Akram Lotif

@AmazonHelp Abrar/Juhi, On 15 the original order was placed that remains undelivered, on 22nd FRD was placed still undelivered. Irony is out for delivery and again went to final delivery station. Now the order will get cancelled and refund. Again order it with higher price. #amazonsalescam

@AkramLotif Kindly check your registered email address for the correspondence from our Social Media team. -Abrar

So how do @amazonIN address grievances of retail services? Only chat and calls? What if there is no clear resolution provided on calls? Is there no operations head in India? Should we reach directly to @JeffBezos ? #amazon

@AmazonHelp Abrar, doesn't seem like you are interested. You said you will email within 6-12 hours, see your post timings 17 hours have past and no email has hit my inbox. This is what exactly happens in your customer service calls and chat follow up. @amazonIN @JeffBezos #amazon

@AkramLotif We understand this is an important matter for you. Please know that we will be in touch via email within the next 6-12 hours. Your patience and understanding during this time are greatly appreciated. -Abrar

@dhaka_manjit @AmazonHelp please look into this issue. If every customer is starting to face such issues then this is a cause of worry. Something is happenning in your logistics that you are not aware of.

After multiple complaints and false assurances from customer care, now I’m being asked to wait till 28 May. My nephew’s birthday is on 25 May — after that this gift is useless. If Amazon can’t deliver orders or resolve complaints, stop giving fake delivery timelines.

Ordered on Amazon on 15 May (Order ID: 408-1121629-1655542), delivery promised for 20 May. Amazon marked it “Delivered to resident” WITHOUT delivering the package. No call, no delivery agent contact, nothing. #Amazon #AmazonIndia #FakeDelivery #CustomerService

@AmazonHelp Thanks Abrar! I have filled the details. Lets see how you resolve this issue. Will be eagerly waiting for your call and resolution.

Please use the following link to submit your additional details, including any relevant order numbers: amzn.to/4uBWo9K, and we'll be happy to investigate. A member from our team will respond within 6-12 hours once your details have been submitted and received. You can view correspondence from our team here: amzn.to/2nCyLLP. -Abrar

@AmazonHelp Likhita, I have posted the concern via DM. Let me know if anything further is needed. And btw its not order, its the same issue with each and every order.

@AkramLotif We're sorry to know the issue with your order. We'd like to escalate this on your behalf. Please reach out to us via DM through the 'Send us a Private Message' option below, without sharing any personal or account information. -Likhita twitter.com/messages/compo…

@jatilesh @amazonIN @amazon @AmazonHelp Do you really care?

@AkramLotif @amazonIN @amazon And the worst part is Amazon doesn't even care about it.. such a big company and such bad customer care! Shame!

@amazonIN @amazon there is a huge Scam going on in amazon mumbai where customer orders are not delivered and delivery agent fakes delivery attempts sitting at home. Customer Care are clueless who are the delivery agents and they will never connect you to seniors. #scam #amazon

@dhaka_manjit @amazonIN @JeffBezos What is going on? Is there no one to take accountability? I have also faced the exact same issues...

@RailwaySeva @DRMSolapur @Central_Railway @DRMSolapur @RailwaySeva The flush of B4 coach toilet is still not repaired. It has been 12 hours since the complaint was done. There is no water in B3 coach... What is going on? Why are you so careless about the passengers?

For necessary action escalated to the concerned official @Drmsolapur We’re here to assist you. May please share your ( PNR / UTS number ) and mobile no. with us preferably via DM. You may also raise your concern directly on railmadad.indianrailways.gov.in or dial 139 for speedy redressal. x.com/messages/compo…

This is the condition of washroom with no flush and blankets that is served to passengers in B4 coach 3A of 11302. Already you have caused inconvenience by cancelling it from SBC and after boarding from YNK this is what we are served. @Central_Railway @drmsbc @RailwaySeva

@RailwaySeva @DRMSolapur Thanks. PNR and contact shared via DM

@drmmumbaicr @srdomcogbbcr @Central_Railway @RailwaySeva @IRCTCofficial Now again a last moment twist! 11013 route is now diverted. I have my reservation till KSR, and now route is altered without any prior notification. First it was 9 hrs late and now arrival station is cancelled. Which station do the Bengaluru passengers get down? @drmsbc

@drmmumbaicr @srdomcogbbcr @Central_Railway @RailwaySeva @IRCTCofficial So initially it was 4.5 hrs late and now its 8 hrs. This is absolutely frustrating and Indian Railways do not value time this is for sure.

Could you please let me know the reason for this 4.5 hrs delay for train 11013? @srdomcogbbcr @drmmumbaicr @Central_Railway @RailwaySeva @IRCTCofficial

@RailwaySeva Details have been shared via DM.

@AkramLotif We are still waiting for details (Mobile No. and PNR/UTS No.) so that we register your complaint and expedite resolution. twitter.com/messages/compo…

@FernandesRexson @IRCTCofficial @RailwaySeva @narendramodi @RailMinIndia @AshwiniVaishnaw Absolutely true. This should reach to @drmmumbaicr and @Central_Railway as well. There is no point in running Tejas premium train if cannot catch up on time. 12052 Jan Shatabdi is far superior on this route and at very reasonable cost.

@IRCTCofficial @RailwaySeva @narendramodi @RailMinIndia @AshwiniVaishnaw kindly take an action against this. People pay so that they can reach on time and future complete their work in time

@IRCTCofficial @RailwaySeva I boarded train Tejas so called super express 22120 PNR:8747408856. It was expectd to reach DDR by 23.30. We are still in the train, yet to reach thane. You are charging Rs 2750 but what's the point. Kindly stop this train. You guys dont valve people

@drmbct @WesternRly @RailwaySeva @RailMinIndia Lift at Platform Number 4 is not working at Naigon Station (NIG). Please resolve the issue at the earliest.

@drmbct @RailwaySeva

@WesternRly What is the reason behind local trains running 30 to 40 mins late? Churchgate train scheduled at 1:15 PM from Naigaon just arrived, that too changing platform at the last moment creating chaos among passengers. This is reason some people illegeally cross tracks.