Sally Dixon-Wright

@thetrainline Thankyou!

@gas_wright I've requested a refund for your original return ticket minus exchange fees.  The amount of £8.65 will be back in your account within the next 3-5 working days. Take care. ~James

@thetrainline Trying to change ticket which should be allowed but it’s not working

@thetrainline Thanks. I have shared transaction id through previous link. Not sure if it’s eligible for a partial refund or not.

@gas_wright Purchase a new ticket for the Birmingham New Street to Reading section, then share the Transaction ID with me. The new journey needs to be booked on your Trainline account and be scheduled to travel between the above stations - (1/2)

@thetrainline Thank you. That’s really helpful. I will send over confirmation as soon as booked.

@gas_wright Please note that the change must be made before the departure time of your current booking. Once I receive your new Transaction ID, I’ll refund the lower value between the two tickets minus an admin fee of up to £10 per person, per journey. Thanks, ~Cat.

@thetrainline Thanks. I have done this using transaction ID.

@gas_wright It's not always possible to exchange a Splitsave booking in the app. But, if you add your info here > tinyurl.com/4sznat4h I'll look into this for you. Thanks, ~Cat

@thetrainline It’s a split save advanced single. When I click on it it says change allowed up until time of departure. Potentially aiming for earlier train

@gas_wright Hi Sally, can you let me know what ticket type/s you've got and the change you want to make? Thanks, ~Cat

@TfL Contactless card inactivated overnight and looks like I have been wrongly charged for countless journeys. Tottenham C Rd station touch in and out not recording. Need refund and card back in use. Please advise.

@OctopusEnergy Been a loyal customer for many years. Why can’t I get the EV Intelligent Drive pack?

@O2 Cannot log in to o2vm - password not working, verifying link doesn’t open the page so I am stuck in a loop. Please help

@GWRHelp Also how come Elizabeth line running??

@GWRHelp So I check for ongoing disruption from PAD before leaving work and no mention of issues on your travel updates, then I get to PAD and it’s hell. What is wrong with your comms and how do I get home?

@Vitality_UK Missing points and no response from WhatsApp channel. Please advise

@OctopusEnergy Trying to change tariff to a dual fuel option that allows cheaper EV charging. Customer service emails just not helping or answering questions and the ‘love and power’ sign off is off putting. How can I get tariff info?

@RoyalMailHelp I am receiving someone else’s delivery texts. Recurrent issue. Please can someone sort this?

@secretglasto Shame it’s not on The Other Stage instead of Deftones

We've got 'Something to tell you'.... The Park TBA at 19:30 is Haim!

@Vitality_UK Missung half my points this month, set up all correct. Too many to fill out the form each time. Fed up of this - please help

@Vitality_UK App not opening, points not being counted and now seeing on here some nonsense about the rewards scheme changing yet no direct comms received. Please can someone help me sort this out?

@GWRHelp How do I dispute a delay repay amount when the appeal process has already taken place? Incorrect refund being offered but correct delay now agreed however no route to re-appeal.

@SW_Help Inappropriate?

@gas_wright I appreciate the inconvenience and concern - you can raise a formal complaint here: help.southwesternrailway.com/hc/en-gb/reque… ^LB

@SW_Help Do you have defibrillators on your trains? If not you need them…

@SW_Help We needed one yesterday and also needed a guard who could manage a difficult situation. How do I raise a concern?

@gas_wright Hi Sally, we don't have defibrillators on board our trains, but most of our stations have them. I'll feed this back to the relevant departments. ^LB