Natalie Ryan

@SW_Help Hi, our train has been stuck at witley for over 30 mins, when will be on the move to Portsmouth please?

@PUPompey @nationalrailenq Trains are leaving Waterloo now

⚠️NEW - Major disruption to / from London Waterloo expected until 21:00 The emergency services are dealing with an incident between #LondonWaterloo and Clapham Junction. Whilst they do their work, all lines are closed. Trains running to / from London Waterloo may be cancelled, delayed by up to 60 minutes or revised. nationalrail.co.uk/service-disrup…

@InPostUK Inpost you are a disappointment. I sent my parcel last Monday and it’s still not left the locker I put it in since then even though your advisors said it would be fixed today. I’ve recollected my item because no point it just being sat there. Need to find another postage company

Service Update Some parcels are taking a little longer than usual, link to find out more here - inpost.co.uk/service-update - We are very sorry for these unexpected delays and understand your disappointment, please be assured we will resolve this.

@Ellis82Ben @InPostUK Completely agree!

@InPostUK Shouldn't have said you'd have this rectified by Wednesday 25th because now we're all still waiting for our parcels. Tut tut.

@THORPEPARK waited an hour in the rain for Hyperia and it’s still not open. No staff knows what’s happening either. Poor service! #thorpepark #dobetter #poorservice #

@dolmio_uk you’re making people wait 35 mins in a queue to hand out your supposedly free boxes at Waterloo Station? Very poor and caused more chaos than it helped feed. #dontfeedanyonedolmio #wasteoftime #dinnerwithoutdolmio

@modemaj10 @WestEndLIVE Just seems very unfair! Might as well have opened all 3 queues at the same time!

@NatalieRRyan @WestEndLIVE Its the same every year this is why people dont need to get there at stupid hours in the morning

@SkyHelpTeam can’t call or text, and can’t receive calls, thought my phone was broken but oh no it’s Sky leaving everyone uncontactable. I was at a family members who had no access to internet therefore any emergencies I couldn’t be contacted! Ridiculous really considering costs

@thetrainline Thank you so much, I’ve popped my details in

@NatalieRRyan Hi Natalie, thanks for getting in touch. If you have a South Western ticket that is dated for travel today, you can use it tomorrow. If that is not suitable, If you could pop your details into here > bit.ly/3yFY72S I can refund that in full for you. ~Shona

@carolyn_1973 @SW_Help @thetrainline Yeah that’s why I only got suggested £7 :( it sucks. I might go through SWR then

@NatalieRRyan @SW_Help @thetrainline @NatalieRRyan I bought my ticket through Trainline also but applied via Delay Repay on the SWR website and got a full refund. Trainline wanted to deduct £10 as admin fee 😠

@thetrainline I didn’t get to my destination as all trains were cancelled on route and not before I left at 6am this morning and didn’t get home til 11.40am

@NatalieRRyan If you were able to travel with your existing tickets, you would be entitled to Delay Repay directly from the operator and you can find more information here > bit.ly/3FLBxXb. Thanks Craig

@SW_Help @thetrainline Thank you! Will see what they respond

@NatalieRRyan @thetrainline Hi Natalie, I am sorry to hear of the struggle you have had trying to refund your ticket. You are entitled to a full refund, even on advance fares due to the disruption today. I would recommend contacting @thetrainline to ask for a full refund. ^TW

@georgewent4th @SW_Help Oh no :( I was dumped at Surbiton too this morning and jumped on the first train which goes to Weymouth (I’ll find somewhere on route to get home) are you still stuck?

@SW_Help You dropped me off at Surbiton but have provided no way to get back Surely you can get a train up to Clapham Now you have just cancelled the 2 trains to Basingstoke 🤬🤬🤬🤬

@nationalrailenq @south_railway @SW_Help Thank you! Eurostar are doing their best but a suspicious package has to be dealt with properly so they said it will take 30 minutes plus before we can leave

@NatalieRRyan @south_railway Hi Natalie, I'll loop in @SW_Help so they can check this for you ☺️

@nationalrailenq @south_railway we are on a Eurostar from France but a suspicious package has been found so can’t leave. Our train tickets are booked is there anyway to amend this as not our fault the Eurostar cannot leave

@Kathbum we've come to watch your show in Portsmouth with a possible distant relative of yours 😂 @NatalieRRyan

@BenfieldTim @SkyHelpTeam Same! And Sky customer service has said it’s resolved! What a joke!

@SkyHelpTeam Internet down again in Portsmouth! Thought you’d fixed this yesterday!!!?

Good morning 😀 We're here until 9pm to support with your questions

@SkyHelpTeam Wow… really? The internet has been down for over 12 hours and you put this? Condescending much?

Goodnight everyone & sweet dreams 💤 😴 We'll be back tomorrow at 08:30am to help out. For support while we're away you can check out our online help articles here 👇 sky.com/help/home

@Paddleboarder82 Exactly my thinking...