Jonathan Brake

Time to drop @ATT not on contract and now seems @TMobile is much stronger in our area while @ATT has become weaker. And for that privilege they put up their prices with zero notification. #CustomerComplaint #CustomerService

@Melair Extra runways. More flights. Based on this mornings efforts you can’t handle what you have already. Stop expanding and fix then expand this airport is so far behind any other world airport. Sydney is WAY better.

IT’S OFFICIAL: British Airways is coming to Melbourne! Daily flights between Melbourne and London Heathrow will take off from 11 January 2027. The new service will operate on a Boeing 787-9 Dreamliner via Kuala Lumpur, connecting Australian travellers to the UK and beyond with seamless access to 200+ destinations across nearly 80 countries. For more information, visit: melbourneairport.com.au/corporate/the-… #melbourneairport #aviationnews #britishairways #london

@VirginAustralia Zero service on the flight. Pay for wifi. And now issues with connections. This used to be a decent airline. Had zero issues with @Qantas on the outbound flights. And some service like food and drink and free wifi. Will give @VirginAustralia a breather for now. Staff are pleasant

@JonathanBrake Good day, Jonathan. Thank you for sharing your experience. We’re sorry to hear this and sincerely apologise. Could you please send us a private message with your booking reference so we can look into this further? ^LM

Hoping @VirginAustralia onboard experience is a little better than their checkin which is the worst I have ever experienced. Over 45 minute wait at Denpasar. Just terrible.

First time flying international from @Melbourne @Melair what a piece of crap airport. Must have been built before business travellers and perhaps electricity. No power points, useless out of the way work spaces and absolutely filthy. @SydneyAirport kicks its butt. Will avoid.

@priceline trying to book flights is like pulling teeth - heading to another site you just cant seem to work. Horrible experience

@beehiv newsletters sent out on your system don’t let you unsubscribe then say your site is unsafe. #spam #phishing #malware

@canva what gives - the download for Mac on your own site arrives corrupted and cant be installed. #GraphicOnline #CustomerExperience #Software #fail

@canva your latest update download to Mac is really complicated to do. #CustomerService

@OptimumHelp @optimum Have tried but yeah no customer service - typical of @optimum

@JonathanBrake @optimum Good Afternoon! If you need any assistance, please reach out to us in a DM and include your home address. Thank you! ^ Monica

@optimum lets just add random crap to your bill and not tell you - maybe you wont notice and we make more money. That is called theft! #CustomerService #internetprovider #badbusiness #CustomerExperience

@optimum if you have a choice give them a wide berth they have raised my bill each month now for 3 months with zero explanation.

There is no way anyone would actually choose to have @optimum as a cable provider. Seriously the most unreliable service. Down yet again. #internetoutage #CustomerService #homeinternet

Remembering a time when @Apple @AppleSupport used to be good... man what a slow, platitude filled (likely AI bot) painful experience this has all become #CustomerService #CustomerExperience

@galaxyai__ is flipping horrible when it comes to customer service. Charged but no access. I'd be careful of this mob. #CustomerExperience #CustomerServiceFail #AIfails

If I can confidently say do not choose @optimum if you have any other options in your area their customer service is schizophrenic. Worst service - changing billing without asking - service constantly slower than advertised - just dont do it. #CustomerComplaint #Customerfail

@TMobileHelp I have already talked to the tech team and they just said keep trying until it works - so they dont have faith in the system at all - I want to see if TM works in my area but I am not taking a guess when you havent for the last 9 years

@JonathanBrake Hi, Jonathan. That isn't the experience we want our customers to have and we will find you a solution and get this turned around. Please send us a DM with what you get on the app so we can help. ^KenStone

Well trying the @TMobile trial thing and the only way to do it is through an app that doesn’t work. Good deal you don’t want new customers. #CustomerComplaint -#CustomerExperience

@TMobileHelp So I was told by your agents this app just randomly doesnt work for a lot of people - your own team has no faith in it

@JonathanBrake Let's make sure your T-Life app is working so you can give our network a good Test Drive. Please meet us in DM so we can grab some details on any errors you're running into. We'll get a quick solution in place. ^JamieEnglish

Obviously @ATT really doesn’t want my business. The chat line takes forever answers are confusing and the agent just disconnected the chat even though I was responding. #CustomerExperience