dharmesh

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dharmesh

dharmesh

@dharmesh

Co-founder/CTO, HubSpot ($HUBS). Mission: Help millions grow better. Publish https://t.co/sgeuiJi7wU newsletter (2M+ subscribers). Builder: https://t.co/xirHeCKZPl

Boston, MA Katılım Mart 2008
775 Takip Edilen398.4K Takipçiler
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dharmesh
dharmesh@dharmesh·
2023 was the year of chat UX powered by generative AI. That led to me hacking on ChatSpot and launching it last year. 2024 is the year of Agent AI, so that's what I've been hacking away late nights on. I'm obsessed with #AgentAI. Was up past 3am last night. I have a handful of simple (but useful) agents that I built for myself and one I built for my wife. Will start releasing them one at a time. I'm using a bunch of LLMs (GPT-4, Claude, Gemini) and a bunch of proprietary/paid data sources. Will be fun to see the bills rack up. :) Releasing it all for free. You can join the waitlist at agent.ai Thanks for your support.
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Cole
Cole@colepulse·
mostly right, with one correction, the harness and the model multiply each other rather than rank against each other a brilliant harness on a weak model hits a hard ceiling fast, you can't engineer your way around bad reasoning and the best model in the world with no tools, memory, or context just sits there, exactly as the post says the real equation is multiplicative, a great harness on a great model is the only thing that actually works, and a zero on either side zeros the whole thing "the harness matters more" is the right correction to last year's model obsession, just don't overcorrect into ignoring the engine that makes the car worth driving
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dharmesh
dharmesh@dharmesh·
The harness matters more than the model. Models have gotten really good. Great reasoning, large context windows, better instruction following. But, what makes *use* of those capabilities is actually the harness. It's what provides tools, memory, skills and context to the model. ChatGPT is a harness. Claude Cowork is a harness. Without the harness, the model is just an engine with no car. You don't get anywhere.
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Garry Tan
Garry Tan@garrytan·
Everyone building AI agents is focusing on building the prefrontal cortex. Planning. Reasoning. Multi-step chains. There's value here. CEO-stuff. But also, a reframe: there is value in building the cerebellum. It's offloading boring tasks into reflex so the complex thought can focus. Your mortgage gets paid by a standing order, not a committee. The things that are not fun, not interesting, but have to be done? Done. Most agent frameworks will fail because they treat all cognition as high cognition. The winners will nail the boring stuff first.
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David Sacks
David Sacks@DavidSacks·
Q: How are job postings for software engineers rising rapidly despite AI agents automating coding? A: Because there’s far more code to manage than ever before. We’re already seeing a 14x YoY increase in GitHub commits, and it’s accelerating. AI has dramatically lowered the cost of writing code, so it’s now being used across far more businesses, applications, and use cases. We’re at the beginning of a massive productivity boom driven by the proliferation of bespoke software throughout the entire economy. Coding has been AI’s breakout use case this year. The fact that it’s increased demand for software engineers — rather than decreased it — should call into question the entire “AI will cause mass job loss” narrative.
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Jason Fried
Jason Fried@jasonfried·
There are no secrets, there are just things you don't know yet. Or things you know but don't believe. Or things you believe that you don't understand. But there are no secrets.
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Jason ✨👾SaaStr.Ai✨ Lemkin
When evaluating public and more mature software companies, just ask if an AI Agent would need them. Or not. Do agents need to Zoom? I don’t think so Do agents need to Salesforce? Actually, yes. At least for us. That’s in fact where they interact with each other. Do agents need to … use you?
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Aaron Levie
Aaron Levie@levie·
What’s happened is that we went from AI chat tools that were relatively cheap and had small context windows, to AI agents that have giant context windows, the ability to keep track of longer running work, and models that cost an order of magnitude more on inference because they’re that much better. This has compounded far faster than most realized (unless you were paying close attention at the middle or end of last year, which many here were), and the dollars flowing in now are much more real. What follows is a continued march of AI capability that will continue to be used by anyone with a frontier use-case (like coding, sciences, finance, consulting) and then a peeling off of tasks to lower cost models that are capable enough for the job. Whereas we thought the cost of AI might converge on a single low price per token before, it’s clear the stratification is only widening based on the task you need performed. This will be yet another component that has to be figured out for broad AI diffusion. Enterprises will need to put in programs, new finance teams, and technology solutions to manage this all. The labs and platforms that can ensure customers can price optimize for the task at hand will be in the best position.
Hedgie@HedgieMarkets

🦔Microsoft canceled its internal Claude Code licenses this week after token-based billing made the cost untenable, even for a company with effectively infinite cloud resources. Uber's CTO sent an internal memo warning the company burned through its entire 2026 AI budget in just four months. American AI software prices have jumped 20% to 37%, and GitHub (owned by Microsoft) is dropping flat-rate plans for usage-based billing across its products. My Take The AI subsidy era is ending in real time. The same company that put $13 billion into OpenAI and built the Azure infrastructure powering most of Anthropic's compute just looked at the bill from a competitor's coding tool and decided it was not worth paying. That is not a productivity failure on Anthropic's end. Token-based pricing is forcing every enterprise customer to confront the actual cost of running these models at scale, and the number turns out to be far higher than the flat-rate experiments suggested. This ties directly to my Gemini Flash post yesterday. Anthropic, OpenAI, and Google all raised effective prices in the last six months. Enterprises that built workflows assuming AI costs would keep falling are now watching annual budgets evaporate in months. Two outcomes look likely from here. Either enterprises scale back AI usage to fit budgets, which slows the revenue ramp the labs need to justify their valuations ahead of IPOs, or the labs cut prices and absorb the losses, which makes the unit economics worse at exactly the wrong moment. Both paths land in the same place, the numbers stop working, and somebody has to take the writedown. Hedgie🤗

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Marc Randolph
Marc Randolph@marcrandolph·
Somewhere along the way, startups got it in their heads that the way to take care of employees is to throw amenities at them. Kombucha on tap. Nap pods. Fireman poles between floors. Cold brew, hot yoga, catered lunches Tuesday through Thursday. It’s ridiculous. None of that is what your best people actually want. What they want is agency — the freedom to make real decisions and own real outcomes. And they want to be surrounded by other people who are just as talented and just as committed as they are.
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Aaron Levie
Aaron Levie@levie·
Token costs will become a dominant topic in enterprises going forward with AI. Just got out of a dinner with many Fortune 500 enterprise CIOs and this was the most heated topic. A mix of strategies are being employed, but basically no one feels like they have the right solution. A mix of: figuring out how to prioritize workloads to different models, giving out access to better or worse agents by user type, setting different spend caps by team, having teams justify AI by their use-case, and some just having unfettered access. Everyone is trying to figure out a semi/predictable model right now in a world where the underlying tech and cost models are constantly evolving.
OpenAI@OpenAI

Introducing OpenAI Guaranteed Capacity: a new offering that enables customers to guarantee long-term access to OpenAI compute. We’ve made long-term investments in infrastructure, partnerships, and capacity planning to help customers scale reliably. Now, Guaranteed Capacity helps customers plan ahead for critical workloads in a compute-constrained world. openai.com/guaranteed-cap…

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dharmesh
dharmesh@dharmesh·
@tomas_halasz @jasonlk You're right. We're working on making it possible for agents to *run* HubSpot (which includes configuring, creating dashboards, etc.). It is sub-optimal to have agents use a human UX. They need their own AX (agentic experience). Thanks for raising the issue.
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Tomas Halasz
Tomas Halasz@tomas_halasz·
@dharmesh @jasonlk Nice grading but still there is a space for improvement. I would prefer to change settings and making dashboard in HubSpot via MCP rather then havin Claude in chrome clicking for a hour. 😏
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dharmesh
dharmesh@dharmesh·
Woo hoo! HubSpot at the top of the list in terms of "agent readiness". Really love what @jasonlk has built here. Raises the visibility and importance of software companies creating not just a great UX for humans, but a great AX (agentic experience) too.
Jason ✨👾SaaStr.Ai✨ Lemkin@jasonlk

Updated: AI Agent API Grades: CRM 1. HubSpot A- (80) @HubSpot 2. Lightfield A- (80) 3. Attio B+ (77) @attio 4. Salesforce B+ (75) @Salesforce 5. Pipedrive B (70) @Pipedrive 6. Zoho CRM C+ (57) @ZohoCRM 7. Freshsales C+ (55) @freshsales

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dharmesh
dharmesh@dharmesh·
It's a great point. We're actually actively working on that. The prior generation of APIs assumed the user was a human developer that would read the docs, write the code and iterate. Today's "users" of platforms will increasingly be agents, so we need a more discoverable, legible and forgiving interface whether it's APIs, MCPs or CLIs.
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Jason ✨👾SaaStr.Ai✨ Lemkin
Updated: AI Agent API Grades: CRM 1. HubSpot A- (80) @HubSpot 2. Lightfield A- (80) 3. Attio B+ (77) @attio 4. Salesforce B+ (75) @Salesforce 5. Pipedrive B (70) @Pipedrive 6. Zoho CRM C+ (57) @ZohoCRM 7. Freshsales C+ (55) @freshsales
Jason ✨👾SaaStr.Ai✨ Lemkin@jasonlk

So how did the top B2B APIs do on our new SaaStr AI Agent Report Card? How AI Agent friendly, and supportive, are they? We just graded 116 of them. Here's the top of the leaderboard. The A tier: → @stripe : A+ (95). API-first since 2010, still the gold standard in 2026. Idempotency, structured errors, agent toolkit, MCP server. Their moat just got wider. → @SlackHQ : A (87). Best-in-class webhooks and events. Auth is clean. The A- tier: → Adyen: A- (83). Quietly excellent. Most people don't realize how strong this API is. → RevenueCat: A- (82). Disclosure: SaaStr Fund portfolio. Graded same as everyone else and earned it. → Linear: A- (80). The product feel translates straight into the API. Developers and agents both love it. → ElevenLabs: A- (80). Agents are their fastest-growing customer segment. The API reflects that. The Bottom Tier: → ZoomInfo: C+ (58). A company whose whole reason to exist is being a data layer for sales workflows. Should have a flawless API for agents. Doesn't. Which is why Clay (B+ 75) is eating their lunch. → Marketo: C (50). The day a true headless agent-grade marketing automation platform ships, Marketo loses 30% of its base in 18 months. → Gainsight: C (48). → Workday: D (38). The pattern: every company at A or A- decided years ago that the API was the product, not a wrapper around it. They built for autonomous agents before the rest of the market knew it mattered. Only 27 of 116 made the A tier. The other 89 have real work to do. Go to SaaStr dot ai / apireport

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Alex Gilliland
Alex Gilliland@AlexGilliland·
Late to this excellent talk from @dharmesh. Love this last part: "The better AI gets the more it allows us to be human." Feels like everyone thinks this is about being more automated. It's really about what makes us unique, and that's our humanness: simple.ai/p/the-60-30-10…
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Kerry Wang
Kerry Wang@kerryxwang·
@adityaag Agree. I call this "finishing the swing." Bias for action tempts founders to take half-swings and think you're good because you're moving, but risk is you're moving in circles rather than forward
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