South Western Railway Moaner

Please remind us what our money goes on @SW_Help? #trains

@SW_Help No need for you to apologise. At least you bothered to turn up for work.

We are sorry for the challenges some customers experienced on our first services this morning. The late start up was due to yesterday’s RMT strike action and the Network Rail infrastructure not being operational until 0700.

Oh dear @SW_Help, you do seem to be struggling today. Short formations, overcrowding, services leaving early and rubbish customer service at #LondonWaterloo. Please get it right one day. Christ. You couldn’t sell a black cat to a witch 🐈‍⬛ @swtrains_watch #trains

@SW_Help @0753Waterloo You only deal with “concerns” when you can be bothered. If you don’t want to deal with something, you’re very quick to point fingers elsewhere.

@0753Waterloo As we at the Twitter team are not involved in the dispatch process, we cannot address your concerns fully and only provide info as we have been given/know from previous experience. Our Train Service teams and/or Guards functions will be able to provide the info you seek ^AJ

@SW_Help @christoframes Sounds like yet another feeble excuse to me 🤔

@christoframes Hi Chris, due to the delayed Arterio roll-out having an impact on fleet availability, we've reduced the length of some services. We've been careful to maintain the length of our busiest services & shorten less crowded trains, but apologise to anyone whose journey is 1/2

Not a train moan, but a moan about #cyclists. If you drive through #London (esp. during the AM/PM rush hour) do you find that cyclists think they rule the roads nearly causing dangerous collisions? Cutting you up, waiting at traffic lights 5 deep on a narrow cycle lane etc.

If you don’t like your job … LEAVE! Don’t cause other people to suffer! #TubeStrike @TfL

How can one celebrate bae Liz’s #Jubilee with just one train an hour?

@Sean30409601 @SW_Help No no. This is sufficient. If @SW_Help didn’t make up different excuses every 5 mins I wouldn’t have questioned it in the first place. Much love, Karen x

@SWR_Moaner @SW_Help Here you go Karen, they literally posted a photo of it on their Twitter. Unless the photoshopped it too? 😂😂😂

Do you have any evidence of “cattle on the line” at #Godalming this morning @SW_Help? Your excuses are getting worse.

Sound advice.

@krisdelta @SW_Help @swtrains_watch Quite often during the afternoon rush hour they’re at Guildford. Again, intimidating genuine passengers. Those who don’t have tickets just loiter on the platform until the RPOs disappear.

@SWR_Moaner @SW_Help @swtrains_watch I think it’s only Waterloo they bother staffing any longer 🙄

Revenue Protection are on fire again today. An innocent passenger asked to buy a ticket at WAT with her cash ready and was instantly made a criminal by the attitude of the RPO. Come on @SW_Help. The attitude of these RPOs need to stop! @swtrains_watch #trains

@EthanAfro @SW_Help Honestly? Yes, I have. £100 please 😃

@SWR_Moaner @SW_Help Are you ok? You've literally made an account to moan about a train company. Have you ever been in the control room of a TOC like SWR or even have a clue how the system is run? I bet you £100 you haven't

How do you rate @SW_Help?

@endevour80 @SW_Help @networkrail @swtrains_watch Aren’t you polite 😃

@SWR_Moaner @SW_Help @networkrail @swtrains_watch Yes another completely entitled twats take on life..

Answer this @SW_Help and @networkrail. What made you decide to do these works between #Guildford and #Petersfield during half term? No consideration for parents wanting to take their kids to London! @swtrains_watch #trains

@SW_Help @hughesswfb A nice copy and paste answer!

@hughesswfb Hi, from Monday 21 February, we will be introducing a timetable that will see train services return to pre-omicron levels. We are able to make this uplift following an improvement in staff availability, meaning we can increase service levels without compromising reliability. 1/2

@SW_Help when will you be issuing a new timetable. You are incapable of getting the 17:55 Wimbledon to Epsom on time to meet the 18:16 to Dorking. Do I get compensated as I’m paying thousands for a full service but you are not providing this.

@katiesaurus @SW_Help What did you expect? Nice to see @SW_Help continue to provide great customer service 🤔 this week has been an utter shambles. They couldn’t pour water out of a boot with the instructions on the heel if they tried.

@SW_Help After leaving FNC, less than a mile down the road, the coach was beeping. Eventually the driver told us it was a coolant issue. After 10 mins (and making a call) he decided it was safe to drive despite the alarm. Only just made the 10:47 Guildford to Waterloo!

@SWR_Moaner Good morning, I am sorry to hear of the issue with the bus this morning, I will speak to our replacement transport team for further information. Are you on the bus currently or is the bus broken down at Farncombe? ^ED

Oh dear @SW_Help. The 10:22 replacement bus from #Farncombe to #Guildford has broken down. Problems every day so far. This is NOT acceptable. No explanation from the driver or anything. Now we will miss the connecting service! @swtrains_watch #trains