~Dimpy Jain

@brandonhli @Airbnb Looks like I’m stuck, they won’t respond. I’m a host & Airbnb cancelled a booking by themselves & cancelled my three day payout. They are infact charging me a cancellation fee for a reservation they cancelled. It’s been two days and no one is responding. Make me go viral I guess

Hotels > @Airbnb, a horror story 🫠 It’s 2:30am in London. Flight delayed 3 hours. Raining. I message our host that we’re going to miss the check in window. There’s a fee. Weird since it’s self check in, but ok We get to the airbnb and the lockbox doesn’t work. Rain, rain..

@FISHER_CAPT @AirbnbHelp I’m in the same boat! @AirbnbHelp is useless no support they have bots answering and charging money from people

@tejasai2244 @AirbnbHelp That’s what they do, they won’t even respond to you for 3 days and charge whatever they can from you @AirbnbHelp

@AirbnbHelp I don’t really understand why my account is removed, I didn’t do anything wrong. Please help me with this. I have made a reimbursement request and today payout is supposed to be payed out, instead I got a mail saying that my account is removed.

@bbarzals @Airbnb cancels the reservation if they think the host didn’t reply to you within 3 hours, it doesn’t matter if you were in touch via phone. They blame it on the host when in reality it’s Airbnb doing this. They cancelled mine and charged me a fee for cancelling on a guest

guys our air bnb got cancelled 6 hours before the concert

@SuperStevoe It could be Airbnb. I am a host and airbnb cancelled a reservation on my behalf saying I was late in responding and charged cancellation money from me. Told the guest that I cancelled the reservation whereas in reality it’s the @AirbnbHelp @Airbnb system. It has been 3 days

Airbnb host has cancelled our accommodation. Leave for the airport in an hour 😂

@Airbnb @AirbnbHelp @AirbnbPolicy @Airbnb_in @Airbnb_uk @bchesky 2 days & 1/2 a night, still the same automated response & msg transfer frm one bot to another! Your support is a brilliant eg of what a support team shouldn’t be like! Learn from @bookingcom @hostelworld @agoda

@AirbnbHelp this is your response calling me unresponsive when you are at fault? See the conversation and your pathetic response @Airbnb @Airbnb_uk it’s a joke for you it seems?

@Johnbnbmanager I have done that already. This looks like an automated message too Jason

@AirbnbHelp I’m a host & you cancelled a reservation on my behalf by yourself on the day of guest checkin. It’s been 6 hours trying to reach out but you’re just harassing me. You made me lose on 3 days of payout and you’re charging me a cancellation fee for your mistake. Pathetic

@AirBn6 I have already sent that, also shared screenshot. I get the same reply to why you cancelled it. You can’t be serious, is this how you operate? Deducting money off people to keep it yourself?

@AirbnbHelp @Airbnb @Airbnb_uk @bchesky this is the response I keep getting when I was already in touch with the guest who was to checkin at 1 am!! I asked a question and the guest responded not the other way around. You think bots are capable of handling every situation?

@AirbnbHelp It’s been over 12 hours & still no support! I’ve been on 2 calls, multiple threads & sent you screenshots. this is such a waste of time. How can you do this? @Airbnb & is this your customer service? @AirbnbHelp it took you 5 min for this blunder & you need hours to sort your mes

@AirbnbHelp It has been more than 12 hours, your team is still having a look at it. Why should I suffer in this? I need my payout and you need to waive the cancellation fee @AirbnbHelp I was in proper contact with the guest, how could you just cancel it and tell me nothing can be done?

@Airbnb I’m a host and you cancelled a reservation on my behalf all by yourself on the day of guest checkin. It’s been 6 hours trying to reach out but you’re just tossing things around. You made me lose on3 days of payout and you’re charging me a cancellation fee for your mistake

@MandSIndia @marksandspencer @markandspencers @MachinStuart1 I have never seen a brand fake promising it’s customers about picking an item and not refunding the money. If you don’t need your product I would like my refund please as its not my fault that you won’t pick your item

@MandSIndia @marksandspencer No one came to pick my order today even after scheduling it 3 days ago that too after my repeated emails and calls

@dimpyjain @marksandspencer Sincere apologies for the inconvenience caused. We have submitted your request to our concerned team for faster resolution. Soon, you will be contacted by our customer care team. Thanks.

A product was returned on 16 Jan, yet to get refund. Just getting mails that team is looking into it on priority. There was a serial number mismatch as told by courier person who picked return. 2 items were picked, one is refunded & other is pending. @MandSIndia

@marksandspencer @MandSIndia It’s 2nd Feb today and the day is almost over, I have received no updates and no one has come to pick the return! @marksandspencer @MandSIndia

@marksandspencer @MandSIndia I have been informed it comes back to you! Do you guys care to respond. Let me know if you need the item code! Why don’t you just refund my money if you don’t need your product back, also how long do I have to take care of it?

@marksandspencer I have been trying to return an item I ordered in November in India. I have sent multiple emails and made numerous calls. I don’t understand how long does it take to make a return! My emails go unanswered and two weeks still waiting for a pick up!