Amazon Help

ご迷惑をおかけしております。 誠に恐れ入りますが、カスタマーサービスの担当者からそのようにご案内があった際は、入荷状況の変動などによりやむを得ずお届けが遅れている状況かと存じます。情報が更新され次第、Eメールでお知らせいたしますので、お待ちいただけますと幸いです。 なお1ヶ月経過しても情報の更新がない際は、あらためてお知らせいただけますと幸いです。 まだまだ至らない点が多々あるかと存じますが、より良いサービスの提供に努めてまいります。 - 村田

電話でカスタマーに問い合わせさせていただき、状況を確認していただきましたところ、結局は在庫が無いため出荷できてない状況との事でした。 過去にも同様の事が有りましたが、Amazonさん程の大企業が在庫管理すらまともに出来ないのでしょうか？ 過去にあった事ですと、お届け予定が3回リスケされ結局2ヶ月経過した後に、入荷の目処がないって問い合わせたら言われたのでキャンセルしましたが、また同じ流れでしょうか？ カスタマーの電話担当者の方に、同様の在庫管理関連での問い合わせって他にも多いか聞いたら、かなり同様の件で問い合わせあると仰ってましたが、改善しようというお気持ちすらない感じでしょうか？w Amazonさんぐらいの大企業になると、どうせ問題放置してても客は利用するしいいか〜って感じですか？ 流石世界に誇るAmazonさんいいご身分ですね☺️ 配達業者の質もAmazon自体の質も昔に比べてかなり落ちましたよねw SNS見ててもAmazonへの不満の投稿山ほど見つかりますし、だからこうやって対応してるフリしてるだけのアカウントわざわざ作ってるんでしょうけど。 私もこんなカスハラみたな事言いたくないですし、基本サービスを提供してくださってる方々には感謝と尊敬の気持ちを持って接してますが、あまりにAmazonさん問題が多過ぎます。愛想が尽きます 消費者舐めんのも大概にせぇよ？って感じです正直😊 そんな不義理続けてるから、業績の伸び失速気味になるんですよ

んー、今日届くはずのAmazonの荷物未だに発送されん… これ、前にも1回あったけど、Amazonくん無在庫で、一生配達予定日延長されるやつか？

¡Hola! Lamentamos lo sucedido con el pedido que no recibiste. Para asistirte apropiadamente por favor escríbenos por mensaje directo con más detalles y poder investigar tu caso. Importante por favor no compartas información personal o confidencial como números de pedido, id de rastreo, etc., esto por motivos de seguridad. -Liss A.

Hola. El 27 de junio cancelé el pedido 701-1716309-4200245 porque nunca llegó. El sistema me pide esperar a que el paquete regrese a bodega, pero fue robado en el camino. Ya pasaron 15 días y la app no me deja contactar a soporte. Exijo mi reembolso. Gracias.@AmazonHelp

Kindly reply to an email received from our team with your insight and follow up with them for further assistance. Appreciate your understanding and patience. Please don’t provide your order/account details as we consider them to be personal information. Our X page is visible to public. -Junaid

@AmazonHelp I have not received any updates, calls, or messages from the delivery partner regarding my order. The tracking status has also not changed. @AmazonHelp

@dadakhadarbasha We understand you have already reached out to our support team. However, please be informed that our team works differently from our regular support team. The link we shared earlier will not redirect you to the general support team but to our team which handles queries raised on social platform. Kindly connect with our team via chat using the link provided earlier. -Fasi

@lokendragurjarm @lokendragurjarm We are sorry to know that your replacement option is blocked. We'd like to escalate this for you, please send us a Private Message through the 'Send us a Private Message' option below. Further, please don't include any personal or account information. -Devasena x.com/messages/compo…

@AmazonHelp return or refund request for Order ID: 406-4847050-5149910 My product model change receive please return this product my refund replesment option block please help you sar refund my money please amazon specialist team option block h refund replesment not help sar

@KhaLed_NasSeR03 نحن نتفهم استيائك ونؤكد باننا نسعى لمساعدتك. من خلال قيامك باتباع ما يتم و في حال قمت باتباع ما تم افادتك به وارسال بياناتك عبر الرابط المرفق على الخاص فانه سيقوم فريقنا بالتواصل معك عبر البريد الالكتروني وتقديم المساعدة. علما انه سيتم اعادة تزويدك بالرابط على الخاص. - أسامه

@amazon @AmazonEG صدقني انتو مفيش فايده فيكم وبيني وبينكم حماية المستهلك وتم تسجيل شكوي بالفعل فيكم

صباح الخير حابب اشراك مشكلتى مع امازون مصر وهي انى اشتريت منتج مكوه وجالتى مفتوحه وكمان لما طلعتها من الكروته طلعت مخبوطه والجزء المعدني متني وكمان مش شغاله ولما كلمت امازون مماطله فى الكلام وكل موظف بيقول كلام غير التاني وانا مش لاقي حل الكلام ده من يوم ٨/٧ @amazon @AmazonEG

We regret the inconvenience caused. It is never our intention to cause inconvenience for you. Please be informed, once the orders are cancelled or returned, we won't be able to reinstate the same. Please refer to the above share link for more information regarding Undeliverable Packages. -Nikhil

@AmazonHelp Why was it undeliverable in first place? That too after on the last day of expected delivery??

@amazonIN SamsungM47 was booked and fully paid on 4th July 2026 as soon as the sale was open at midnight, but today Amazon just updated that item can not be delivered, for the reason only @amazonIN knows. getting the fund paid by customer n keep it for 15Days. a big scam

@arkasarkar4321 @arkasarkar4321 Thank you for sharing the details, our team will check and get back to you within 6-12 hours with an update over e-mail. -Devasena

@AmazonHelp @AmazonHelp It's been over 12 hours since I submitted your form and over 2 days since my issue started. No call, no email, no update. I have followed every instruction, but I'm still being asked to wait. This is unacceptable. Please provide a final resolution today.

@AmazonHelp @AmazonIN Paid in full for 26 Amazon Fresh items. Got only 11. Remaining 15 were not delivered. It's been 24+ hours with no resolution. I need the products, not a refund. Very poor service. Please resolve this immediately. #AmazonFresh

@j_coplenas Hi. We're sorry about this delivery experience. We'd like to look into this with you. To do so, can you send us a DM using the link at the end? -Ruby x.com/messages/compo…

@amazon Lately I’ve seen people throwing my items from 10 feet away into my front porch and still 8 ft away from my door in open sunlight with Vitamins inside. How disrespectful to your customers this person should be fired. I tried to contact the service center, but of course, you can’t get through. 👎👎👎

@camillebaking1 Hello! We'll be happy to help any way we can. Please send us a direct message letting us know the current order tracking status for your current order: amzn.to/CAYourOrders. Be sure not to share personal or order specifics at this time. -Christie x.com/messages/compo…

@AmazonHelp is there a major delay with packages?

@NicholasAbeyta4 Hi. We're sorry there was a delivery delay. Without disclosing any personal or account information, what is the current status or the order in question? This can be seen at the order level here: amzn.to/NAYourOrders. Please reply in DM if possible. -Ruby x.com/messages/compo…

@amazon Thanks for not delivering my order!

@nacenta @amazonmex @nacenta Hola, sentimos el inconveniente con tu entrega. En este caso, recomendamos entrar en contacto con nosotros directamente para verificar lo sucedido contigo: amzn.to/4eWayNp. -Jordi

Oye @amazonmex el protocolo es que el repartidor me de su teléfono ☎️ para "facilitar la entrega " No jodan. Tienen el pin del punto de entrega de hace varios años. Privacidad de datos abusados

Olá! Sentimos muito pelo inconveniente com a devolução que está tentando fazer. Por segurança, não temos acesso aos seus dados, assinaturas, conta ou pedidos. Poderia gentilmente nos chamar na DM para verificar o acontecido? Só solicitamos que não passe dados pessoais ou de pedidos, por favor. Basta clicar no link: -Luna

Estou tentando fazer uma devolução e reembolso pq um item que eu pedi na @amazonbrasil veio errado. Mas não está dando certo. Atendimento automatico somente atrapalha.

@DeepzStr X being a social platform, we wouldn't be able to access your account or order details. Request you to please write back to the email you've received from us to your registered email address with subject line 'Social Media Inquiry' with your insight for further update. -Nikhil

@AmazonHelp I reject the refund as the only solution. Amazon failed to deliver my order on time and then delivered a damaged product. Why should I bear the financial loss for Amazon’s mistake? I expect Amazon to honor the original purchase price and provide the same product at that price.

@AmazonIN Days late, repeated empty promises, and this is how my order arrived? A crushed box and a damaged water purifier. You wasted my time and failed at the most basic part of your job. delivering a product safely. Absolutely pathetic service. #AmazonIndia

@blackstrome456 Apologies for the unpleasant experience with your order delivery. Please be informed, once the order is returned we will not be able to reinstate the order, kindly place a new order. Your input is important to us as we work to improve our services. You can learn more about why orders get cancelled here: amzn.to/2UQMgdW. Also, please don’t provide your order/account details as we consider them to be personal information. Our X page is visible to public. -Furqanuddin

@delhivery @amazon @amazonIN After posting it in Social media got response, But saying that many Big talks By @amazon @amazonIN about getting delivered by 13th July Now they canceled there own without any reason saying, worst service by @amazonIN and @delhivery

@delhivery @amazon @amazonIN I order two things which has delivery on 8th July and another on 11th July, From the day it came out for delivery they make fake excuses that I am not present and @delhivery agent say I will only give in front of vehicle, not door step or cancel it

@1412_dsm Hello Tuwaiq, we replied to the DM. -Osama

@AmazonHelp Hi Amazon, Aramex told me the phone number on my shipment is incorrect, and only Amazon can update it. Please update the contact number and notify Aramex as soon as possible. It’s urgent because I have upcoming travel plans. Thank you.

@JulieJuez Hello! We're sorry to know one order was delayed, and today's order arrived in an open box! This certainly isn't the experience we want for you. Be sure to let us know if the delayed order doesn't arrive by the new expected date. -Christie

@AmazonUK Stuff I ordered from @Ebay arrived quicker through @RoyalMail but they didn't have my Amazon delivery 🤷‍♀️🤦‍♀️

I swear @AmazonUK are trying to piss me off 🙄 First my Prime next day delivery which'd been showing as due all day Friday gets changed at 6.30pm to by Royal Mail on Monday even though they still delivered 1 item to me. Then another delivery today, the box was opened 🤦‍♀️ WTAF !?!

Hello. Thanks for reaching out to us today, and we'd like to help in any way we can. Without revealing any personal or account details, can you let us know more about what's going on? Kindly reply us via DM through the link shared below. Further, please don't include any personal or account information. -Sadrushya

@amazonIN return or replace for open box item is difficult got such item today

@bmaduska Kindly report your concern to our team here: amzn.to/44WK7kH, our team will assist you accordingly. Please be informed that the link mentioned will stay active for 1 hour. -Junaid

@amazonIN what the hell wrong with your customer support , why it is so difficult to reach them . Even tried to deal with your social media support team also . It all goes in a loop . what kind of shop you are running #AmazonDeals @JeffBezos ….. plz plz look into this

@araihcs Olá! Sem fornecer detalhes sensíveis, poderia nos chamar na DM e dizer o que está acontecendo? -Pah x.com/messages/compo…

Tô muito triste que a amazon bobeou com o meu pokémon arceus 😭😭

@Its_arjumand We'd like to help you with this. Please connect with our team via chat by clicking this link here: amzn.to/4wAawAF, and our team will assist you accordingly. Please be informed that the link mentioned will stay active for 1 hour. -Ruheena

@AmazonHelp If you read my msg clearly I mentioned that customer service team was already contacted and was unable to do anything.

@amazonIN & @AmazonHelp I received my parcel on 7 July and the order is marked as delivery attempted.its been 4 days and no agent of amazon is able to mark it as delivered even after the order sticker being shared. I need to raise a replacement request as it is damaged. Help!!