Dolfi 1920 GmbH

@murph1999 The claim was has to be filed within 7 days of landing. Any later than that and we are not allowed to handle it. We are bound by the regulations provided to us by the airline.

@dolfi1920 Your service is appalling! You fail to respond to on line claims, e mails, you provide a contact number in Germany and don’t answer the phone. Thomas Cook you need to review this contract... shocking customer service! 😡

@louseeley @ThomasCookCares Dear Ms. Seeley, I am sorry to hear the pick up did not work. We will send out the replace suitcase as soon as we receive it from the manufacturer. The second pick up we will cancel & you can keep the suitcase as well. You will not have to take a second day off. Kind rgds, Dolfi

@ThomasCookCares @dolfi1920 No, it’s waiting to be picked up which will be the second attempt and another day off work. Won’t send the correct replacement until they receive the returned incorrect one!

Appalling customer care from @thomascookcares and @dolfi1920. Broken case, incorrect replacement, took day off work for pick up and no-one turned up! Have to take 2nd day off. Waste of time and my money. Asked for complaints procedure and completely ignored! #thomascookdoesntcare

@LSW666Boxing @ThomasCookUK Dear Lesley,sadly we are not making the rules, but the responsible airline & the Montreal Convention.On our website we can only state our own terms & conditions, not the one of the airline.I am sorry you are unhappy with the situation,but hope you understand we have no say here.

@yachawla Would you please send us a private message so we can contact you? Thx dolfi 1920

@dolfi1920 have been trying to call for baggage claim in Poland for over 10 days, but no connection to representative even after wait for over 20 mins, several time

@ShrinkingLine @_austrian Dear Line, Maybe you want to make your own experience before judging us? If you give me your file reference I will have someone call you. Thx Dolfi

@_austrian why are you using @dolfi1920 to handle damaged luggage when everything I read about them is how horrible they are. Makes me not want to contact them about my damaged beyond repair 500€ suitcase, but it's my only option.

@xMichaelaHx Dear xMichaelaHx, could you send me a private message with the file number? This way I can look up your case and see what needs to be done? Thank you, Dolfi

@stellaandlouise Dear Stella & Louise, did everything go smoothly now? I asked the claim team to solve your case with prio and as far as I can tell a new suitcase has been shipped on the 25th? Please let me know if everything was handled now to your satisfaction. Thank you! Dolfi 1920

@stellaandlouise dear Stella and Louise, would you send me your reference and I will make sure service17 or their team-leader will answer. Thank you, Dolfi 1920

@Badri_Man @TurkishAirlines Dear Badr, I do not know who you called, but we from Dolfi1920 do not have an answering machine and we are not asking to leave any voice messages. Of course if you give me your reference, we are more than happy to help you. Thx, Dolfi1920

@LeanneM155cap @manairport Dear Leanne, you simply need to switch the country settings to United Kingdom and we are more than happy to assist you with your damaged luggage. Here a link: dolfi1920.de/de_en/ Of course you can also email us: info.uk@dolfi1920.com Kind regards, Dolfi 1920

@manairport Thanks it is in fact dolfi1920 I need? But the website only shows in German and won’t let me submit my form

@manairport hi how can I make a complaint please

@Jennyjes28 Hi Jenny, could you send me a private message with the file number? This way I can look up your case and see what needs to be done? Thank you, Dolfi

@mattcony1 @ThomasCookCares Dear Mr. Constantine, I am sorry to hear. My colleague from the stroller department has already emailed you already and will do so again now. I am sure my colleague will find a solution for you. Kind regards, Dolfi

@ThomasCookCares really struggling with our damaged baby stroller from a recent trip to the UK. Damaged seat on the way out and bent frame on the way back home 🙁. It’s NEW for out 1st newborn,2 separate claims in with @dolfi1920 going no where. What do you pay these people for😡

@CeCarrillo26 @lufthansa Dear Mr. Carrillo, I will make sure an agent calls you today. I am very sorry for any delay in handling, but we will make sure to settle this asap. Kind regards, Dolfi 1920

@lufthansa I really don't understand what further investigation they need to do

@LH_InTouch I'd reported 1 month ago damage to my son's double stroller during my family flight from PTY to WAW without receiving any update on how your are going to solve this issue. This is a totally difference customer experience from the one provided in-flight, be consistent.

@begoruizeguino Dear BEGO, would you kindly give me your case number (seven digits starting with a 1), so I can look into your case? Thank you, Dolfi 1920

@dolfi1920 Hago reclamación el día 19 de agosto por rotura de equipaje a Qatar Airways, la empresa de transporte se lleva la maleta el día 22 y la empresa que gestiona las reclamaciones, Dolfi1920, hoy día 30 de agosto no sabe nada de ella ????? Where is my suitcase?????

@dwivediabhishek @Lufthansa_DE Dear Mr. Dwivedi, as far as I can tell a pick up for the unwanted suitcase has been booked and a size larger already been ordered from Victorinox. Regards, Dolfi1920

@dwivediabhishek @Lufthansa_DE Dear Mr. Dwivedi, we kindly ask you to remove all names and data from our employees. You have the right to stay private, so do they. Please understand that we otherwise need to get legal advise. Of course someone will contact you asap to solve your the issue at hand. Dolfi 1920

@dwivediabhishek @Lufthansa_DE Dear Ms. Dwivedi, you forwarded us the case on the 1st od June. Now is the 14th. That is not more than 1,5 months. The case has been forwarded to our experts, I will send a status request and ask someone to contact you. Case Number: 1159050 Dolfi 1920

@tinoalbrecht @Lufthansa_DE Hallo Herr Albrecht, Ihre Behauptung wir verbocken es, ist unfair. Der Fall wurde direkt bearbeitet und Sie haben immer Antwort von uns bekommen. Für Abschreibungen und den Restwert Ihres Koffers können wir nichts. Der Fall wurde wie besprochen an die LH übergeben. QT1803565.

@NagaSocial @EmiratesSupport Part (2) For 70€ there is not much to choose from. When you complaint about the suitcase we offered you directly to hand the case back to Emirates, so they can refund you the 70€. That is no poor service. We did what you asked from us. Thank you, Dolfi 1920

@NagaSocial @EmiratesSupport Dear Ms. Gathecha, I checked the case & would like to kindly ask you to stick with the truth. We asked you to choose a suitcase of your choice up to the residual value of 70€. You then told us to send something since you could not be bothered with the task. We did. (part1)