Great Eastern Retail

@SDutta1297077 We deeply regret the unfortunate incident and we are sincerely apologetic about it.We value your feedback and appreciate your patience. We request you share your contact details at customersupport@geapl.in , so that our team can connect with you and understand the shortfall.

@GreatEasternRet I bought an AC from a carrier company from Chakdaha Great Eastern on this date of 00.05.2026. After the AC was delivered to my house, the outdoor unit came out fine but the indoor unit came out damaged.

@pjagga19 @Ruchika_15 @LGIndia Hello Sir, we are deeply sorry for the recent experience. .We strive to provide excellent service, and we regret that we fell short. Please share your contact details at customersupport@geapl.in so our team can reach out and take corrective action as soon as possible. Thank you!

@Ruchika_15 @GreatEasternRet @LGIndia Never trust them in future. I had very bitter experience with them. But I got repaired my fully automatic W Mc from a pvt technician by paying again after waiting for 22 days despite paid them Rs 1000 in adv but in vain. Wasted totally.

Facing unresolved cooling issue with LG Split AC (Model LGUSUQ18LNXE) purchased on 14-03-2026 from @GreatEasternRet. Multiple service visits by @LGIndia but issue is persist. No proper diagnosis or solution provided. Demand immediate escalation and replacement. RNP 260428085990

@golok_debnath @Khoslaindia @LGUS We deeply regret the unfortunate incident and we are sincerely apologetic about it.We value your feedback and appreciate your patience. We request you share your contact details at customersupport@geapl.in , so that our team can connect with you and understand the shortfall.

Unprofessional experience at Great Eastern (Behala). Despite choosing an LG TV, the salesperson kept pushing another brand and said I was “wasting their time.” finally I purchased it from Khosla, where the service was professional. @GreatEasternRet @Khoslaindia @LGUS

@SatyenderUdasar We deeply regret the unfortunate incident and we are sincerely apologetic about it.We value your feedback and appreciate your patience. We request you share your contact details at customersupport@geapl.in , so that our team can connect with you and understand the shortfall.

@GreatEasternRet purchased a new brand Lloyed ac from this company today they delivered 2 years old stock. #fraudgreateasternretail Then justifying that this is new

@namitag91 We deeply regret the unfortunate incident and we are sincerely apologetic about it.We value your feedback and appreciate your patience. We request you share your contact details at customersupport@geapl.in , so that our team can connect with you and understand the shortfall.

@GreatEasternRet i purchased air conditioner on Saturday and was assured that delivery will be done on monday and will be installed on Tuesday.but it is monday night and delivery still not done.I arrived at store and manager started yelled at me that in have no responsibility.

@DebarshiBasu06 @PulkitBaidya @aajtak @ZeeBanglaTv @timesofindia @TimesNow We deeply regret the unfortunate incident and we are sincerely apologetic about it.We value your feedback and appreciate your patience. We request you share your contact details at customersupport@geapl.in , so that our team can connect with you and understand the shortfall.

Misbehaviour at Gariahat Great Eastern store by their staff. They are abusive and goons. @GreatEasternRet @PulkitBaidya @aajtak @ZeeBanglaTv @timesofindia @TimesNow

@golok_debnath @Khoslaindia @LGUS We are deeply sorry for the recent experience you had with our staff. We strive to provide excellent service, and we regret that we fell short. Please share your contact details at customersupport@geapl.in so our team can reach out and take corrective action as soon as possible.

@pawansi51722769 @PanasonicIndia @letsblinkit @ZeptoNow @Swiggy @Flipkart We are deeply sorry for the recent experience you had with our staff. We strive to provide excellent service, and we regret that we fell short. Please share your contact details at customersupport@geapl.in so our team can reach out and take corrective action as soon as possible.

@PanasonicIndia @GreatEasternRet @letsblinkit @ZeptoNow @Swiggy @Flipkart I will never suggest to my any friends or relatives to buy anything from @PanasonicIndia especially from the @GreatEasternRet store where no senses regarding customer service where customer is ready to give support and help to delivery staff very arrogant staff.

@PanasonicIndia think about customer service, I have purchased AC for 1st time from @GreatEasternRet vaishali nagar. AC delivered after 3 days i am very thankful for this kind delivery service in this summer days I am living on 2nd floor in a apartment but delivery man denied.

@mr_fountainhead @PanasonicIndia Our apologies for the unfortunate experience. We want to learn from this situation and make sure it doesn’t happen again. Please share your contact details and invoice at customersupport@geapl.in our team can reach out and take corrective action as soon as possible. Thank you!

Purchased a @PanasonicIndia AC from @GreatEasternRet less than 2 weeks ago. The unit has failed twice. It isn't cooling (initially fixed a gas leak but stopped working after 5 days again). Forcing me to live in extreme heat in Gurgaon

@SaiDebabrat Our apologies for the unfortunate experience. We want to learn from this situation and make sure it doesn’t happen again. Please share your contact details and invoice at customersupport@geapl.in our team can reach out and take corrective action as soon as possible. Thank you!

Visited Great Eastern Store, Jajpur Road (Odisha) today to buy an AC, but had a disappointing experience. No staff was available to assist or explain the products. As a customer, I expect better service and support. Hope this improves soon. @GreatEasternRet

@SoumendraDey5 @MyLloydIndia @MyLloydCare360 We truly apologise for falling short of your expectations. Please be assured that action will be taken internally so that such an incident is never repeated. Please share your contact details on customersupport@geapl.in so that our team can seek a resolution quickly.

19/4/26 I bought an @MyLloydIndia @MyLloydCare360 from @GreatEasternRet Garia now after the technicians arrived the machine is found broken. Now they are saying it willtake 7days to replace the broken park. Why shall I suffer for so many days in this heat without replacement

@vikasagarw53796 We truly apologise for falling short of your expectations. Please be assured that action will be taken internally so that such an incident is never repeated. Please share your contact details on customersupport@geapl.in so that our team can seek a resolution quickly.

@GreatEasternRet Bought an LG TV from Great Eastern Retail and received a defective piece. Even after repeated complaints, no proper resolution yet. Very disappointing service. Need immediate replacement and support. #LG #GreatEastern #DefectiveTV #PoorService

@saba_rashid_ @nch1915 @jagograhakjago @SamsungIndia @SamsungSupport @KolkataPolice Please be assured that we are still in active discussions with their team to find a favorable resolution for you. We are prioritizing your case and will share further updates as soon as we receive a definitive response from them. Thank you for your patience and cooperation

@nch1915 @jagograhakjago @SamsungIndia @SamsungSupport @KolkataPolice Dealer Great Eastern Retail Pvt. Ltd -B.B.D. Bagh,Samsung Double Door Refrigerator,Purchase Date: 19 Mar,26.Paid in full. The engineer checked and confirmed the defective product. Not replacing the product

@saba_rashid_ @nch1915 @jagograhakjago @SamsungIndia @SamsungSupport @KolkataPolice Dear Ma'am, We have been in continuous communication with the Samsung technical team and following their assessment, they have stated that the machine is functioning within their technical specifications and have therefore declined a request for a replacement at this time. ****

@saba_rashid_ @nch1915 @jagograhakjago @SamsungIndia @SamsungSupport @KolkataPolice We truly apologise for falling short of your expectations. Please be assured that action will be taken internally so that such an incident is never repeated. Please share your contact details on customersupport@geapl.in so that our team can seek a resolution quickly.

@nch1915 @jagograhakjago @SamsungIndia @SamsungSupport @KolkataPolice Within only 10 days of purchase, the brand new unit showed major defect and I have been complaining since to both @GreatEasternRet and @SamsungIndia , I fulfill the obligation of a customer by paying in full and being mentally harrassed, still the product showing water sweat

@ShoaibKalam99 @myvoltas Hello Sir, Our apologies for the unfortunate experience. You have purchased it from Great Eastern Trading Co. and we are Great Eastern Retail. We are two different companies. Thanks & Regards! Customer Care Team Great Eastern Retail Private Ltd.

I personally visited the Great Eastern showroom 3 times in just one week. Each time,I was given empty promises that a service request was being booked, but no action was taken Warning to all: Avoid buying Voltas products and do not shop at @GreatEasternRet. @myvoltas

@ManavBansa98632 @IndiaHaier Our apologies for the unfortunate experience. We want to learn from this situation and make sure it doesn’t happen again. Please share your contact details and invoice at customersupport@geapl.in our team can reach out and take corrective action as soon as possible. Thank you!

I purchased a Haier TV which is still under 2-year warranty, and within just 1.5 years it has developed dark spots on the screen. Your technician is calling it a “dust issue” and asking me to pay ₹7,000–₹8,000 for repair. @IndiaHaier @GreatEasternRet

@ShoaibKalam99 @myvoltas @jagograhakjago Hello Sir, Our apologies for the unfortunate experience. You have purchased it from Great Eastern Trading Co. and we are Great Eastern Retail. We are two different companies. Thanks & Regards! Customer Care Team Great Eastern Retail Private Ltd.

Extremely disappointed with @myvoltas & @GreatEasternRet My AC is under warranty but dead for 2 months. Visited the showroom 3 times in 1 week—only empty promises, no service! Pathetic after-sales. Don't buy Voltas or shop at Great Eastern! ❌ ​@jagograhakjago @VoltasSupport

@Subhadeep06 Hello Sir, Our apologies for the unfortunate experience. You have purchased it from Great Eastern Trading Co. and we are Great Eastern Retail. We are two different companies. Thanks & Regards! Customer Care Team Great Eastern Retail Private Ltd.

@GreatEasternRet, kindly look into this or else I will complain in the consumer forum. I want a full replacement or full refund. Because a new TV doesn't lag now and then.

@GreatEasternRet Recently, I have purchased a product from one of your outlets, Serampore, Hooghly. The sale person is now denying something that was communicated before. Recived a Faulty TV Haier Model and now he is denying the fact the we have said something like this.

@ManashKuma53809 Hello Sir, Our apologies for the unfortunate experience. You have purchased it from Great Eastern Trading Co. and we are Great Eastern Retail. We are two different companies. Thanks & Regards! Customer Care Team Great Eastern Retail Private Ltd.