Ask Dyson

@MastheadLight We would like to assist you with this further! Drop us a Direct message so that we can take some details to assist you further.

@AskDyson Very frustrated about the non-delivery of my order—still showing as "Pickup Scheduled" almost a week after order. Your chat/call centre just say that it has been escalated, I'll get an update in 24 hours. But no updates, no meaningful explanation and no delivery.

@FezzanShabbir We are here to help! Drop us a direct message so that we can take some details to assist you further.

@AskDyson hi.. want to purchase dyson hand dryers for my organisation. Can you pls support..

@ScottishGuy1974 We are here to help. Drop us a direct message so that we can take some details to assist you further.

@AskDyson hey have to say the Dyson fan is a disgrace. Doesn’t heat up enough and certainly doesn’t get cold enough. I’ve got it pointed right at me just now and I’m still melting. £400 wasted.

@hanhildem Merhaba, Dyson ile iletişime geçtiğiniz için teşekkür ederiz. Konu hakkında yardımcı olabilmemiz için bizlere özel mesaj yolu ile ulaşmanızı rica ederiz. Mutlu ve sağlıklı günler dileriz.

Merhaba @AskDyson İstanbul'da anlaştığınız bir ajans içerik üreticilerine reklam yayınlatıyor ve ücretini ödemiyorlar. Muhtemelen Dyson ücretini ödüyor. Sizlerin imajına zarar veriyorlar.

@GavinBowles_ We have reached out to you via direct message to help you further.

@currys bought a @AskDyson Vacuum from you just over 24 months ago and it’s already dead! Can’t believe something that cost £700 only lasts this long! And no way to talk to someone to resolve it 😡

@BravoBravo89350 We are here to help! Drop us a direct message so that we can take some details to assist you further.

@AskDyson sent my Supersonic in for repair, paid £99 they replaced motor but now blows crazy hot burning hair and scalp. Now told wait till 25Jul to pickup again to re-repair back in a week. Unacceptable. Bad enough my hair is damaged from dryer now I have to wait forever.

@poyrazispir00 Merhaba, Dyson ile iletişime geçtiğiniz için teşekkür ederiz. Yardımcı olmamızı istediğiniz bir konu mevcutsa, bizlere özel mesaj yoluyla ulaşabilirsiniz.

@AskDyson DYSON TÜRKİYE DOLANDIRICILIĞI Dyson’un resmi web sitesi üzerinden Hepsipay ile ödeme seçeneğini kullanarak Hasret Mini Cool Fan isimli ürünü 4.999 TL bedelle satın aldım. Ödeme, 1 Temmuz saat 11.48’de Hepsipay üzerinden havale ile gerçekleşti, kesinlikle kart ile ödeme yapılmadı. Hepsipay işlemine ait banka teyitli referans numaram da bulunmaktadır: 4631361763. Bankam ve Hepsipay üzerinden yaptığım kontrollerde ödemenin başarıyla gerçekleştiği ve karşı tarafa aktarıldığı teyit edilmiştir. Ancak tüm bu teyitlere rağmen Dyson tarafında siparişim oluşmamış görünmektedir. Durumu Dyson ile paylaştım, dekontları ve referans numarasını da ilettim. Buna rağmen Dyson, kendilerine herhangi bir ödeme ulaşmadığını söylüyor ve bu ücretin kendilerine geçmediğini iddia ediyor. Banka teyitli elimde belge ve referans numarası olmasına rağmen, ödememin kabul edilmemesi ve siparişimin oluşturulmaması nedeniyle kendimi açıkça mağdur ve dolandırılmış hissediyorum. Ödemenin Hepsipay üzerinden havale ile gerçekleşen 4.999 TL tutarının acilen tarafıma iade edilmesini veya ödemenin kabul edilerek siparişimin oluşturulmasını talep ediyorum. Aksi durumda Tüketici Hakem Heyeti'ne başvuracağımı ve gerekli yasal yollara gideceğimi belirtmek isterim.

@VolkanBilgin18 Aufgrund der Datenschutzeinstellungen Ihres Kontos sind wir leider nicht in der Lage, Ihnen eine Direktnachricht zu senden. Bitte kontaktieren Sie uns über eine Direktnachricht, damit wir Ihnen weiterhelfen können.

Vielen Dank für die Rückmeldung. Ich würde Ihnen gerne die Details senden, aber Ihre DM (Direktnachrichten) sind für mich leider gesperrt. Könnten Sie mir bitte zuerst eine Nachricht senden, damit ich antworten kann? @Dyson @AskDyson @EU_Consumer

@vidushikaushik_ We would like to assist you with this further! Drop us a Direct message so that we can take some details to assist you further.

My Dyson V11 trigger keeps getting stuck, and the only way to stop it is by opening the filter. Dyson asked me to replace it, so I used the spare filter I bought recently. Same issue. Their solution? Replace the filter again. Really, Dyson?@AskDyson

@liliphiljb Nous sommes à votre pour vous assister. Nous vous prions de bien vouloir nous contacter par message direct afin que nous puissions recueillir quelques informations et vous apporter une aide supplémentaire.

@AskDyson Bonjour, vous avez reçu le 24/06, via Chronopost, le retour du ventilateur qui ne correspondait pas à ma commande. Malgré cela, et alors que le produit est désormais en rupture de stock, je n’ai toujours reçu aucun remboursement. Pouvez-vous m’expliquer ce délai ?

@BubiTwitt Our engineers are busy in our labs working on lots of exciting new inventions. You will have to wait and see what comes next.

Hi @Dyson @AskDyson, wḧy don't you add LED lightning into the air distribution slit of your Dyson Purifiers? Dyson purfiers would become an art object. Would also be great to chose colors. (Sorry, AI didn't place the light perfectly into the air distribution slit. )

@ginnybbrown We have contacted you via direct message. Kindly reply to that message with your details so we can look into your concern.

@AskDyson I’m extremely disappointed with my Dyson Pure Cool TP04. It is an expensive fan and air purifier, yet the physical controls apparently amount to little more than an on/off button. If the small proprietary remote is unavailable there is no way to adjust ANYTHING

@pckomo Merhaba, Dyson ile iletişime geçtiğiniz için teşekkür ederiz. Garanti koşullarımızı sizlerle paylaşabilmek ve yönlendirme için bize özel mesaj yolu üzerinden iletişime geçmenizi rica ediyoruz. Mutlu ve sağlıklı günler dileriz.

@Dyson Israrla garanri dışı diyorsunuz. Burada emsal kararlar var. Daha önce garantiden değiştiriyormuşsunuz. Şimdi direkt müşteriye yıkıyorsunuz. Bu alenen suçtur ve görseller İspatıdır. Belgeleriyle başvurdum. @Dyson @AskDyson #dyson

2022 yılında @mediamarkt_tr den @Dyson süpürge aldık ek cihaz garantisi yaptırdık süpürgemin ayağı bozuldu, sigortam devam etmesine rağmen ürünüm tamir edilmiyor veya yeni bir süpürge ayağı bana verilmiyor. Cihaz bedeli kadar mediamarkt hediye çeki vermeye çalışıyorlar ve ben

@maywellbeing We are here to help! Kindly drop us a direct message so that we can take some details to look into your concern.

@AskDyson I ordered a part on 20th June, showed as Order Processed. Chased it and there was a problem. Told to cancel and reorder. Showed as Order Processed (again). Just rung up and unbelievably once again it hasn't been. No communication either time!! Please escalate

@azaman_01 We would like to look into this for you right away. Please send us a private message with your machine's serial number so we can investigate and find a solution.

@AskDyson my wife bought yr much touted hair straightener. It stopped working after 3 years v visited yr store in MOE they conviniently said its 3years old so its battery has died & cant be replaced/repaired. Such poor quality n design for $ 500. No 1 shud be buying this junk

@randaparis We have reached out to you via direct message, and we look forward to hearing from you.

@AskDyson I did drop you and nothing was done dyson customer support very bad not really at the level of prices of products better not to buy any Dyson

@AskDyson My Dyson ventilator under guarantee 4JXEUCB8718A is not functionning well your support team on the phone said i have to carry it put it in a parcel and send it chronopost . This is the lousiest support for a product I ll never buy Dyson again I have three dyson ventilator the most expensive is not functioning well and i cannot carry it so somebody has to come from dyson Paris and pick it up this is the way a good marketing should be . Never again buy a Dyson product

@VladaMrgud2 Let’s take a closer look and see how we can move this forward. Please reach out via direct message so we can look into it for you.

Why do you keep retweeting when someone asks you something? You are the worst company in the universe when it comes to customer support. @AskDyson

@AskDyson Is there any possibility that someone from your team can answer the question of where in Austria a device can be handed in for repair, since this information is also impossible to find on your useless website?

@ahmed1010 Hi, we would like to assist you with this further, can you please send us a Direct Message on what’s happening so we can work through next steps together.

@Dyson @AskDyson so my order gets cancelled for some reason. 2 times now. And the customer support in Europe/Hungary is next to useless. I don’t know how a company like Dyson can allow this?

@iammark40 We're here to help! Please send us a direct message, so we can look into this for you. We tried reaching out first, but we are unable to send a message due to your privacy settings.

@AskDyson I am hoping for stock to arrive within travelling distance of teesside, north east England. I am not interested in alternatives. After considering all options my heart is set on the hf1.

@AskDyson do your factories shutdown in the summer. I am just wondering why there's no stock anywhere. We are after the hf1 heater/cooler but it's not available anywhere and hasn't been for many weeks. Can you tell me when more stock will be delivered to retailers?