Croma

@PareshKubadiya We understand the delay has been frustrating. We're actively reviewing this and will share an update with you at the earliest. - Adi

@cromaretail Still waiting for update!!

@CromaSupport ac repair request registered for more than 10 days and technician visited...no response post that..poor service..plz look into it urgently

@truealim Your concern is being actively worked on, Alim, and remains a priority for us. Updates will be shared shortly. - Manz

@cromaretail This is iam hearing from last 10 days where is team ??? Give their contact number to me ill co ordinate this is pathetic experience from croma

@helponsitego @onsitegoindia @cromaretail Launch complaint for AC repair under warranty of compressor engineer appointed on 8 june 2-6pm but still not got any contact number nor both customer helpline helping for the same took leave from work for this

@AnyaKumari5 @Croma_Support_ Thanks for sharing requested details with us, Anya. Please note that we are already in touch with you regarding this matter on Twitter. To avoid duplication of service requests and ensure seamless communication, we request you to continue the conversation there. - Meghs

@cromaretail My service request no 781610235431 registered mobile no 9953041153 @CromaSupport @CromaRetail @jagograhakjago @NCH1915 @Croma_Support_ @TataCompanies

May i know why this SR is closed without my confirmation? @cromaretail No one contacted me and SR gor closed without any update or any confirmation.

@AsmitaSingn0611 We’ve taken this up internally, Asmita, and the team is working on it. We’ll share an update with you at the earliest. - Manz

@cromaretail These are SR ID attached in screenshot but I am sure nothing is getting escalated. Only auto generated message you people will send instead of really working on that issue. @cromaretail @Claimservi26024

.@CromaSupport @Croma Ticket raised. Multiple follow-ups. Screenshots as proof. Still no resolution. For a Tata-backed brand, the lack of accountability is shocking. @TataCompanies Please step in and get this resolved.@cromaretail

@ShamsherQureshi Kindly share your Order ID and registered contact details via DM. We'll have the details reviewed and take it forward from there. - Sama (2/2) twitter.com/messages/compo…

@ShamsherQureshi Hi Shamsher, this certainly seems to have taken longer than expected. We'd like to take a closer look at the concern and help get more clarity on the progress. (1/2)

Highly disappointed with @CromaSupport. Purchased an AC from Croma and within just 2 months, its PCB unit failed. Complaint was registered on 5th June, but since then I have not received a single update despite multiple follow-ups and reminders.@cromaretail Poor aftersalesservice

@KrunalBhaiyya Hi Krunal, this has our attention, and the matter is being actively followed up with the team. We also request you to remove the attached screenshot from the public post for your privacy. We'll continue to monitor the progress and keep you posted. - Sama

Online AC purchase 5 june 2026 but till date 17 june 2026 AC installation not completed only customer care call harassment but ground level work not done @cromaretail

@SnjDutta03 Should you need any further assistance, please feel free to reach out to us. - Manz (2/2)

@SnjDutta03 As per the latest update, Sanjay, we attempted to contact you but were unable to reach you. The team has confirmed that the issue has been resolved and the unit is now functioning properly. With this, we’re closing this from our end. (1/2)

@chitragandha06 We recognize the significance of this concern, Chitra, and want to assure you that it is receiving the attention it deserves. The team is actively working on the review, and we’ll share updates with you as soon as possible. - Manz

@cromaretail Its such a disappointment to have purchased products from Croma. The issue has still not been resolved. The technician did not visit and resolved the service request. Such a hopeless service CROMA ❌️ Never buying from Croma again @cromaretail @jagograhakjago

Croma at Seasons Mall has outrightly denied servicing the non functional ceiling fan. They denied raising a servicing request for the in warranty product saying "1300 rupees k product k liye nhi krenge service." 👎Croma👎 #consumer @jagograhakjago #croma @cromaretail #pune

@NileshKarodi We understand that you’re looking for a resolution, Nilesh, and have ensured that your case is being reviewed by the team. The review is underway, and we’ll keep you informed as soon as there is an update. - Manz

Day 10: Still following up with @cromaretail customer care with zero resolution.​Everyone gives standard assurances that my case is "on priority," but no one actually takes the effort to solve it.I've lost confidence that they’ll resolve my case this year. ​@jaagograhakjago help.

@GirishAggaqweu Thank you for confirming that the issue has been resolved, Girish. With this, we are closing the case from our end. Thank you for your patience and continued support. - Manz

Issue resolved. Thank you, Twitter/X community, for helping bring attention to the matter and supporting the escalation process. Appreciate everyone who helped.@cromaretail @jagograhakjago

@ag20693506 We can see you are still waiting for an update, Jatin. This has been checked with the team for priority review, please allow us a little time and we will share a clear update with you shortly. - Praj

@cromaretail Any update

I have been facing continuous issues with Croma’s service for a long time. My AC has not been working properly since purchase, and now even the stabilizer bought from Croma has stopped working while still under warranty.

@iamghosh89 Hi Anirvaan, the concern regarding the cancellation request has been escalated to the team for review. They will check the order status and connect with you with an update regarding the cancellation and refund request at the earliest. - Rits

@cromaretail order # EC264295576576. Please cancel this order and issue refund asap. If your delivery guy is incapable of delivering the product at doorstep, i do not want to wait any longer.

@chloeitfn Should you wish to proceed with the repair in the future or need any further assistance, please feel free to reach out to us. - Manz (2/2)

@chloeitfn As per the latest update, Arif, the product is out of warranty, and the cooling coil requires replacement on a chargeable basis. Since the repair estimate was not approved, the service request has been closed from our end. (1/2)

@TRIVEDIJAY07 We'd like to check the status of your order, Jay. Please share your Order ID and registered mobile number via DM so we can review this further with the concerned team and provide an update. - Rits twitter.com/messages/compo…

@sansii_verma7 @Flipkart @flipkartsupport Fraud flipkart Same happend with me I have return product and taken refund..croma better service imo

Hi @Flipkart @flipkartsupport, installation due on 13 Jun was not done. Support promised resolution by 16 Jun, but no update yet. Replacement window closes on 19 Jun. Please resolve urgently or refund and take back the product. Order ID: OD337741970566043100. Pathetic service.

@UTD_ZAQ We understand your concern and the inconvenience caused. We have forwarded issue to our team for review. They will assess the matter and connect with you regarding the next steps. - Praj

@cromaretail Hi @cromaretail after one inspection service the technician said after checking for 10 mins that it’s working well but the problem still persists, please I want to return or exchange this product and schedule another service for it

@cromaretail Hi I recently purchased Symphony Diet 50T 50 Litres air cooler (Order ID : EC269937953793) but it doesn’t cool as expected also throws a lot of water and water leaks and spills on the ground. It says return window is closed but I wish to get it returned and replaced

@IamBhasu We are pleased to inform you that your refund has now been successfully processed and will be credited to your account within 2-3 working days, subject to your bank's processing timelines. Please feel free to reach out if you require any further assistance. - Adi (2/2)

@IamBhasu As per the latest update, Bhaskar, your product was cancelled and the refund was initiated from our end. The same was communicated to you via email on June 14. (1/2)

@CromaSupport why did you cancel my order after 2 weeks? Give me reason. I am going to consumer court and edakhil to lodge complaint against your stupid company