Anna Hodgson

@SeatfrogHelp no LNER trains showing for auction from 1 April onwards? The auction is usually up by now given I’m travelling on Wednesday? Nothing showing for LNER in April but GWR is showing?

@LNER @AliClaDa Same here - no LNER trains showing from 1 April onwards?

@AliClaDa Good morning Ali, we usually open it up on Seatfrog less than a week before travel. If you look first thing tomorrow, our trains should be on there. ^Nicholas

@LNER hello! Are you not working with seatfrog now? Looking at Kings cross to York on 1 April but no LNER trains showing. Thanks!

@British_Airways my Tier points and Avios are not showing from my flight on Saturday- these ensured i kept my silver until March 2026 but you have done the re-set and not included them?

@Everymancinema I have done that - no reply - the showing is at 7.15pm…really really poor

@Hodgy83 Hi there. Sorry you’re having trouble reaching us over the phone. Please try getting in touch over email at talk@everymangroup.com and one of our team will look into this right away.

@Everymancinema - no one answers the phone - you listen to ocean colour scene for a few minutes and then the line goes dead? I need to change my tickets and I can’t speak to anyone??

£60 one I then went and got from @waitrose

@pinesandneedles this was the 7ft “premium” tree that cost me over £100 including delivery…looks like it’s been attacked by a shark but you still haven’t sent me a refund

@eventbrite think you have been hacked - 2 very odd Taylor Swift concerts have appeared on your page on 27 November - one in the UK and one in the Philippines both quoting prices in US dollar - looks like some unscrupulous type trying to take advantage of fans @taylorswift13

@RIASInsurance my 98 yr old grandad made a small (sub £10K) claim on his home insurance this yr and has now received a letter saying you won’t renew his home insurance….why?!?! I now can’t get through to speak to anyone…appalling treatment of a 98 yr old loyal customer…

@TravDr Brilliant - thanks!

@Hodgy83 US Department of State confirmed date is 12/1/2021

@TravDr I am not sure u are right on the Cuba qu. It is really unclear, FCO, London US Embassy and French US Embassy all say different. Suggestion seems to be it is relevant to anyone who travelled to Cuba post 12/1/21 not the last 11 years - can you ask the FCO/US to confirm?

@SimonCalder you may also want to consider and revisit your note in The Independent

French US Embassy website

@B0B0_K92 @Wimbledon Looks like we have some more tennis on Centre tomorrow!! Thanks @Wimbledon 😁

@B0B0_K92 @Wimbledon I don’t want a refund - I’m still going - it will still be brilliant ….I’m just disappointed!

@Wimbledon 10 years+ in the ballot and I finally got tickets…mens semi finals 🤩- then have to wait 2.5 years to use them and then lose half of what I’ve paid for - not about the £ as that was my choice but to not get any offer of ticket options next year is unfair

@British_Airways @British_Airways but my claim is exactly the same as my friends and they were paid weeks ago? You still haven’t explained how the queue works - mine should have been individually considered before theirs?

@Hodgy83 Hi there. Each case is reviewed individually. Therefore, I am unable to offer a time-frame. Please be assured one of the team will get back to you as soon as they can. Daisy

@British_Airways waiting for response on 1st compensation claim (you made an offer) for 6 months+. 2nd claim- my friends on the same flight have already received their compensation and I’m still waiting for an offer, best part, I’m the only 1 with BA status! Infuriated 😡

I did this 24 hours ago and I just get a chatbot saying you are very busy @British_Airways and you will try to connect me - I’ve been waiting 24 hours- this isn’t good enough, it shouldn’t be this hard to get in contact - disgruntled loyal customer.