Brian Souring & Shipping

Big News from MateFulfill 🚀We’ve completed a major brand upgrade. It better reflects our brand vision, strengthens our visual identity, and allows us to provide an even smoother fulfillment experience. This marks the beginning of an exciting new chapter for us. What hasn’t changed is our commitment to putting our customers first — and all ongoing orders will continue as usual.

Chinese New Year (CNY) - Factory Holiday Timeline Factories begin entering CNY holidays after Jan 15 (gradual shutdown) Production resumes in phases after Feb 23 Full capacity recovery normally takes 2 weeks or more -Order Acceptance: Orders generally accepted up to ~1 month before CNY As CNY approaches: Production schedules become more flexible Some orders may be scheduled for post-holiday production -Actions We’ve Taken (Since Late December) Confirmed holiday schedules & raw material availability Locked in production capacity based on supplier timelines and material status -Our Recommendations: Maintain at least 1 month of safety stock before CNY Avoid placing critical orders in the 2 weeks (Peak logistics congestion & Higher costs) before the holiday -Notice: February overlaps with Valentine’s Day & the Super Bowl If February is a key sales month, plan early Contact our sales team to: Review inventory levels Align production timing Optimize fulfillment strategy -How We Prepare Every Year CNY is a planned, predictable annual event We operate under a proven, repeatable framework 1. Sales Team Proactive inventory, cash flow, and delivery planning (pre- & post-holiday) Communication remains open during the holiday 2. Supply Chain Production capacity secured Inventory reviewed Multiple logistics contingency plans are in place 3. 3PL Fully operational after Christmas Ensuring stable local fulfillment 4. Holiday Coverage On-duty support for urgent orders and exceptions