Gemma Hawthorn

@Tesco crumbs!! Did we really need this many?!!

@AmazonHelp I’m assuming if something was out for delivery on Thursday and it’s now expected by the 20th it’s in fact lost, in which case why can’t you just resend the item?

@Primark packing for holiday and realised an item I’d packed had been put on the wrong hanger, trying to exchange for the correct size and they won’t let me as I don’t have the receipt. What an infuriating policy, now stuck with something three sizes too big!!

@GoApeTribe Hmmmm seems like there’s been some monkeys in your system. Received an email this morning for a competition that’s already closed 🙈

@BootsHelp hello! I’ve just ordered two electric toothbrushes and the promotion of spend £60 and get £10 of points was shown on my confirmation email. However it doesn’t look like it’s been applied - could you confirm please? I have birthday double points as well

@Sainsburys_Bank I’ve got buildings and contents insurance with you, we are having some building work start soon. Does my policy cover this?

@BeeNetwork morning, I’ve just travelled on the tram from Altrincham. I tapped in and got off at Timperley, I tried to tap out at Timperley and got the dreaded ‘not authorised for travel’ will I be charged a full fair for my two stops?

@nationaltrust Please update your app to show that the Wild Play trail is closed at Sizergh. Two very disappointed girls today as I only check the app and not the website. They loved the quiz in the house and a walk to the church and finished the day off with a hot chocolate

@BritishGasHelp Will do!

@gemms2000 Hi Gemma, Can you bob over your details in a DM please ( the account holders full name, address inc postcode & Dob ). Karen

@BritishGasHelp Morning, I’ve just logged into my account and whilst I’ve been paying all my monthly direct debits I’ve not been billed since December. Any idea why? I’m usually billed August and February 🤷🏻‍♀️

@BritishGasHelp Gas and Electricity

@gemms2000 Hi Gemma. I can certainly look into this for you. Can I please ask if this is to do with energy or homecare?

@BritishGasHelp This is for energy

@Tesco Hi - I have £60 of chef and brewer reward vouchers about to expire. Is there anything you can do to extend them? Thanks x

@WstonesHelp Hi, I spent £29 yesterday in store and scanned my plus card. However I only received two stamps despite all the double stamp advertisement! Will the double stamps be applied later? thanks x

@Tesco Hi - tried to buy some Soleil SPF50 dry clear spray this morning but couldn’t as it flagged as an emergency product withdrawal. However I bought some last week, so could you let me know what the issue is? Thanks - Gemma

@MissionWrapsUK feel this one missed quality control 🤢 It looks and smells undercooked!

@blinds2go Had three blinds delivered yesterday, one fits perfectly into the bifold the others don’t due to the fitting of the bottom rail protruding. Fortunately I took out the insurance but how do I know this won’t be the same again as the actual blinds fit into the recess?

@GoGeocaching we have tried to hide our first cache today however it’s been disabled for being too close to another cache. The red dot is where we’ve placed it, the other cache is at least 1 mile away! So confused!!

@AvivaUK Hi, I’m trying to login to my digicare+ account and getting this message. The phoneline always has a huge queue, is there an easy way to resolve this without calling as I need to request my blood test kit.

@sainsburys Not sure sour cream dip should be liquid 🤢 Heading for the bin! BBE is 8th Jan