BS2024

@Intuit, after the @propublica expose on how you mistreated the American taxpayer, I'm sitting on a *☎️* hold to cancel an @QuickBooks service I found lacking. Lotta cust respect. Sev v gd tech ppl I respect have left lately, @sasan_goodarzi. 🧐 Min 20. #innovation

@SouthwestAir SECOND flight canceled in one week. Good work, guys. You've completely mangled another day of work for me.

@Experian_US, I accidentally circumvented your two-factor auth. Fooled you without intent. And it terrifies me as a consumer. Thx for the upsell btw. Who works for you that has ethics? Normal folks don’t understand what you do, but it’s scary how you violate our rights. #zeroday

@SouthwestAir Your software failed, and you can't even bring up the log. And the punishment is exceptionally punitive. I don't know what's going on over there, but this isn't the Southwest I'm familiar with.

@bnselby We're sorry for your disappointment, Brad. It saddens me that we are not able to reinstate your ticket as I know this is a difficult predicament to be in. I'm sorry this has caused you to think twice about flying w/us, and it's my hope that you'll come to reconsider. -Jennifer

@SouthwestAir, what's up with yanking my ticket for a "no show" after I changed my flight? Your app blew it & your conf emails show up at arbitrarily intervals, so I had no idea. Now I'm stuck. And a CSR can't look up my weblog? Nonsense. #transfarency #funbus #sameastherest

Waiting in the green room getting ready to go on @foxandfriends. Great to have the family here! #VA10

Congratulations to @GDouglasJones, Alabama’s newest Senator! Your win represents a huge step toward progress for Alabama, and the entire USA! foxnews.com/politics/2017/… nytimes.com/elections/resu… #DougJonesForSenate

@Equifax could not verify my account. Their CSR picked up and informed me that their systems were down and I should call back tmr. I can't believe no exec will be prosecuted. Richard Smith blaming his employees is weak tea. I feel bad for the decent, non-rich ppl working there.

Meanwhile, in New York City.

@PeteJamison, it is a travesty. One that I'm bummed not to benefit from.

Had a great time discussing "How Point of Sale Financing is being Transformed" yesterday @LendIt Conference. Next stop: @CardForum2016!

i’m looking for venture capital for my new startup. it’s like uber but for swords.

hey, @goldenvoice, did you just charge me 38% of the face value of @FRabbits tix? that's pretty rough, guys. do you even play instruments?

@Kazanjy @trengriffin @Affirm I still lament the disappearance of that thing. It was a golden era.

@Chase, when I'm late on a card payment, then pay it that day, I can't set up autopay until the next day. Gee, I may forget about it. Smart!

@Chase, what % of your card profits are from late fees? Free money! I bet it's shockingly high. Traditional banking is so broken.

Thanks @Chase for the alert that my CC payment is due. FOUR DAYS LATER. You guys are great, as always. I wish you the very best.

Looking forward to discussing the future of internet finance today at Continuum SF | Credit Conference credit-conference.org/Agenda.html

@united my change agent can't rectify anything. i now have to go talk with a customer care manager *after* my flight. more time wasted.

@united agent #6 for the day, btw. she was going to xfer me back to the website desk, but i don't trust them.