Luca Azim 🛩

@HMRCcustomers Hi Shoaib I found a way to log it by making a complaint so I’ve sent this through and look forward to hearing back

@luca_azim Regarding the agent side of things you would need to contact the helpline to have this looked into. We are told the lines tend to be less busy before 9am and between 5pm and 6pm. Shoaib

@HMRCcustomers Struggling to get in touch with you about a form that’s been completed on my account for nearly 3 weeks but a letter confirming the next steps (like a refund) hasn’t come through, can you give me a hand please

@HMRCcustomers Hi Shoaib, it’s PAYE Income Tax relating to a uniform claim, but also a tax refund that went to an agent that I didn’t authorise

@luca_azim Hi Luca, which department are you trying to get through? shoaib

@HMRCcustomers 2025/26 - I only recently found I could claim for this Thanks Luca

@luca_azim Which tax years is this for, please? Steve

@HMRCcustomers Trying to get through to you and I keep getting this, is there any way other than calling up that I can get through?

@HMRCcustomers Hi Steve, my uniform tax form shows completed but I just wanted to enquire about whether a refund would be processed Thanks Luca

@luca_azim Hi Luca, No, it's only the phone or the webchat, would you tell me why you need to contact PAYE, please? Steve

@O2 I’m having trouble creating an order First it wouldn’t let me past the card details page and now after originally coming up green it is now not allowing me to even get past the name and details page

@TM_Steve_ Congratulations Steve, well deserved buddy!

@Uber_Support I sent you a DM about an order that went wrong, please review this and refund in full

@HMRCcustomers Thanks for your reply Sofia. I am number 6 in the queue now

@luca_azim Hi Luca, I'd advise to contact our helpline who can check this: gov.uk/find-hmrc-cont…. Sofia

@HMRCcustomers Hi, my tax rebate for the 2021/22 year was issued to a now insolvent agent, how would I get the money now you’ve issued the payable order? Thanks, Luca

@Joe_Dodman @TfL Probably because you have more money than Freya Joe 🤣

@TfL why have me and my partner been charged differently for the same journey? We both have a railcard applied to our oyster

@AskWorkspace I am having the same problem…..

@futurekem @futurekem Hi there, we'd be happy to lend a hand! Can you share via private messages your domain name and the issues you're experiencing? We'd like to take a closer look! -MC twitter.com/messages/compo…

@AskWorkspace Hi. I'm trying to register for an account and get Starter package. Tried to input bank details but it said something was wrong and forced me down the route of verification (even though I could have tried card payment). Now I am stuck with this for over 4 hours. Help

@TM_Steve_ Hope you’re doing well Steve :)

@HMRCcustomers Hi Shoaib Thank you for coming back, the phone line sends me an article that isn’t helpful and the online webchat doesn’t transfer me to an agent - it is a bit annoying

@luca_azim Hi Luca, we can offer you general advice here. We are told the lines tend to be less busy before 9am and between 5pm and 6pm. Shoaib

@HMRCcustomers Hi I am trying to get through to an adviser about a refund I requested but I can’t get through on the web chat or phone I need assistance

@HMRCcustomers Hi Sofia it hasn’t been added - it goes through the deductions section of my payslip Thanks, Luca

@luca_azim Hi Luca, has this been added to your tax code? Thanks, Sofia.

Good morning 👋we're here until 4pm to answer your general queries. No personal details please. ❎ Need help with your #SelfAssessment? Use our online service to quickly and easily submit your tax return. 💻 Get help online. 👇 gov.uk/guidance/help-…

@chilternrailway @Joe_Dodman @X1Games_Katie @TfL @NetworkRailEUS @GWRHelp Thanks guys and thanks to Dean the TM on the 18:02 to Stourbridge!, Luca

@Joe_Dodman @X1Games_Katie @luca_azim @TfL @NetworkRailEUS @GWRHelp These are great photos! Thanks for sharing your post with us! ^LEX

Sometimes, The best days are the ones with less photos. There’s are literally the only photos I took today as I embraced the chaos in London with @X1Games_Katie and @luca_azim!! @chilternrailway @TfL @NetworkRailEUS @GWRHelp

@AerLingus Flight EI276 is showing delayed on your app but the Dublin Airport boards say go to gate 409, which do we believe?