Sky

@astoundconnects @Goalie_Bob_30 Same issue in silverdale, WA. Can I DM for you to check?

@Goalie_Bob_30 Good morning! Please send us a DM so we can check if there are any known issues in your area. -Jackie

@astoundconnects are there problems in the Chicago area? My service is poor right now.

@astoundconnects I just got off call with your customer service team they did a test. It’s intermittent but I shouldn’t be getting 15 download when I’m paying for 150 download.

@Skyopath Hello Sky! We can certainly take a look at your connection, please direct message us for help.-Nadia

Good Morning! We are back and ready to help.-Nadia

When you only give the option to “cancel order” with no other option you should not TAKE people’s money without DIRECTING them to support. PATHETIC behavior.

Thank you for absolutely NOTHING @Uber_Support you stole my money because of a mistake YOU made on your app. The store NEVER made my food or maybe it was stolen not like you’d research that. You bounced my order between 2 drivers and then when the second went food was GONE.

@UberEats @Uber @Wendys thank you SO much for stealing my money because YOU fucked up and lost my order. Seriously. This isn’t the first time but it will be the last. Rotten companies.

@astoundconnects Reliable… except for it kicking me from my game twice last night and it went out for an hour then was intermittent for another hour 🥹

Shopping? Streaming? Gaming? Working? No matter the answer, ultra-fast & reliable internet is a necessity. Find out which home internet option best fits your needs ▶️ bit.ly/4h6mY47

@sam_zevia @astoundconnects I’m frustrated too but it’s not the customer service teams fault. If you want to get your message across find the CEO/CFO emails and bombard them

@astoundconnects Aw do you need a break? Been hard at work?

Hello everyone! We'll be leaving soon for the evening. If you need assistance, let us know so we can help. -Nicole

@hoover_mil70970 @astoundconnects The company needs to get a grip on their business. It’s their job to protect their property. God know this internet is NOT cheap. They need to take the hit and hire security to go around the cables.

@astoundconnects Thanks for the good work! Crimes like this should be prosecuted as domestic terrorism.

#Silverdale: We have all available resources working to restore service as well as local law enforcement onsite with us. We anticipate connectivity will begin to restore for some customers in the next few hours & are working diligently to have full restoration as soon as possible

@Zodettt @astoundconnects That’s what the theives keep doing to the cables yet, astound can’t seem to do anything about it or prevent it. Maybe if this keeps happening they’ll be forced to sell.

@astoundconnects Chop chop

@jen_pSd @astoundconnects Good luck they have a monopoly on areas. You want another service provider? Try starlink. I say we start a class action to force them to sell the cables to comcast or something.

@astoundconnects We have had this happened 3 or 4 times now. What is this company doing to prevent this from happening? I’m looking to switching my internet to somewhere else.

@anniemae1000 @astoundconnects Because they keep getting robbed.

@astoundconnects This is the fourth time it’s gone out in about a week. What is going on and why do you have law-enforcement there?

@iKonrad69 @WaveConnects Fr hahaha “we are so reliable, except for when we get our shit stolen twice in 2 weeks because we have no security. Keep paying us tho!”

@WaveConnects Putting out this ad talking about reliability while you currently have a major outage is hilarious lol

Life moves fast. Your internet should move faster. Connect, game, study and jam; you can do it all with Astound’s hypersonic, reliable #internet. Get the BIG deal: bit.ly/46NtGHF

@astoundconnects Y’all gotta get some security for those cables since they keep getting stolen

Customers in #Silverdale, #WA: we are aware of a service disruption affecting a select group of customers and are working to restore connectivity as quickly as possible. We will keep you updated on our progress. Thank you for your patience!

@astoundconnects For the replies; I’m annoyed too, but it’s not the social media/Customer service teams fault. They are just doing their job and answering questions. Be patient, advocate for yourself but don’t be rude to people doing what they can ❤️

@WaveConnects do you have any outages in silverdale right now? We have no internet again.

@astoundinglybad @WaveConnects Yeah same issue. I’m struggling lol it’s going in and out

@WaveConnects I have internet but it’s extraordinary slow. Is this what’s being dealt with?

Thank you for your patience as we work diligently to repair extensive damage to our fiber network caused by vandalism. We continue to make progress on restoration efforts. Customers will continue to see service gradually return over the next few hours.

@MrTomFour007 @WaveConnects I’m pretty sure they give a long ETA so no one can sue them for lying.

@WaveConnects Eta 8pm?! Wtf?? This is ridiculous it shouldn't take this long

Customers in #PortOrchard and surrounding areas #WA: we are working to repair damage to our fiber network. Our technicians are on-site working diligently to restore connectivity as quickly as possible.

@WaveConnects The techs are playing cats cradle with the wires with the amount of on and off we are getting with the internet lol

@EngineerBarbie @WaveConnects Someone on down detector said that there was vandalism I’m not sure if it’s true or not.

@Skyopath @WaveConnects Yes, when you call astound it is 8pm. Insane.