
duckbill.ai
23 posts

duckbill.ai
@duckbillai
Allowing agents and you to get shit done in the real world



After billions of $$ invested, AI still can't navigate a Comcast phone tree. @duckbillai can. You're welcome. Connect @duckbillai MCP to any agent. whattheduck.ai




I know 'AI changed my life' is a meme at this point. AND it's hard to find concrete use cases, so I'm sharing one from this week. TLDR: My health insurer owed me hundreds of dollars and never alerted me. I used @flexpa + @AnthropicAI + @duckbillai to find it and get checks reissued in ~24 hours. Without these tools, this life admin task would have taken weeks and a lot of Aetna hold music. A few weeks ago, I had a sinking feeling that I haven't gotten all my reimbursement checks from Aetna over the past 12 months. I called them, sat on hold forever, and got them to void and reissue one check I knew about. But I had no way to know how many more were missing. I'm an angel investor in @flexpa, which got me early access to their app. Yesterday, I downloaded my entire medical record (a huge JSON file that would have taken me forever to review), ran it through Claude, and found a bunch of claims flagged "owed to patient." Hundreds of dollars I didn't know about. Plus a few denied claims I'd had questions about. (to continue the memes: I used Claude Code, but the web app worked just as well.) Then I built a DIY medical billing advocate. A "medical defender" if you will: Step 1: @flexpa to pull my records Step 2: @AnthropicAI Claude to quantify the problem and draft scripts Step 3: @duckbillai to call Aetna for me After signing some PHI authorization forms, my Duckbill agent got on the phone (a few times) with Aetna, found checks sent to an old address, and had them voided and reissued. They also explained why certain claims were denied and how to fix them by submitting new info, plus which payments went to providers instead of me so I know who to follow up with. I did all of this in the last ~24 hours between other tasks. The AI-tasks flowed in the background. I understand this "human-as-conductor" thing more intimately now. This AI workflow saved me hours (days?), frustration, and money. I asked @andrewarruda if I could share the Flexpa link, and apparently anyone can now pull their own data (yay): my.flexpa.com/connect Also, don't even get me started on why Aetna is still mailing checks in 2025. No direct deposit for out-of-network reimbursements. No alerts when checks go uncashed. So your insurer knows they owe you money and they just... don't tell you. The good news: your medical records know too, and now your AI tools can surface what insurers won't. Ok, so I'm STOKED about this "personal health records 2.0" era. As @EricTopol likes to say: the patient will see you now. More experiments coming soon.









