Payzone UK

@dinah_h Hi, I'm sorry to hear this. Would you please be able to send us a DM?

@Payzone_UK the machines for topping up gas and electric aren’t working I’m told none of them have worked for two weeks.How are we supposed to top up?

@Richbowls12 Hi Richard, could you please DM us with more information - Tom x.com/messages/compo…

@Payzone_UK why list a shop that doesn't cover the needs of a 'Super agent'

@Lost_In_Films_ Please re-send to the email address above and we'll see what we can do to get this raised for you. - Tom

@Payzone_UK Post Office machine hasn't been working for over a month & staff have no idea when it will work. My mother is on vulnerable registry only few weeks left of E&G, British Gas been no help at all. X says I can't dm as you don't follow me.

@Lost_In_Films_ Sorry to hear this. Could you please provide the details by email to social@postoffice.co.uk quoting ref #Lost_In_Films_ confirming your contact details? - Tom

While customers are out enjoying a summer treat at your store, remind them they can top up their gas, electricity and broadband at your Payzone store. Convenient & all in one place!

@amykins18 Hi Amy, thanks for your message, we have 3 shops in your town that will still be using Payzone Tesco Express, Unit 4 Gentle Way, Broadlands, CF31 5EJ; Mother Way Stores, 78 Ewenny Road, CF31 3LE and Bridgend Superstore, 9 Treharne Drive, Pen-Y-Fai, CF31 4NT. Thanks James

@Payzone_UK @BritishGasHelp News is that my local P.O is closing . The other shop with payzone is almost a good half hr walk , not good especially in winter when need gas most . Whsmith closing so probs not going there. Will any shop in cf31 town area be taking on payzone?

@beebhoy7 Hi stewart, sorry to read of the issues of topping up, have you managed to top up, or are you still having issues. James

@BritishGasHelp I’m unable to top up my gas as all the @Payzone_UK machines are not working in my area?

@DWidnall Hi David, I Believe an engineer is booked with a replacement machine for you today, hopefully that will resolve all the issues. James

@Payzone_UK Now entering my 4th day without card transactions...huge impact on a small business. Needs sorting...just not good enough.

@artgermani Hi Art, Thanks for your message. Its a post office at that post code. so will have a different machine to a Payzone. Its a called a Paystation which is on the Post office network which you can top up with British gas. James

@Payzone_UK the unit at 6-8 Martin Hardie Way, Tonbridge TN10 4AE doesn’t have a contract with you, and it’s been a long time. No one can top up @BritishGas there. You need to update your website.

@mco1986 Good morning Mike - I am so sorry to hear that the Payzone terminal has gone down in your local store. If you would like me to help find you another store please send me a message with your Post Code . Simon - Customer Care Team -Simon - Customer Care

What a load of bull!! @BritishGas @BritishGasHelp @Payzone_UK @PostOffice again I’m bloody stuck as I can’t top up my gas card because the Payzone Terminal has gone down! We never had these issues when you used @PayPoint @BritishGas and don’t patronise me with why not smart metre

@DJFerbzZ Please phone us on 01606 566 566 so we can help.

@Payzone_UK Again… I do not wish to disclose my location publicaly on X… data protection and all… 🤨🙄🙄🙄🙄🙄🙄

Soooo…. I have now been to 8 @Payzone_UK outlets and they are either not trained on how to do @BritishGas card replacements or simply flat out refusing to do them… despite being listed on the British Gas webpage and despite me having a blank card for them to code …. Disgusting

@DJFerbzZ Can you provide one of the shop post codes you have tried? Thanks James

@Payzone_UK You do not allow non-verified members to private message you. And I am sure you understand why customers might not want to share their sensitive private information publicly on X …

@brett_1995 So is it all sorted now Brett? Thanks James

@Payzone_UK Hi thank you for getting back to me the whole thing is a bit more complicated I didn’t get a receipt and no receipt was produced by the payzone terminal British Gas have been very helpful though so it’s ok.

@Payzone_UK who’s at fault if a shop took payment on a till and the top up didn’t go on the key on the payzone machine? British Gas say they can’t see the top up and are telling me to go back the shop, the shops saying it’s British Gas’s problem.

@amykins18 Many thanks for your message. If you can provide me with your Postcode - I will be able to advise you on any plans for your area. Kind regards Simon Customer Care Team -Simon - Customer Care

@Payzone_UK Hi , I've heard our local Post office dunraven place bridgend are closing at some point. The nearest payzone will be then a good 20 min walk for me. As the cash generator has done away with your machine also. Unless you're planning on expanding to other shops?? Thanks

@prakzpatel Good evening, we were made aware of an issue at 18:55. Our engineers were able to fix the issue and normal service resumed at 19:40. Please try the transaction again. Thanks Simon Payzone -Simon - Customer Care

@Payzone_UK your systems are currently down!

@davidmbell HI David, Thanks for your message. All Payzone machines can issue a tickets for National Express. Please either dm me your mothers post code and i can find her local shop or alternatively please use our store locator storelocator.payzone.co.uk James

@nationalexpress quick Q about buying a ticket at a @Payzone_UK outlet, do they have access to ticket availability? My 86 yr old mother in law wants to travel Darlington to Leeds but we’ve only just realised PayZone shops can sell coach tickets (nb she doesn’t have a smartphone)

@Raveenix Or if you would like to dm me your post code. Thanks James

@Payzone_UK what's the deal with all of your shops in burton-on-trent not having any British gas cards?! We've been trying for a few days but apparently they just don't exist?? Sort it out man. You've caused my partner (who has MS) a lot of stress and pain from trying to find one

@Raveenix Hi Lee, sorry to read your having issues locating a gas card, if you could provide the post code or the name of the area in Burton-on-Trent, i can hopefully get this resolved for you. Thanks