Danny Russell
1.8K posts

Danny Russell
@RussellDanny
Customer consultant - getting companies closer to customers to improve their experience. Family, cycling, gym. Views are my own
London, UK เข้าร่วม Temmuz 2011
106 กำลังติดตาม189 ผู้ติดตาม


@KrrishFT "Sporting dept"?! The ones who have done such a great job in loading up our squad with bang average players?
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🚨 | EXCLUSIVE : GUGLIELMO VICARIO 🇮🇹
Guglielmo Vicario will LEAVE Tottenham Hotspur at the end of the season, complete decision has been made! 🇮🇹❌️⚪️#THFC
Tottenham’s sporting department have decided to SELL Vicario in the summer amid growing interest from several Serie A clubs, especially Inter Milan. 👀🇮🇹
Guglielmo Vicario’s contract with Tottenham Hotspur runs until June 2028, but Spurs believe this is the BEST TIME to sell due to his current market value. 💰📈
Sources suggest members of the club’s sporting department were NOT satisfied with Vicario’s performances, as informed before exclusively, and have now taken the decision to move him on. ❌🧤
Tottenham Hotspur are hoping to receive around €30m–€35m for the Italian goalkeeper and have already STARTED WORK to identify a suitable replacement for the summer. 🚨💰

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@SW_Help Or.....whoever was responsible for ordering rolling stock, could have done their job and order the right stock? Just a thought. Bit like BA retiring Concorde, charging people to fly the last ever trip from NYC....then simply continuing to use the aircraft 🤦♂️
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@RussellDanny Hi, these units will be departing shortly. Unfortunately we have had some rolling stock shortages so it would be best to use the stock rather than cancel services. ^RC
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@SW_Help I dont get it.....I thought you were saying farewell to these last year (you even charged people for a special "last" ride) and yet, here we are 2 months into 2026 and you're still using them. Maybe your marketing team can have some more stickers made.."1983 to 2027" 🤦♂️

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@swtrains_watch @SW_Help I noted that they made a big fuss of the retirement AND charged people to ride a special farewell train. Before bringing them back. It would be funny if it weren't so sad. State of the railways in this country 🤦♂️🤦♂️
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Turns out the 80s aren't over yet. SWR’s ‘iconic’ Class 455s are back from retirement.
'The train operator made a big song and dance about the retirement of its old iconic Class 455 trains...' @SW_Help
getsurrey.co.uk/news/surrey-ne…
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If I become Mayor of London then I’ll tell Metroline that unless they give Mark Hehir his job back, they can forget any future contracts with Transport for London. Under my watch, Londoners won’t fund companies that punish heroes for standing up to criminals.
bbc.co.uk/news/articles/…
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.@RicHolden @Councillorsuzie and I have written to @MayorofLondon to ask him to intervene with MetroLine and get Mark a fair resolution-More than 12,000 people have signed the petition change.org/p/reinstate-he…

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Mark Hehir was a bus driver in London who chased down a man who stole a passenger's necklace.
He’s a hero. But guess what? The bus company @metroline sacked him.
They said the thief was a “customer”. Inexplicably a tribunal upheld their decision.
It’s no wonder we live in a country that increasingly feels lawless. One where decent people feel the system is stacked against them.
Metroline should reinstate Mark and apologise for their disgraceful conduct.

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@HunkyDoryOrBust @SW_Help It is Tues, Wed and Thursday as people return from London. Not sure why this makes any sense?
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@RussellDanny @SW_Help This is as you probably know this is the peak Thames Ditton arrival train. Everyone going to Esher College. It’s never that bad any other time.
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@SW_Help this is Thames Ditton rail station just now. The 08.42 to Hampton Court has just pulled in. Why do you only have 2 card readers on the platform? From a customer perspective (ya know, the people who pay your wages) surely it would make more sense to at least double that?

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@RussellDanny Hello, I am sorry for the cancellation, this service has been cancelled because of a shortage of train crew. ^GG
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@SW_Help can you tell me why the 08.25 Thames Ditton to London Waterloo train was cancelled please?
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@monicabeharding Great work Monica. But what a shame that train companies cant work this sort of thing out for themselves. Apply a little #CustomerThink
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It's a big win for my young constituents travelling from Esher, Hersham and Walton to Chertsey for school each morning. This line has been constantly delayed leading to students missing the connection and being late to school be up to an hour.
After a lot of work and meetings with the new MD I've managed to get SWR to introduce a 'golden route' where by students whose train is delayed won't miss the vital connection at Weybridge. The 0802 services from Weybridge to Chertsey will now wait for 5 minutes for students alighting the 0757 from Esher, Hersham and Walton and similar discretions on the 0733 and 0833 departures!
SWR are also introducing an additional stop at Weybridge at 1557 for a train heading to Walton and Surbiton - giving extra trains on the way home from school.
I've worked hard on this over the last year having heard from parents tearing their hair out at it - SWR have listened and made a positive change. Politics can make a difference - and it should!!
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@Brentford_Bob @swtrains_watch @SW_Help Rob, you appear a little confused here. Our entire rail network is run for the benefit of the TOCs, the Gvnt and various quangos who also dip in. And not the paying customer. As soon as you understand this, pretty much EVERYTHING they do starts to make sense
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@SW_Help at Brockenhurst station. It’s half an hour wait to the next train to Southampton because your Lymington to Brockenhurst train ran late and it’s -1 degrees. How can you justify shutting the waiting room ? This isn’t the way to treat paying customers.

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@thealexiskraft Struggling against a 3-13 team, who are on an 8 game losing streak, at home, with our play off fate in our own hands....win and we play Carolina; otherwise we have to go to a no doubt freezing Chicago/Philly. This is NOT a good look
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@JustBrowsinnnng @SailAwayOnBlue @RealLTCRicBosi Will you STOP bringing science and facts into this 🙄
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@SailAwayOnBlue @RealLTCRicBosi They are to test for Covid. The tests can’t test for dna in that way. It simply gives a positive or negate result for Covid. Many can also test for flu.
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