NotBritishGasCustomerServices

‘So it turns 90 degrees here and plunges downwards’ Remind you of anything?

Of course our glorious leader deserves £8.2 Million pounds a year. His Bentley won't run on fresh air. #BritishGas

@GauravDxt007 @BritishGas @BritishGasHelp Hi We have checked and think you have the wrong customer service ref no. It should have a 7 at the end

@BritishGas @BritishGasNot @BritishGasHelp It’s Bill related issue, kindly help as my issue is yet to be resolved. I neither received any resolution of my complaint on customer service call, nor I received any response against my email to you. customer ref no.: 851021507966

Four and a half million quid we stole from our customers to pay Our CEO. Well his yacht did need replacement and his swimming pool won't heat itself will it.

@JenPryer @BritishGasHelp Hi Jenny love The issue here is , now we have your cash, we don't really give a fuck about whatever your problem is. Hope that helps? Cheers Terry

@BritishGasHelp I have signed up for repair and cover online for an appointment for today. I got to the end of setting up details and it’s set up the plan but no appointment 🤬. I’ve been cut off now trying to phone your customer service line. I need someone out urgently 🤬🤬🤬

@NSimmonette @BritishGasHelp Why wait Nath? We ain't coming to do your meter or whatever. Cheers Terry

@BritishGasHelp your customer service staff promised me an email regarding an engineer to come and inspect/fix my smart meter on Wednesday. I still haven’t received this. You now have three days until I switch provider.

@BarryParish4 @MartinSLewis @ofgem @BritishGasHelp @BritishGas @BritishGasNews @BritishGasWatch Hi Baz You must think we give a shit. I promise you, we don't pal. Cheers Terry

@MartinSLewis @ofgem @BritishGasHelp @BritishGas @BritishGasNews @BritishGasNot @BritishGasWatch Day 9, still no refund, a half hearted reach out from British gas help, but still no cheque

@WillHil49095291 @CridlandAndy @BritishGasHelp Hi Will You're right, they are Cheers Terry

@CridlandAndy Hi Andy We couldn't agree more, hopefully next time you won't give us your money? Cheers Terry

@PScaife @BritishGasHelp Hi Paul I can see you are calling us, you are currently 761st in the queue and there's 3 of us here, so be patient. Cheers Terry

@BritishGasHelp can you please answer your phone 👍

@AnnikaNewnham @BritishGas @BritishGasHelp Hi Dr Annika You can't leave. Its like the Hotel California you see. Hope that helps? Cheers Terry

@BritishGas and @BritishGasHelp - this is by far the worst customer service we have ever encountered. Hours and and hours on the phone, only to be put through to 1, 2 or 3 people who can't help. This morning, one of them has just cut my husband off. How do we leave?

@FluffyRona @BritishGasHelp Hi Roni We aren't a charity I'm afraid, we do have to make money you know. Cheers Terry

.@BritishGasHelp rather than spending all this money promoting #PeakSave, why not just reduce your prices and stop profiteering? You’re obviously still making money. Stop being so greedy.

@Grants_Cont_Art @BritishGasHelp Hi Steph Really sorry, but you do still have us here at BG providing your gas and electric and we are still charging you accordingly Cheers Terry

@BritishGasHelp Please acknowledge that I no longer have gas or electric from you and anymore. I had the meter to both removed. Account number A9213208

@DKO_430 @BritishGasHelp 4 weeks? You'll be gone in 4 months. Or rather, you'll wish you had never even heard of British Gas in 4 months. You're stuck with us now pal. Cheers Terry

@BritishGasHelp 4 weeks in - hardly a good start 😂. I remain of the opinion that companies supplying essential services shouldn’t be allowed to onboard more people than they can actually serve.

@gary7495 @BritishGasHelp Hi Gary We haven't had any readings from you so we estimated your bill. Cheers Terry

#BritishGas bragged in the media after using #fireandrehire, on staff that they were recruiting ex military Turns out they didn’t complete the training & are been asked to pay 6k back in training fees #ToryCorruption @DailyMirror @Independent independent.co.uk/news/uk/centri…

@JPDix75 @BritishGasHelp It's what we like to refer to as " keeping upset punters like you out of the public eye" Hope that helps? Cheers Terry

@BritishGasHelp I tweeted and it took you 5 seconds to respond. I PM and it takes ages to respond?

@BritishGasHelp sat in for 6 hours waiting for someone to do my drains with home care. No call or email and you all go home at 3pm. Thanks - not!!

@friendofsnoopy @BritishGasHelp It's not been read yet. Although i can see your DM, there's another 3762 ahead of you waiting to be read, and subsequently ignored. Cheers Terry

@BritishGasHelp Done, but if you could ask this in the DMs it would at least reassure me that the DM had been read.

@BritishGas @BritishGasHelp I have been trying to access my bill details, usage stats and Homecare policy documents on your app / website for weeks now. When are you going to fix whatever issue has been affecting your online account access? #BritishGasApp

@Seeds_ONE @BritishGasHelp We've all gone home now for Christmas pal. See you on the 3rd of January Cheers Terry

@BritishGasHelp are you jokers ignoring me or have you all gone home? leaving me at the mercy of your bad algorithms..

@KeaneJohn69 @mdoogan97 @LDNLutonAirport @BritishGas @BritishGasHelp He's not one of ours. There's only June and me, Terry here. Hope that helps? Cheers Terry

@mdoogan97 @LDNLutonAirport It you could have removed them if you wanted. Hey @BritishGas @BritishGasHelp Great customer service representatives you have. Portraying a great example.

Wow @LDNLutonAirport didn’t k ow you had such awful staff. . Taking pleasure from causing distress to homeless people.

@WriteOnGill @BritishGasHelp Hi Jill Whats the problem love? Cheers Terry

Where can I complain to British Gas @BritishGasHelp ?