Shaun

@VerizonSupport @VerizonSupport @Verizon @VerizonNews you had an actual customer reported for spam without helping them resolve their outage and credit issues! Y'all are the worst company in the world 🌍 I am moving to T-Mobile with all my lines! @TMobile @TMobileHelp @tmobilenews here I come!

@solMrMayor We would appreciate the chance to assist you and clarify any questions regarding your billing. Please send us a direct message at your convenience so we can help you. -Art twitter.com/messages/compo…

@VerizonSupport Please help me I been waiting for you to respond to my dms and you are completely ignoring me @VerizonNews @VerizonSupport @Verizon

@ItsAnthonyDuhh Let us help you fix this. We are so sorry that you are in SOS currently. Send us a DM and we can begin troubleshooting to resolve this! *Kameron

@Verizon why the fuck is my phone on SOS mode again ?!

@VerizonSupport @VerizonSupport why is so hard to get your assistance or attention? I been needing help but no e of you respond!

@smarie490 We are so sorry to hear that, we would love to help make this better! If you still need assistance we are here 24 hours a day, 7 days a week. Send us a DM and we can see what can be done to make the transition easier! *Kameron

@Verizon literally having the worst experience moving my service over from ATT to Verizon.

@VerizonSupport Why are you completely ignoring me altogether! Can someone please help me with my service and credit issues!@VerizonNews @VerizonSupport @Verizon

@YlKpanda The last thing we want is for you to feel unsafe in our store. Send us a DM; we're here to help make things right. -Cait

@VerizonSupport AWFUL customer service at 10814 Jefferson Blvd R, Culver City, CA 90230 By James the intake person. He approached me and asked what I was in for and he started berating me about the restocking fee before I even stated my situation. I felt unsafe and harassed.

@VerizonSupport I don't think you care about your customers you still have not helping me!

@SarahHassmer Having a dependable service is crucial, and we are here to assist you. Please send us a direct message so we can offer you support and explore a solution. -Art twitter.com/messages/compo…

Again? Really, @VerizonSupport? What is happening??

@VerizonSupport Can someone please help me I DM you and no response please help!

@Nadia14806286 Hello there @Nadia1480628, the experience you described is definitely not the experience we want our customers to have and as a new customer. We want you to get the help you need. Send us a DM ~Joe M twitter.com/messages/compo…

@Verizon I switched to Verizon 5g a month ago and it’s been a NIGHTMARE. I have called multiple times, stayed on the phone for an hour, and now just waited for someone in a chat for 2 hours and guess what no one came. Why did I switch to a company that won’t help

@VerizonSupport Can someone please help me with my issues @VerizonNews @VerizonSupport

@Rikunda We are available to help you with redeeming your credit. Please DM us if you need assistance. -Kristen twitter.com/messages/compo…

Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app. You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits. This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us. If you’re still having trouble connecting, please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network. We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon.

@VerizonSupport @nnnccceeee @VerizonSupport can someone help me with my issues please I DM you and no response!

@nnnccceeee Hello there @nnnccceeee, we want all of our valued customer to have their service running. Send us a dM and we'll gladly asssit. ~Joe M twitter.com/messages/compo…

Verizon having another outage rn is so nuts. I swear I’m switching as soon as I get back home

@VerizonSupport @nnnccceeee @VerizonNews @VerizonSupport not all customers you still keep not addressing my issues and skipping me!

@VerizonSupport @PhilipDiTeodoro @VerizonSupport I sent a private message and no response can someone please help me!

@PhilipDiTeodoro Yuck! Hi, Philip. I'm Sean with Fios. I can help you with the box if you need it. Feel free to send us a private message. ^SM twitter.com/messages/compo…

@Verizon my cable box 📦 is not working.

@VerizonSupport @dinelouis1 @Verizon @VerizonNews @VerizonSupport you have someone from the UK impersonating you @Verizon_supp01 can you have someone look at this also I am dropping calls and such!

@dinelouis1 Verizon will never reach out to you for personal information. If you require assistance, please send us a DM. -Kristen twitter.com/messages/compo…

@Verizon @FCC #verizon I was asked to provide my information including a Lemfi app to receive compensation for the interruption of services by Verizon. Is this legit?

@VerizonSupport @Lissi3_ @VerizonSupport I am also dropping calls and in sos mode on all my lines and no credit!

@Lissi3_ Let's get your calls working! Send us a DM; we're here to help. -Cait

What’s going on #verizon I keep dropping calls and SOS

@Verizon @VerizonNews @VerizonSupport can you help me I am having sos issues and haven't received the credit as well can someone please help me also you have @Verizon_supp01 from the UK impersonating you! Please help 🙏

@VerizonSupport @J_Ferda11 @Verizon_supp01 @Verizon @VerizonNews @VerizonSupport you have someone from the UK impersonating you! And I need help!

@J_Ferda11 Hello, sorry to hear you're running into an issue with seeing SOS! Send us a DM for assistance. -Lauren

My calls randomly dropped and mobile service reads as SOS. #verizon outage??

@VerizonSupport @RickGranzow @Verizon @Verizon_supp01 @VerizonSupport you have someone from the UK impersonating you! And I need help!

@RickGranzow We want to make sure you're getting connected! Send us a DM so we can help -Cait

@VerizonSupport @ATall04 @VerizonSupport @Verizon_supp01 @VerizonNews you have someone from the UK impersonating you and I need help!

@ATall04 We want to make sure your services are working as intended and are here for support. Please send us a DM to get started. -Christy twitter.com/messages/compo…

Is it started again #aVerizonOutage @Verizon @CNN @downdetector @FoxNews @DownDetectorUS

@VerizonSupport @Juantwo_3 @VerizonNews @VerizonSupport I been dm you

@Juantwo_3 We want to make sure you get the help you need! Send us a DM for assistance. -Lauren

@Verizon been on hold almost 90min and you made the choice to replace all your chat support with AI which just directs me to call customer support. Worst experience I’ve had

@VerizonSupport @CarlisFrancis @VerizonSupport why are you not listening to me?

@CarlisFrancis Hey there, we're here to listen! Send us a DM for assistance. -Lauren

@Verizon would like to file a complaint with you all and how would I be able to do that?

@Verizon_supp01 @iska333rose @Verizon_supp01 who are you?

@Verizon_supp01 Who are you?