Customer Relation Team

@wordsofdeepak Now you can easily DM us with an information about your issue

@IndiGo6E waiting for ur response

@makemytrip @IndiGo6E hello. I made tickts of my father and mother and their is medical emergency. I ned to cancel tkts. Its delhi deoghar indigo. Where to email all proofs for refund. Plz reply asap

@wordsofdeepak If you’re unable to DM us, we kindly request that you follow us first to enable the messaging feature. Looking forward to assisting you! 2/2

@chandrikawins If you’re unable to DM us, we kindly request that you follow us first to enable the messaging feature. Looking forward to assisting you! 2/2

@IndiGo6E No manager has called me and you message me that the issue is closed. Very disingenuous. I am disappointed. Give me a link to raise a formal complaint.

@IndiGo6E I PAID for extra legroom seats for a 10-year-old and an adult on a round trip UAE–Hyderabad. Outbound was fine (Row 1), but return flight downgraded to regular seats. Why charge extra if you can’t deliver what was booked? Stop cheating customers. Never flying Indigo.

@Aditya28061 If you’re unable to DM us, we kindly request that you follow us first to enable the messaging feature. Looking forward to assisting you! 2/2

@IndiGo6E Hi I have lost /not received my luggage yet flight number 6E6188 from del to blr.

Travel Advisory Due to a temporary baggage belt issue at Delhi Airport, Terminal T1, customers may experience slightly longer wait times at check-in and baggage collection. Our teams are on-site, working swiftly with airport partners to resolve the situation and assist customers throughout the process. We appreciate your patience and understanding as we work to restore a seamless and hassle-free travel experience.

@Sudha09972994 Hi! Thank you for reaching out. To assist you better with your concern, could you please send us a direct message with a description of the issue so that we can support you as soon as possible?

@IndiGo6E please look into the matter. It’s not at all appreciable for an airlines like that. It’s been 24 hours and no baggage

@RohsikIvar Yes

@AAI_Official @IndiGo6E @MoCA_GoI @RamMNK @mohol_murlidhar @vipinkumarIAS @MIB_India @PIB_India @Pib_MoCA @mygovindia Can we get the @IndiGo6E from visakhapatnam airport? We don't like @flyscoot

Taking off to New Horizons! Mark your calendars for November 15th as @Indigo6E Airlines is set to launch its direct flight service between Vijayawada and Singapore. This exciting new international connection highlights #AAI’s unwavering commitment to enhancing #India’s air connectivity and shaping a vibrant and dynamic aviation landscape. #ConnectingNationsUnitingCultures

@harry8tweet You will be able to receive a message from us and you can share your experience too

@customer_te_ What happened after following back????

Hello @IndiGo6E Please can someone tell us if Delhi Istanbul flight 6E11 is on schedule or not? It’s highly irresponsible to not get any clear information. Call centre numbers are diverted so that no one can call.

@harry8tweet Kindly follow back for prompt assistance

@IndiGo6E No one has contacted yet

@soundandsage246 Kindly accept our follow request and submit your complain to us via DM for assistance

@sanjayvirmani70 Hi? Thank you for reaching out. To assist you better with your concern, could you kindly follow back and respond to your message

@IndiGo6E Our baggage has not been delivered for last 3 days. Unable to contact call centre and even @Qantas is not taking any responsibility. Baggage tag numbers QF944631 and QF944664

@ankitnangia1 Kindly follow back the request sent and respond to our DM message

@vignesh785 Kindly follow back to allow us dig into the matter raised

I have been trying to chat with customer care of @IndiGo6E for past 1 hr from 9:00 PM regarding refund details I’m eligible after cancellation as per DGCA within 24 hours they have to provide a full refund. After receiving all my information the agents just disappear,pathetic!

@john_bu0y Proceed by following back and respond to our message

@theflopmemer Kindly follow us back to be assisted.

@IndiGo6E I’ve been a loyal IndiGo flyer for years, but I’m disappointed right now. I’ve called customer care to get my boarding station changed Or atleast a complete refund…explained everything clearly, and still no real help. Can someone senior please look into this today?

@hvnathany Apologies for the frustration caused to you. Kindly follow back for quick assistance

@IndiGo6E No response for almost three weeks now! JAI6E12611/24SEP25/0607GMT Stroller broken and false promises made without any action @jagograhakjago need some intervention @DGCAIndia

@mayanka357 Kindly follow back and share your details via DM for assistance

@IndiGo6E Hi Team, following up in DM since so long. Kindly help me to book the tickets with vouchers.

@Saurabhsha2297 Kindly follow beck to be assisted with your raised complain

Even after sharing all details , no update from indigo @IndiGo6E pathetic customer service and I shall be being the safety threat you and your team had caused just for few extra earnings in the name of XL SEATS .

@IndiGo6E Today was traveling from Indore to delhi along with my wife and my daughter. We have booked the Excel seats (emergency exit) after paying extra amount during the booking, but to our surprise during our flight boarding, we were told by the crew that my daughter aged 13 cannot sit on the emergency exit seat And she was shifted to another seat for taking off and landing, which means more than 50% of the flying time. If this is a rule by the aviation, then why indigo is booking tickets for a person under 15 years of age for excel seats ( emergency exit) is just a money making scheme. Very bad customer service . @IndiGo6E @AAI_Official

@vjay_rtm Hello,your message has raised concern to us and we would like to know more about the issue. Kindly follow back and respond to us

@Sudhans09983584 @IndiGo6E @IndiGo6E loots money like this. Poor customer service too with rude staffs. Their crew members think they r Hollywood heroines. But they r just show off. One of the shit airlines in India. Avoid Indigo for what they r. Dont fall for their fancy ads.

Today while I was boarding a flight from Mumbai to Hyderabad 6E5246 the person at the boarding gate was adamant to not allow my cabin bag which is 7.1KG. Before me everyone was allowed without checking the weight.I will not prefer Indigo having an option. @IndiGo6E

@himanshuy_ Hi! Thank you for reaching out. To assist you better with your concern, could you please send us a direct message with a description of the issue so that we can support you as soon as possible

@IndiGo6E what is your US customer care number? Waiting for a representative to join the chat from the last 30 mins.

@nehasinghjazz For help with your refund kindly follow us back and respond to our DM message

What is this nonsense. I was assured full refund and it has been 12 days since. Do not harass your customers. @MoCA_GoI Kindly help with this absolute money grabbing and harassment from @IndiGo6E

@IndiGo6E @makemytrip I had booked a ticket and thr flight got cancelled. I had to pay extra taxi fare to reach my destination and I was told by indigo staff that we will immediately refund the amount. I raised a request to indigo and MMT. It is Indigo that is delaying