Dan Pipe

@TheAA_ukhelp But you’re a scammer…..

@TheAA_UK Ok thanks

@danjtpipe Hey, please call the team on 03330046046 and they will be able to help you.

@TheAA_UK I have an issue with my vehicle but I don’t necessarily need to use it, but I imagine you’ll say it needs recovering to a garage. How do I go about this as in the past the garage can’t take it for a week and you have no option to arrange to move it at a later date?

@SouthernWater Thanks will do

@danjtpipe Good morning, Dan. We're really sorry to learn about that. Could you please DM us your full name, customer reference number or first line of address along with postcode and registered email address? We will get this checked for you.

@SouthernWater please stop sending me requests for payment. Just use the direct debit I setup. It’s not my fault you close my account every year like clockwork despite me asking you not to.

@Screwfix It is now. It wouldn’t let me find a store on any devices for an hour or so. All good this am.

@danjtpipe Hey Dan, not that we are aware of! If this isn't back up and running for you yet, pop us a DM with your account details and we'll see if we can get you back online 😁📲 - Meadow

@Screwfix is your app/website a bit broken tonight?

Hey @elonmusk can you please fix the Internet. Thanks

@iD_Mobile_UK is there anything I can do about poor signal in three particular areas when driving? It’s so bad that I’m tempted to change network.

@AmazonHelp Whoever drives LC21 YDB really should have it looked at, sounds pretty unsafe!

@SFR SFR et Orange, mais la personne à qui j'ai parlé m'a dit que j'étais chez Orange. Comment puis-je être chez deux fournisseurs ?

@danjtpipe Bonjour, vous recevez des prélèvements de la part de SFR ? Romain de SFR

@SFR Chaque mois, nous payons 35,82 euros et je me demande à quoi cela sert. Pour autant que je sache, nous sommes clients d'Orange. Nous n'avons qu'une seule ligne.

@SFR Oui

@iD_Mobile_UK Rapid reply Tom. Do you think it’s the big four keeping a bit of control over the virtual networks? You might not be allowed to answer that, but I presume the tech is there. Thanks anyway.

@danjtpipe Hi Dan, we don't have anything to announce at this time, sorry. - Tom

@iD_Mobile_UK Hey. Is there anything in the pipeline for Apple watch support? Contemplating buying one but quite happy with ID so if not I won’t bother

@StMattsSch Oompa-Loompa definitely takes 1st on the podium!

Children and staff enjoying World Book Day! What's your favourite character?

@Plusnet Thanks Lee. I do a fair few WiFi install’s with more business grade gear as a job, so I’m really asking why it’s so hard for my mate to get a new router when clearly the existing one is at fault. The range is about 25% of what it used to be.

@danjtpipe Hi Dan, It depends really, Wi-Fi it's self isn't something that is inherently fixable by an engineer. If we believe there to be an actual line fault we would then send an engineer out. Generally we can identify what is causing a Wi-Fi problem like that. Thanks, Lex (Sheffield)

Hey @plusnet a mate has your internet, it’s really slow but that’s the nature of where they are. Their router is the hub one and totally useless. They were told they need to renew to get a hub two. I told them to leave and get starlink. How can they sort it out at no cost?

@JamesTCobbler Omari at Redhill store took photos for my 5 year olds passport. Utterly amazing, so good with her. A hundred thank yous.

@Plusnet Ok thanks so the engineer would visit and test the WiFi signal? It barely reaches into the adjacent room.

@danjtpipe Hi Dan I apologise for the question being miss read. In this situation I would recommend your friend getting in touch with our social media team. Normally our test can locate the fault or the engineer would inform us of any faulty equipment. Mustafah (Sheffield)

@Plusnet I think you misread my question. I suggested they leave as they are near end of contract, but they wish to simply have a hub 2 that works. How can they sort this. Calling and complaining results in open reach visiting when the router is the main issue

@danjtpipe Hi Dan Thank you for your message. If your friend is still in contract and wants to switch to a new provider, he will have to pay early termination charges. We could only waive the termination charges if there was a fault on the line, we knew about it and could not rectify Bella