Kris

@swtrains_watch @SW_Help @TransportCttee @Heidi_Labour @allpartyrail @TransportFocus @transportgovuk Very fair letter, I hope you get a comprehensive response. Incident management on the railway is appalling, in 20 years it’s got worse, not better.

Publicly-run @SW_Help must do better. 🕒 150m wait for taxi authorisation ❌ Communication failure on ticket acceptance 📉 "Pay & reclaim" fails many passengers We’ve written to SWR to demand a transparent post-incident review. Letter below. 👇 #Waterloo #Rail

@GrainJ77098 @TheGrimTweeter3 @fesshole Massive GDPR fail naming the people you’re rejecting

@TheGrimTweeter3 @fesshole He had the unfortunate coincidence of sharing a name with a movie character. The guy from 1986’s “Troll”, I believe.

There are so many candidates who meet the basic technical competence for our company that I ask them to list their favorite movies and reject ones I dislike, like Harry Potter. Company still gets new hires and I get coworkers I can get along with.

@fesshole Not the fess we need @adrianfh

I haven't been to the gym in months. My joints have stopped hurting and I've had so much more time to do meaningful things.

@fesshole You have literally cracked the code 👏

On Linux forums I, a woman, would get ignored and disrespected. These days I ask my question, then switch to a fake account to give a completely wrong answer, then switch back again to thank them and praise their Linux knowledge. The experts show up right away. Sorted.

@Tankslider MX5 with a fibreglass body?

@rafthemaster @SW_Help 2 car service?! What remains of SWR is in pieces @swtrains_watch

Poor service @SW_Help 2S97 WiFi refuses connection, ask guard “well it worked earlier - try sitting in the other coach”… why should I have to move, I see the network it just won’t connect. It’s also only a 2 car train. He’s just to lazy to even try rebooting it

@myunhingedtweet Thinking of you, it’s never easy doing the right thing

@NetworkRailWssx @SW_Help @TfL @SouthernRailUK * 8 of those 2000 train run on time

Happy Birthday to Clapham Junction station! Did you know that, before the station opened, the land was mainly used as market gardens. Over 2,000 trains, including @SW_Help, @TfL London Overground and @SouthernRailUK services, pass through the station each day

@katieAL @SW_Help They have a “Customer experience director” 😂😂😂 assume their job is to smear dirt all over the seats, insist that recorded messages are played non-stop and the guards repeat them in any silent moments. What a waste of money @swtrains_watch

Appalling service @SW_Help. Website has no lost property. Don't reply to email for a week (lost glasses). Then pt to anothr site rather than say "we spoke to the station & they did/ not find ur glasses". Ludicrous waste MD Andy Mellors Customer Experience Director Alan Penlington

@ashrussell212 @PizzaExpress Literally all the info needed in a single tweet and still asked to “fill in a form”, companies like @PizzaExpress would be better off having no social media presence above pretending to have any semblance of customer service. Wild

@PizzaExpress What’s there to investigate you booked a school trip for 30 4/5yr olds and when they arrived was told there was no booking even after the teacher showed confirmation and 30 parents had paid for !!

Terrible from @PizzaExpress Epping ! Book in 30kids from my child’s school for pizza making for them to turn up and be told they forgot about the booking and cannot do it ! 30 upset kids sitting in the restaurant with nothing to do and given a few pizzas to take away ! Disgusting

@SimonCarGuy A navy, without boats… ouch.

The effects of successive U.K. Government defence cuts laid bare on one small spreadsheet.

@swtrains_watch @CS_Hants @SW_Help @Heidi_Labour We have a transport secretary? Doing what? Eroding consumer protection to make it look like they’ve been successful? Imagine being unable to better 14 years of Conservative policy. Astonishing.

@krisdelta @CS_Hants @SW_Help @Heidi_Labour SWR is failing to reliably operate a timetable that is still less frequent than it was 6 years ago. Performance is down, fares are up despite the recent ‘freeze’, and the Transport Secretary is missing in action.

Hi @SW_Help Here we go with train formations again. How many coaches should the 0627 BSK-WAT be? Used to be 5, appears to be 4 today but journey check doesn’t list it in the Formations section. This train is packed already, 4 coaches is not enough!

@CS_Hants @SW_Help @swtrains_watch @Heidi_Labour Another one @swtrains_watch to add to my 30 min gap at rush hour from BKO thanks to a cancellation.

@SW_Help @swtrains_watch Thank you. Firstly, stock availability on what has become the Cinderella line of SWR appears to be a regular problem. Secondly, why is it not shown on journey check? @Heidi_Labour SWR keeps getting worse!

@myunhingedtweet Never too late 💪

Delayed by 90 minutes on a 36 min journey from a £33 ticket. That’ll be £3.67 “compensation” - not even enough to buy a coffee. @swtrains_watch @SW_Help

@PistonHeads £77k ? Sorry that is literal bananas @adrianfh

Swooned over this Liquid Yellow Clio V6 at our Sunday Service at the British Motor Museum? It's for sale... pistonheads.com/news/renault/v…

@DJBSass @rafthemaster @SW_Help @networkrail No thanks, that is SWR’s job, not mine.

@rafthemaster @SW_Help @krisdelta You can contact @networkrail as they are the ones who regulate train movements.

Are you F-ing serious @SW_Help my train is being delayed ON PURPOSE so a 15min late empty train can overtake us? Some of us have work to get to and don’t get paid for the time you delay us by!!! It’s unbelievable @swtrains_watch

@SW_Help The problem is, a passengers contract is with SWR, not a signaller, Network rail or anyone else - and the daily issues on your network, making my journey 280% longer are poorly communicated and managed, leaving 1000’s of people to unpick your operational issues themselves.

Hi Kris, you are misunderstanding the situation completely. A signaller is in control of the pathway of trains, if they choose to hold an SWR train for another TOC, it is their discretion as they are looking after the wider picture. If you want a more detailed explanation of this we can send over some further information. ^RC

@rafthemaster @SW_Help My favourite part is where @SW_Help aren’t responsible for how the trains run. Absolute joke of a “railway” @swtrains_watch

@SW_Help The really stupid thing is that train was literally miles behind us - it wasn’t even at Southampton Central, I’d understand if it was right up behind us - but we had to wait ages for it to catch us, absolutely unbelievable

@SW_Help @bayjee12 The omnishambles continues @adrianfh @swtrains_watch

@bayjee12 Hi, no this service was cancelled because of more trains than usual needing repairs at the same time. Apologies for any delay this has caused to your journey this morning. ^MCB