Flip Flop

@uk_fedex reference number 782901259729. Delivery expected 25 Aug, delayed in Kingsbury depot since 29 Aug. Tracking site says pending & delayed due to unacceptable materials. No comms from you and unable to contact you. Desperate to get the package. Please deliver package ASAP.

@thetrainline close to 100 people here in hanborough waiting for the bus replacement to Oxford that was promised at 5:30pm. No staff around here to ask. Your customer services online are also unable to help and just terminated my chat.Can you please let us know what’s happening?

@Oxcanhosting @Dyson @AskDyson I am frustrated as well. @DysonUK owes me my refund money and repeatedly fails to collect the machine so they can hang on to my money. Please just collect the machine asap and give me back my money. Had I known you will be selling me a dud, I would never have bought from you.

Hey @Dyson @askdyson without a doubt the absolute worst customer experience #CustomerExperience been waiting since June 4 for my warranty box, been told now 6 times it’s lost and you’re resending. Highly Doubtful. No one from your social channels will help. #Dyson #NeverAgain

@MatteoBortolu @AskDyson I am experiencing the same problem. @DysonUK please sort out the collection of the dud product you sold me and give me my money back. Repeated mistakes resulting in failed collection and despite your faults, you refuse to give me my refund. @BBCWatchdog

@AskDyson has been 6 months already you are promising refund and finding excuses to not. Plus lack of communication from your side. Why don't solve it in public? Every customer service person putting it as high priority every time we call. And still no refund. And you do have our machine.

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@JRay2509 @Dyson Omg! I am on the same boat. I can’t get my refund because @DysonUK keeps messing up collection. Customer service is useless. Nightmare. @DysonUK I just want my money back please. This is theft,

@Dyson have been trying to return a product for 2 months. 3 times your delivery driver did not show. Then requested a returns label twice and received nothing. Was then told I would be contacted directly by a supervisor and guess what - nothing.

@AskDyson I can’t decide if I should cry or laugh. Your customer service is appalling. After a lengthy PM discussion with your team, you still couldn’t offer any decent solution. #dyson #noservice

@AskDyson order no. 1503716150. My order was delivered late and rescheduled without prior consultation. You then delivered a broken product, messed up collection address repeatedly. You’re holding my refund coz of your mistakes. Shockingly bad. Your service team unable to help.

@anishasafaya @Dyson @DysonUK They are shockingly bad. I’m struggling to get a resolution to my problems with collection so they can refund me. Had I known they will deliver a heavily damaged product and then mess up collection while they hold my money, I would never have ordered a Dyson product.

I ordered ot for next day belivery. Haven't received the product due to miscommunication from @Dyson & they can't resend in next day delivery now because their advisors can't access the option; How is this a good customer service 🤔. @DysonUK ?

@AskDyson @roblegate I tried…they don’t respond to private messages that’s why I am now making it public. Unbelievable.

@roblegate Hi there, we're sorry for the issue you are having with your order and the service you have received. Please send us a private message so that we can assist you with this. twitter.com/messages/compo…

@BBCWatchdog how about running a story of @AskDyson @Dyson customer services lying not once but twice (arguably 3 times)? Will DM details.

@roblegate @BBCWatchdog @AskDyson @Dyson Yes please. I’m having problems with them too. They sent me a dud of a product! They’ve now messed collection and delivery address despite repeated phone call and WhatsApp confirmation of address. Appalling. I just want my refund but they won’t refund unless they collect. Help!

I entered the Cabaret Lottery for £25 tickets on @TodayTix! Tap here to enter: todaytix.com/london/shows/2…

@moulinmusicaluk do you have any last minute tickets today? If yes, how can I get hold of them? Thanks

Hands down, one of my favourite foodie destinations in the whole world. Find out more about Hong Kong’s vibrant cuisine at the winedinefestival.discoverhongkong.com #discoverhongkong

Tonight’s dinner sorted !

Channeling my inner Bruce Lee while walking in the fog. Happy birthday, Bruce Lee! #BruceLeeAt80

Couldn’t agree more ⁦@JohnTorode1⁩ instagram.com/p/CIBPgHFn4Sd/…

@RailService please can you send me the link to the application form for this compensation? I’ve been searching for it on your website but no luck. Thank you.

@British_Airways Thank you @British_Airways for your speedy reply and for sorting this out . 👍👍👍

@selborne Let us see how we can help with this. Drop us a DM with as much info as possible and remember to include your reference number and full contact details. We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. B

Plans can change. If you make a new booking by 31 August for travel by 30 April 2021, you can change your date, destination or cancel for a voucher. Find out more at ba.com/flexible-chang…

@British_Airways Thank you for your swift reply. I’ve just sent you a DM