TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@Bearmear8 Hi, sorry to hear your train is being held at West Drayton. Currently, we haven't heard if the same issue is impacting the service around West Drayton. However, if the driver has made announcement, I would go with that as they are in direct contact with the controller.

@TfL I am experiencing something different than this information. My train is stuck at West Drayton, train driver announced trains are held at the tunnel. So eastbound service from the west is also affected. TfL, please correct me if I am wrong.

@CamdenFPT Hi, thanks for getting in touch. Currently, there are no reported issues with the app. Please delete and reinstall app.

@TfL Is there currently a problem with the "Buses Near You" facility on the app as it says I'm "Near London" and there are no Tfl buses in this location, despite it showing I'm clearly in Camden on the map ?

@liam_10001 Hi, thank you for letting us know. I have passed your feedback to our Central line team. Thanks, ^FM

@TfL Central Line carriage 92121 has been vandalised. Seen at Leytonstone 09:45 today.

@gmac7000 Hello. I have forwarded these details to the appropriate team to deal with, apologies for the inconvenience. Thanks, <PC

Hey @tfl I reported a flooded underpass on the A3 on the 30th March. Report number FMS9197490. It’s still flooded today blocking kids getting to school. “Every journey matters” but not if you’re a pedestrian

@SBuscemiFanClub Hello. Please contact National Rail with your compensation claim, I've attached a link to their contact details at the end of my message. Thanks, <PC nationalrail.co.uk/help-and-assis…

@TfL - I bought a day return ticket from West Dulwich to Epsom last Friday and you cancelled the last train from Epsom to London, without out any reason or explanation, forcing me to take a taxi back to West Dulwich. How do I go about claiming back for this taxi?

@Eleanorlous Hi, we can't access the charging database to provide support over social media but, you can contact our payments team about the charges and request a refund online. Have you created an account and registered the card you used to travel? Thanks, TA contactless.tfl.gov.uk

Hi @TfL, I made a dlr journey on Saturday and you have taken £42.60 from me on three separate payments between this morning and Saturday. How do I go about getting a refund for this?

@Nats19 Hi there. Thanks for letting us know. I’ve checked the notice, and the start date has changed - the diversion begins from April 21, not the April 16. Sorry for the confusion caused by the conflicting signs. ^DD

@TfL It is confusing as for part of route K1 the notices on bus stops say from 21/04 on diversion. Yet notices attached either end of where the diversions are says from 16/04? So could be stood at bus stop between those dates and not even know! Which is it?

@annalandre Thanks for getting back to us, and I’m glad to hear station staff were able to assist you. I'll make sure your feedback is passed to our Underground team so they can look into the issue with the carriage positioning and signage. ^DD

@TfL Any other wheelchair user or mobility disabled person who boards that train will have the same crisis and be trapped as I was. Carriages need to be arranged correctly or wheelchair access stickers need to be removed. They are not decorative.

@TfL I got on a Northern Line train at Battersea Power Staion at the doors marked with a wheelchair symbol but they don’t align with the raised platform at Kennington and I’m stuck. What do I do? Now at Leicester Square

@hayleytompope The previous claims can be seen. ^CO

@TfL Do I have to write out everything again or can they see my previous claim? Don’t have the time or mostly energy to look at all my timings again

. @TfL unnaceptable - this train was over 40 minutes delayed. Without a toilet. I was on this train for 40 more minutes than stated. Sent from a “do not reply” email 🤦🏼‍♀️

@Mena__ 👍

@TfL Thanks! Will do

Hi @TfL ! The Finsbury Park entrance at Manor House Station has been closed for months. Do you have any updates on when it will reopen? Thanks!

@simondoughty4 Hi there. Thanks for bringing this to our attention. We’re already aware of the flooding at the South Lane underpass and have raised it with our contractors, who will be attending. We appreciate you letting us know. ^DD

@TfL Hi are you aware the underpass at South lane New Malden is flooded? Pedestrian access is not possible

@E7Drew Hi Andrew, Thanks for bringing this to our attention. It has been reported to the team. ^ MES.

.@tfl Metropolitan Line S8 stock coach 23099 multiple seats are threadbare. On train arriving Amersham at 14.35 approx

@JulianFraser Hi Julian, please send us a direct message with your start and end journey details, so we can assist. Thanks RG.

@TfL please can you confirm a step-free from train, changing at Euston from Northern line to Victoria line? the journey planner recommends it, but the map seems to disagree.

@Chubbycherry77 Hello. Please see the latest news for the W13 at the attached link to our website. Thanks, <PC tfl.gov.uk/bus/status/?in…

@TfL is something wrong with W13? It was supposed to turn up at Wanstead place E11 and never did? It showed 2 mins then no show

@commutergirl007 Hi Shelley, sorry to hear this. Please provide us with further details here - tfl.gov.uk/help-and-conta… so this can be looked into by our buses team. Thanks RG.

@TFL think the 244 driver this morning needs some more training. Didn't stop at belmarsh stop on way to woolwich. People were waiting and a couple of ladies chased the bus. Stopped directly next to a large bin so people had to squeeze off the bus past #thamesmead #244bus ##tfl

@ChilyBoom Hi Cecilia, Sorry you have been overcharged. Please contact our contactless team on 0343 222 1234 between 08:00-20:00 hours daily, and my colleagues will assist you further. ^ MES.

@TfL over £17 for return journey (my mum paid 21) between zones 3 and 4, having in mind we were stuck for 30min on the mildmay line not going anywhere and had to leave the train and station and look for alternative travel arrangements seems a bit much? Almost £50 for 3 people?

@WMigraine tfl.gov.uk/help-and-conta… Thanks ^YO

@TfL LTZ1042 - driver couldn't be bothered to let us off at marble arch and floored it all the way down park lane. Refused to let us off. Driver could see I am physically disabled and still didn't want to open the doors

@WMigraine Please complete a complaints form below for the buses team to investigate this matter. They will then be able to contact you directly for more information that they require to assist them with the investigation.