Tom Cairns

Hello. I don’t do this frankly disturbing app anymore unless the company I want to talk to is only here. You can find me in other places under the same handle. Unless it’s owned by Meta, in which case it’s swlinestom. See you on the other side.

@ScotRail @RealtimeTrains @RailMiles @ScotRail this is still broken, 2 weeks later. I tried emailing the nomad service desk per the wifi page but my email was refused. Really poor.

@ScotRail @RealtimeTrains @RailMiles HA16 is the coaching stock set, but 40616 is the vehicle I’m in. It’s a nomad problem anyway as I can ping other IPs in that block, it’s (once again, as it always is) an incorrect site filter block. This really needs fixing more permanently 🙃

@ScotRail I am on 1B30 (HA16) and for some reason your wifi is blocking both @RealtimeTrains and @RailMiles, again. :(

@ianvisits @ofmilesfromhome to be fair, retailers have been sending out emails about it since 1st March; we sent all of our customers from the last year emails about it shortly after the (essentially) embargo lifted on Sunday. there's quite a thorough comms campaign about it.

@ofmilesfromhome Everyone (really?) is talking about it because I wrote about it.

In a bid to clamp down on ticket fraud that costs the railways millions each year, the government has quietly changed the rules on claiming refunds for unused train tickets. ianvisits.co.uk/articles/fare-…

@gceccles @GordonDudman @ScotRail Better to get the true experience of how the railway treats issues, rather than just sending an email to the appropriate person (which I've done before.) This issue has been going on for years.

@GordonDudman @swlines @ScotRail @RealtimeTrains @RailMiles Known as a reverse “do you know who I am?”

I'm almost amused that @RoyalMail have failed to deliver a parcel to an address stating it was inaccessible. The address is open 24/7.

@TrainLifeGB It was last out to play on 12th July.

What a disasterclass in comms. @OctopusEnergy: (in summary) we're going to cap to 6 hours charge per night (and not tell you when in email) Also Octopus, apparently, when controlling a charger: we're going to throttle the charge rate Great way to ruin your reputation.

@philatrail @RealtimeTrains there's probably something in the economics of a small enthusiast website...

@RealtimeTrains Tempting…

We've just launched RTT+, our new subscription service that unlocks ad-free viewing and more! Just £25 a year. We've also added extended data history (3 months, 6 months by January 2026) - helpful if you want to lookup quite how late that train was way back!

@dcifoyle @McWhirterAlex @SteveWhiteRail @Se_Railway @_Railcards @RealtimeTrains In terms of tickets, yes - that's the intention although it hasn't yet washed its face. In terms of running RTT, we do have a small number of consultancy & data agreements with rail but majority of revenue from advertising, B2C sales (RailMiles, shop), etc.

@swlines @McWhirterAlex @SteveWhiteRail @Se_Railway @_Railcards @RealtimeTrains If I'm correct Tom, @RealtimeTrains invests profit from ticket sales in operation & enhancement of its eponymous services, which are independent of, & receive no funding from, railway & government? A practical way for users to support this useful site... realtimetickets.co.uk/system/about/

Just discovered the Weekender Return on @Se_Railway £32 with a @_Railcards from Ashford to London and back in a weekend. And you can travel on High Speed Javelin trains for this price, so journey time is a mere 38 mins! What's not to like? Pick up this fare at @RealtimeTrains

@TrainLifeGB @liamjw745 They all loaded on at precisely the same time, 3rd October 2025 at 18:23:52 :)

@TrainLifeGB @liamjw745 They were all added at the same time.

@McWhirterAlex @dcifoyle @SteveWhiteRail @Se_Railway @_Railcards @RealtimeTrains Ease of use is a subjective measure, not an objective one. We wouldn’t have sold so many tickets without marketing if it was purely objective. We do right by our users, take their feedback on & improve from that.

@dcifoyle @SteveWhiteRail @Se_Railway @_Railcards @RealtimeTrains Thanks for the reply. It's not something I shall write about but, honestly, checking both sites there is no comparison regarding ease of use.

@TrainLifeGB @O_TTravels Yes.

Finally! GTR are now on Realtime Trains. I will definitely be using it to find out the ongoing bizarre 387 allocations - starting with a double GX on the Southern service to Ore and a double Southern 387 pairing on the Gatwick Express service to Brighton!

@BCCletts @O_TTravels @TrainLifeGB @AnnieBtransport @LordOrk I don’t know of a universally viable source for the availability of accessible or cycle spaces.

@O_TTravels @TrainLifeGB @AnnieBtransport @LordOrk Now its surely just a similar job to link the detail of wheelchair & cycle spaces on each train & their available/booked status with those #TRUST feeds?@swlines?

@LNER are you still well behind on customer relations queue processing? (Waiting for one that was due on 19/8, submitted 5/8)

We've released an update to RailMiles in preparation for a series of improvements and updates to all of our products. Including display names and site titles. More information is available on the @RealtimeTrains blog.

@LNER thanks

@swlines Hello Tom, if you email your claim into customers@lner.co.uk with details of your journey, your own details and a copy of your tickets and they'll process the claim manually for you. ^Charlene

@LNER how exactly are you meant to put in a delay repay claim when you have a mix of e-ticket and paper tickets in the claim? you can't select both, and the website moans if you have e-tickets in a paper set, and paper in an e-ticket set