Happy To Assist Team

@alaladeland @alaladeland Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

Hi @TfL is it possible to ask for signs to get people to carry deodorant. Please it’s an epidemic in the morning! I’m begging!

@EvaBeliever @EvaBeliever Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@MayorofLondon @TfL since last strike #NorthernLine was never working as normal again. QUESTION- why Northern line trains ARE BLOWING HOT AIR? Its +30° inside on the train, someone just fainted, also train IS NOT MOVING! Thank you

The driver was so sweet saying have a wonderful evening @TfL despite the horrid sounds , tube going to Epping . Please let him know his announcement was considerate and kind

@5ive0 @5ive0 Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@TfL are there service problems on the SL9 again? Should have been two buses pull up in the time I’ve been waiting, no service notifications online, care to shed any light on the situation??

@RickyNoteKhan @RickyNoteKhan Hi we are  sorry to hear this - Please follow us back and send us a DM and we can then assist further, thanks

A Muslim sister was abused on @TfL yesterday on the northern line between 3/4pm told to go back to her country, vile language thrown not one person stood up to defend… that girl was my sister and she endured the most horrific abuse. That scum targeted women cause cowards do!

@CyberEllen1994 @CyberEllen1994 Hi we are  sorry to hear this - Please follow us back and send us a DM and we can then assist further, thanks

@SJRH03 @TfL @tfl lied to us that when they closed the ticket offices, that would release the staff for front-line, front-of-house duties. Not only are there now *fewer* FoH staff than before, the ones that are about are *utterly useless* as you note 🙄

4 consecutive people in front of me who barged through the barrier at Willesden Green underground. All of them doing it without a second thought. @TfL why should I continue to pay my fair if nobody else seems to care about paying? When will you finally act to stop it?

@CyberEllen1994 @CyberEllen1994 Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@ChristinaSVO @ChristinaSVO Hi we are  sorry to hear this - Please follow us back and send us a DM and we can then assist further, thanks

@TfL when you replace old bus-stops them with new ones, you should also replace the digital bus countdown that were also previously there. Phone theft in London is through the roof & you are putting your customers at further risk by having them check for bus times on their phone!

@ChristinaSVO @ChristinaSVO Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@dustingknuckles @dustingknuckles Hi we are  sorry to hear this - Please follow us back and send us a DM and we can then assist further, thanks

@TfL the scheduled G1 bus drove past at the scheduled time with “not in service” on. Why was this out of service with no advice on your website?

@dustingknuckles @dustingknuckles Hello there. We're sorry to hear that experience. Please DM us at your earliest convenience, and we'll make sure to assist you with the issue.

@mimi12398 @mimi12398 Hi we are  sorry to hear this - Please follow us back and send us a DM and we can then assist further, thanks

@TfL hi I have been charged for an ‘incomplete journey’ on my commute home tonight I tapped in and out so can I get this refunded please

@mimi12398 @mimi12398 Hello there. We're sorry to hear that experience. Please DM us at your earliest convenience, and we'll make sure to assist you with the issue.