Jeff

@tobi @ecomlegend @Shopify @harleyf @ShopifySupport @ShopifySupport @tobi We submitted full proof of legitimate operations (orders, tracking, CS, refunds) and still get no meaningful response. our complete cashflow blocked~400 orders cannot be delivered, withdrawals continue. This is not reasonable.

@ecomlegend @Shopify @harleyf @ShopifySupport 👀

Hi @Shopify You just took down my Shopify Payments store that's doing $10M anually, with a chargeback rate of 0.1%. Support not helping a bit, absolutely ridicoulous. Can you please take a look? @harleyf @ShopifySupport

@ShopifySupport We submitted full proof of legitimate operations (orders, tracking, CS, refunds) and still get no meaningful response. $73k+ held (+ ~$8k on hold), ~400 orders blocked, withdrawals continue. This is not reasonable.

@ecomlegend @Shopify @harleyf @ShopifySupport unbelievable, last week they put down 5 stores of mine and holding all my cashflow. Meanwhile i need to pay dutch taxes, fulfill orders, pay my team and last but not least i also have a family to feed. provided 40 page PDF file showing we are a legit business. No help at all.

@ShopifySupport @Shopify Despite submitting detailed proof of legitimate operations, $73k+ remains held (+ ~$8k on hold) while withdrawals continue. ~400 orders blocked. This is disproportionate. Requesting urgent review and partial release rather then standard email returns.

@ShopifySupport A full 120-day hold of $75k on hold while still debiting refunds from our bank is unreasonable. ~400 orders are blocked. This is increasing risk, not reducing it. Partial release with reserve is a fair solution.

@ShopifySupport @Shopify @harleyf Still no response going into the weekend while $80k+ is held and withdrawals continue from our bank? ~400 orders remain blocked. This needs urgent attention.

@agmjakey @harleyf @tobi @ShopifySupport going trough the same stuff, no reply or assistance for the last 4 days.

One of my stores was terminated in the last 24 hours Less than 1% cb rate with alerts, processed approx 800k and 9 months old. Can’t access any of the recent orders to fulfill or anything Need help asap for a review Appeal submitted already! @harleyf @tobi @ShopifySupport

@Jendor_pro @ShopifySupport @Shopify Hi Jendor, i have my own legal team thats going to handle this case. Thanks for your offer to help. Jeff

@ShopifySupport @Shopify $73k+ held + ~$8k on hold while refunds are still debited = double exposure. ~400 orders stuck. CB <0.5%. No response to emails.

@ShopifySupport @Shopify Over a week on hold, 3+ days no response. $73k+ held + ~$8k on hold while refunds are still debited. ~400 orders stuck. We’ve reached out multiple times daily and proposed solutions — no response or assistance.

@ShopifySupport @Shopify Nothing received, no answers on my emails.

@JeffEcomm @Shopify We appreciate you sharing your concerns and have replied to your DM. Let's continue the conversation there.

@ShopifySupport @Shopify 120-day hold on $80k+ with a <0.5% CB rate makes no sense—especially while refunds are still pulled from our bank. ~400 orders can’t move forward. This policy is creating the very chargebacks you claim to prevent. Escalate this.

@ShopifySupport Nothing received, no answers on my emails.

@JeffEcomm We appreciate you sharing your concerns and have replied to your DM. Let's continue the conversation there.

We're aware of an issue with the Shopify Help Center. We are investigating this issue and are working to resolve it. You can find the most up-to-date information about the issue on our status page at shopifystatus.com, and we will share more updates as soon as possible. Thank you for your patience.

@ShopifySupport $73k+ held + ~$8k on hold while refunds are still debited from our bank. ~400 orders stuck. We’ve escalated via email but received no response. This is increasing risk, not reducing it.

@Richardfqcb @Shopify @ShopifySupport @harleyf yes, i am taking legal action currently.

@JeffEcomm @Shopify @ShopifySupport @harleyf Crazy, they just reply to posts too rather than replying in dms

My Shopify Payments acc was disabled, and even though I submitted all requested documents, the team disabled my account including all my payout being onhold 120 days. Need funds to cover my operation expenses, need a partial release 🙏 @Shopify @ShopifySupport @harleyf

@ecomikeee @ShopifySupport Same here. We’re dealing with $73k+ held + ~$8k on hold while refunds are still debited from our bank. ~400 orders stuck. It’s putting huge pressure on operations and customers. after 7 days it got disabled completely and they took and hold all the money.

THIS HAS TO STOP @ShopifySupport 7 days payouts paused ZERO emails ZERO real support Every day “we’ll contact you” and every day NOTHING What kind of fucking company runs like this?? Please Tag Shopify Support this needs to be fixed now

@LLinh35372337 @isthinking @Shopify Same here. We’re dealing with $73k+ held + ~$8k on hold while refunds are still debited from our bank. ~400 orders stuck. It’s putting huge pressure on operations and customers.

@isthinking @Shopify All merchandise will be held without explanation. We have contacted support five times, but they only informed their superiors. This unjustified holding will affect the store's revenue.

this is not a test but your theme changes are Rollouts is now live for all merchants x.com/Shopify/status…

@Richardfqcb @Shopify @ShopifySupport @harleyf Same here. We’re dealing with $73k+ held + ~$8k on hold while refunds are still debited from our bank. ~400 orders stuck. It’s putting huge pressure on operations and customers.

not only that I have disruptions on my store, but I have such difficult time to cover my dues, such as fulfilling orders, and other operational expenses, with all payouts paused 120 days, I find this very disgusting. @Shopify @ShopifySupport @harleyf

@ShopifySupport @Shopify $73k+ held + ~$8k on hold while refunds are still debited from our bank = double exposure. ~400 orders stuck. CB <0.5%. We proposed a partial release — rejected. If unresolved, we will pursue formal legal review. Escalate.