#OnHoldWith

It's time to announce this year's list of Worst Hold Time Offenders! If you value #CustomerService, this is one award you definitely want to avoid... See which companies and industries made the 2021 list: fonolo.com/blog/2021/12/o… #EndHoldTime #CustServ @Fonolo

@seanfordyce @PrimusHelps We wish you had those three hours back. More than three hours is getting into record-breaking territory. Customer service shouldn't hurt!

So @onholdwith what do you think of crossing 3 hours on hold with @primushelps ? Now 3 hours 11 minutes (I took the pic a while ago). I do not think I have the juice to wait for an answer though.

Solid reporting on the pros and cons of the digital transformation and automation waves crashing through contact centers. The comments reveal deep frustration with the status quo and hopes that AI will offer better CX. What do you think? #EndHoldTime hubs.li/Q01JQ3g-0

Some unhappy folks #onholdwith @WestJet: @ShxriMua and @. More: bit.ly/2lz7E4y #callcenter

Who's #onholdwith @comcastcares? @Nick34104550 and @. See real-time stats: bit.ly/2jxPguz #callctr

@matt_almos and @ are #onholdwith @ConEdison. Let's end the madness! bit.ly/31VTv61 #cx

Who's #onholdwith @iFit? @KaraMarv and @. See real-time stats: bit.ly/3iYjE1W #callctr

Who's #onholdwith @IRStaxpros? @JackLugo1, and 4 others. See real-time stats: bit.ly/2jsAzXj #callctr

Who's #onholdwith @CMSGov? @TKPcreates, and 2 others. See real-time stats: bit.ly/2U7kOWE #callctr

Who's #onholdwith @KitchenAidUSA? @SheridanOrr, and 1 other. See real-time stats: bit.ly/3me2usC #callctr

Some unhappy folks #onholdwith @Target: @Dtcconsultants, and 1 other. More: bit.ly/2njUQUA #callcenter

Frustrated people #onholdwith @GoDaddy: @drfrichards, and 2 others. More: bit.ly/2ikRGYV #custserv

Some unhappy folks #onholdwith @DeptVetAffairs: @EylaRay and @. More: bit.ly/3He4PR9 #callcenter

Who's #onholdwith @CVS_Extra? @MachineGunKehl, and 2 others. See real-time stats: bit.ly/2iozekL #callctr

Who's #onholdwith @RBC? @MPelletierCIO, and 1 other. See real-time stats: bit.ly/2KFH3PE #callctr

Frustrated people #onholdwith @SP_EnergyPeople: @OrangeJohnMoun1, and 3 others. More: bit.ly/2lPIKAJ #custserv

Frustrated people #onholdwith @Verizon: @BradStJames3, and 3 others. More: bit.ly/2izP75v #custserv

@jessdot, and 6 others are #onholdwith @SouthwestAir. Let's end the madness! bit.ly/2ill6WM #cx

@tomcentral, and 3 others are #onholdwith @BritishGas. Let's end the madness! bit.ly/2oYpVM6 #cx

Who's #onholdwith @QFcustomercare? @geniaus, and 2 others. See real-time stats: bit.ly/2jNaX7N #callctr

Some unhappy folks #onholdwith @TMobile: @thefinecousin_, and 2 others. More: bit.ly/2jvGeOr #callcenter