Antonia Jenkins

@SkyHelpTeam Thank you but unfortunately I can’t talk on the phone. Is there another option?

@toee To get this order completed, I would advise giving our sales team a call. You'll find the best number to use at the very bottom of this page: #get-in-touch" target="_blank" rel="nofollow noopener">sky.com/help/home/sky-… Thanks, Ellie

@SkyHelpTeam hi I’m trying to see if I can join sky mobile and place an order but constantly getting a technical error? I’ve tried clearing cookies etc not luck. Thanks

@SkyHelpTeam Yes I have, two phones on multiple browsers and a laptop. It lets me get to the bit about being the bill payer then I get the technical error screen

@toee Hi Antonia 👋 I'm very sorry for any inconvenience caused by this. Have you tried completing the order using a different device? Thanks, Ellie

@AsdaServiceTeam Is it possible to get a reply to a DM?

@Cosatto_Tweets hi would it be possible to get a reply to an email I sent about 4 months ago. Thanks

Did the kids some Asda pancakes for breakfast only to find they were completely raw in the middle half way into eating them 🤢🤢 @asda @AsdaServiceTeam

@Cosatto_Tweets how long does it normally take to get a reply from filling in the contact form? It’s been 6-8 weeks now and I haven’t a reply about a faulty pram.

Imagine ordering an @SUBWAY cheese toasted bite and saving it until last for it to look like this 😭😭

@jessicamordenmp Hello sorry I have only just seen this. Yes a direct message would be perfect thank you.

@toee Hi Antonia, could I send you a direct message on this? Thanks - Jessica

@jessicamordenmp Hi, I sent an email on the 15/05 but haven’t received a reply yet, just wondering if you could advice on who I could email regarding a housing issue (Beechwood, Newport) Thanks, Antonia Jenkins

@UberEats Does anyone actually reply on the online help? I’ve had the same response 3 times, exactly the same and 0 help 🤷🏻‍♀️

Pretty sure it’s impossible to talk to anyone at @virginmedia 8 weeks now and no reply to any emails and online chat is impossible.

@Cosatto_Tweets Yes I have seen it, a waste of time as we’re the other emails. And a week wait. Tried the phones too and no one answers them either. Awful customer service.

@toee thanks for confirming. An email has been sent on the account. Thanks

Seems there’s a week wait for a reply to every email from @Cosatto_Tweets about an unsafe pram. Shame the 4 year guarantee doesn’t cover its awful design.

@Cosatto_Tweets 460 Herbert walk, np202hw. It’s under the name Gail

@toee Hi, Antonia Please confirm your full address so I can look in to this for you.

@Cosatto_Tweets Hello, I sent an email around a week ago off the website and haven’t had a reply yet, how long does it normally take please?

I am #ReindeerReady. See my Reindeer Ready Live video reindeerready.co.uk/live/play/hKH2…

@AskSmythsToys Hello, I purchased a Christmas gift In September that I’d like to return, I’ve seen online the extended returns policy is from September, could you just confirm this is also in store? Thank you

@virginmedia I thought that CISAS was the 3rd party? The adjudicator has said that as it’s data protection they can uphold it as they don’t deal with anything data protection.

@toee Hi Antonia, the email received would be advising you can go to a 3rd party adjudicator as we've had your complaint for 8 weeks, we would still deal with this complaint however, you would just need to wait to be contacted. ^AR

@virginmedia Hello, I received an email stating I needed to contract an independent company in regards to a complaint, I have just gone to the website provided and it states it can’t be used for data protection issues. Just wondering if there is antoher service. Thanks.

@virginmedia In regards to this conversation I have have answer back from CISAS and they agree they can not accept a data protection case, could you please advise on who the third party is for these cases? Thanks

@toee You can still call the number on the complaints letter sent to you from us Antonia. We will look at why it was closed and look in to this further for you. ^JS