Carolina Wiedemann

@ExpressScripts shame on you for compromising patient care due to outdated technology, workflows and policies. You are a disgrace and should be fined for delaying medically necessary medication from pediatric patients. Provide the services the insurance companies are paying for.

@Accredo You are a failure and a disgrace to patient care. You have been negligent in providing necessary medication in a timely fashion. Your systems and workflows cause unnecessary delays. Shame on you.

@united Of course you had an improvement, you inconvenienced all of your customers by cancelling our flights, rebooking us 3+ days later and costing some of us thousands of $ in lost non-refundable accommodations. Still waiting for my callback!

There has been meaningful improvement across our operation after a challenging week that started with bad weather on the East Coast that caused a major ripple effect throughout our system. (1/5)

@Curly_Biologist @united @united Shame on you.

If anyone has a private jet leaving out of New Jersey or near NYC to Miami and wants to talk to a shark scientist for 3 hours let me know!!!! Flight just got cancelled by @united after 12 hours in the airport and couldn’t get on another flight until Saturday. I promise I’m nice🙂

@ValeRod22 @united Unfortunately @united does not care about it's customers. This is the norm in their customer service philosophy, "put them on hold until they give up"

@united my flight was cancelled last minute without any notice! I was already at the airport with my 3 young children and a broken toe. There is no one to help at newark, NJ and the line was 6 hours to get assistance. You have ruined my vacation and I need my money back! Scammers

@StefanTPeterson @united I feel your pain. My 1st call took 5 hours, I'm currently on with an unhelpful agent for 3 hours. Shame on you @united

This is the line to re-book my @united flight after it got cancelled (after several hours of delay). Can’t leave the airport until I get through this line. Their awful iOS app is crashing and their phone line has a 3+ hour hold.

@StrotPaliya @united @united same experience here! Your CX dept only puts customers on hold. Resolutions are incomplete. DO BETTER OR GO OUT OF BUSINESS

@united Do Better. 2x cancellations. Terrible CX. 5 hr calls. Lack empathy.

@JoannaStern @united Only applicable when they actually fly and not cancel the flight!

Ok, United nailed this live activity. First, you get countdown to boarding time and gate. Then, after boarding, you get seat number and countdown to flight time.

@united Time to ruin family vacations?! Is that your mission statement?

First day of summahhhhhhh.

@united you ruined our family vacation. Cancelled our Flt 2x, 5 hrs w/cx. No empathy or solutions. You need to be out of business.

@NespressoUSA I’m currently on hold with a supervisor. Call length 18 minutes 24 seconds.

@CWiedemann We will immediately assist, Carolina. Please send us a DM with your account details, phone number and specifics regarding the incident.

@NespressoUSA shame on your customer service department! I call regarding an active allergic reaction seeking info and your team was not empathetic and has yet to help. @US_FDA can you help?

@AFCinc Hi! Trying to setup an employer account with AFC. 7 days+2 voicemails+2 emails to bmerino and no luck. Help please!

@USPS Lost my certified letter out for delivery within the same zip code…SMH.

@Wayfair Your customer service is the worst! Based on previous tweets this is the norm. I’ll stand by for a response from your social media handlers promising to be “helpful”

My condolences are with the Price family. This is a tragic story, but one that needs to be shared as we continue to learn about #COVID19. A recent Oxford study found that almost 1 in 5 people with the virus receive a psychiatric diagnosis within 3 months. wgntv.com/news/coronavir…

@BestBuy holding for customer service manager for 28 minutes due to DELAYED shipment. Then call was “dropped”. SMH

@AskTarget when will you have the Xbox series X?

@dccsh @TDBank_US Welcome to the club of unsatisfied @TDBank_US customers

@TDBank_US I’m having login problems. Customer Service was not helpful. I have to go out into the sweltering DC heat and visit a branch to resolve issue.