my flight on May 11th and nothing was done is disgraceful JetBlue has become one of the worst airlines I sent an email and not an apology was sent nothing all they sent was the email below. This is disgraceful

@YouKnowWhatIDoo We apologize for the inconvenience. Please know our crew is diligently working on getting your flight off the ground as soon as possible. We appreciate your patience.

@JetBlue I landed at FLL at 6 pm got my bag went through customs, had plenty of time to fly to NYC. It’s now 9:12 and we are still on a tarmac.

@JetBlue There no reason why I’m sitting on a runway with no announcements for the last hour on JetBlue Flight B6 1902

@YouKnowWhatIDoo We're sorry to hear of your disappointment. Once we push back from the gate we're at the direction of TSA. We see that all flights at FLL are having departure delays of an average of 60 minutes due to weather. We appreciate your patience.

@JetBlue Unacceptable. I will cancel my account once I land. Mark my words

@blueshabadeuce We appreciate your feedback and are actively reporting impersonators.

@JetBlue @ohsodats_him Buddy no you don’t. @jetblue this is a multinational platform full of people of all age and tech familiarity backgrounds. A checkmark only means something to people who know, not the elderly or mentally deficient or other people that rely on you. Protect your brand bro

@blueshabadeuce @ohsodats_him We hear you. Please check for a verification mark before interacting. If you need assistance, please send us a direct message. twitter.com/messages/compo…

@JetBlue @ohsodats_him Hi @JetBlue question, how do you feel being associated with a site where in the comments to someone being upset with the service they received on a flight there are no less than 5 fake accounts impersonating you?