Uber Support

@Diane12475 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account, along with any additional details about your concern. We look forward to your response.

@UberEats great service. Your delivery person didn’t even take a picture because they knew my order was damaged.

@CoachHolste We're sorry to hear that your AMEX benefit still hasn't been properly applied to your account. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support I have been in conversation with you in the app for over a month trying to get my AMEX benefit correctly applied to my account and I cannot get anyone who is competent enough to help me.

@stillKingPERIOD We can certainly understand how frustrating it is to wait for an item that hasn't arrived. Please DM us the mobile number linked to your account, so that we can look into this right away.

@UberEats @Uber_Support what I ordered vs what I got. No Mexican Chicken pieces with rice, no churros, no buns. Instead I get 2 hour late strips and chips, cheese/jalapeno balls and brown (spoilt) guacamole. No receipt, no name on bag. And support is no help

@whitlock_darren Thank you for reaching out. We understand your concern about your lost item. To help us investigate, could you please send us a DM with the phone number or email address linked to your account together with the trip details? We look forward to hearing from you.

@Uber_Support please can you help me? I need to get in contact with one of your drivers! I left a bag in his vehicle on Saturday night and have tried 8 times to contact him through the support channels but as yet have had no reply. Please help.

We want to assure you that your hard work and safety are deeply valued by us. While we will process a goodwill gesture of an additional $25 This is just a small way for us to acknowledge your commitment and to thank you for continuing to drive with Uber, and we also want to make sure your primary request is fully taken care of. Our team has shared the details via email as well as in-app. If you have any further questions, Kindly, check your in-app Help section for details and revert on the same thread. We appreciate the patience you have shown while we worked on this for you.

@Uber_Support I have been facing such issues with uber every day for the past nine months I have spoken to several uber agents and supervisors about this issue and informed them about the problem. They are not helping me.

We completely understand how frustrating and stressful it is when you're in the middle of a ride and can't find a quick way to contact support. We want to look into this for you and make things right. Please send us a direct message with more details about what's going on, and we will get on it immediately. We're standing by for your message.

why is it SO hard to contact uber on the app while you’re on a ride where is the contact/help button @Uber

We understand how upsetting this is — forgetting your wallet in the vehicle and then not being able to connect directly with the driver is understandably stressful. We'd like to take a closer look. Please follow us back and send us a DM with the phone number and email address associated with your account, along with the time of the trip. We'll be looking forward to your response.

@Uber I had a very bad experience with Uber on 25th May. I forgot my wallet in the vehicle and now I lost it. Uber customer care couldn't able to connect me directly with the driver. I suffered a huge loss when traveling with Uber with a poor support.

@Mamacita_05 We understand the trouble you experienced with this ride. We’re currently reviewing your concern and will get back to you as soon as a resolution has been concluded. We appreciate your patience and understanding. twitter.com/messages/compo…

@Uber_Support @Uber You’re fucking Uber driver cancelled ride on me because he is delinquent and incompetent and cannot find the specific instruction or location. How is that my problem? Why am i being charged a cancellation fee when your driver left me?! I wasted my time waiting

@NadyGaby Hola, ¿cómo estás? Estamos aquí para asistirte. Queremos ayudarte con lo sucedido, si deseas, envíanos DM. Te leemos.

@Uber_Support yo no sé porque tienen la opción priority, uberx y uber espera.....Al final las 3 demoran lo mismo. Se supone que usamos sus servicios para movilizarnos más rápido, al momento de buscar socio conductor se demoran demasiado.

This certainly isn't the experience we want for our users, and we appreciate you bringing it to our attention. Please DM us the phone number and email address associated with your account, along with the order details. Once we have this information, we will look into the matter and get back to you.

@UberEats 3/3 The intention was not to get a refund but a gesture for the terrible service would have been appreciated.Wish I hadn't bothered to relay my experience as service has just made the whole experience worse.Can't report on your website,submit button doesn't work!

@Saradadjzj We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber Twitter/X support My package delivery was falsely marked as delivered by the driver though the recipient never received it, no proper resolution from support since 20th May. Need urgent escalation

@SamBenabdallah1 Hello, We're here to help. Kindly share a few more details along with the phone number and email associated with your account, so that we can look into this right away twitter.com/messages/compo…

@UberUKI_Support hi there, I need help with a promo code. I’ve used a gift card and it won’t let me use the code for first order. Could’ve told me it wouldn’t work before I redeemed my code. Please help!

たそかれ 様 お問合わせいただき、ありがとうございます。 このたびはアプリにアイコンが表示されないことで、大変ご不便をおかけいたしております。 お問合わせ内容を担当のチームに連携するため、以下の情報をDMにてお知らせください。 ・お問い合わせ内容の詳細 ・アカウントにご登録のメールアドレス ・電話番号 ご連絡をお待ちしております。

@Uber ホーム画面にuber driftアイコンがない

Tokyo Drift called, we answered. 🏁

@bledsaviours We’re very sorry to hear about this experience. We have sent you a direct message to address this further—please check your DM inbox.

@Uber_Support if nothings done about this i’ll be taking it to the police and they can review his dash cam footage. thanks !

@Uber_Support one of your drivers was so aggressive and stand offish to me today because he didn’t want to drive to where i was going and asked me to cancel as soon as i got in his car - and you’ve done absolutely nothing about it ? he also swore at me multiple times

@lalippu We'd like to look into this. Please DM/PM us the phone number and/or email address associated with your account and we'll follow up. twitter.com/messages/compo…

and the driver cancelled last minute, what a waste of my time @Uber_Australia 🫠

@msharya44082837 نحن نقدر سعة صدرك ونتفهم الإزعاج الذي سببه هذا الأمر, مشاري، تسعدنا مساعدتك. لقد تم الرد على استفسارك من خلال الرسائل الخاصة، يرجى مراجعتها.

@Uber_KSA السلام عليكم اخواني شركة اوبر ارجو فك الحظر عن حسابي

انطلاقاً من التزامنا بالحفاظ على صحتك وسلامتك نُقدِّم اليوم معياراً جديداً للحفاظ على السلامة.

@lavandadoce Olá, @lavandadoce. Queremos dar uma olhada nisso, mas não conseguimos o contato com vc no privado. Faz assim, segue a nossa página e chama a gente na DM. Vamos precisar que vc compartilhe algumas informações. twitter.com/messages/compo…

A @Uber_Brasil é bem rápida para fazer cobrança indevida, estou sendo cobrada por uma corrida que paguei no dinheiro, e simplesmente o suporte não dá suporte algum. Pelo amor de Deus

We understand your concern and would like to look into this further. Kindly DM us the email address and phone number associated with your Uber account. If you do not have an account, please share a screenshot of the transaction, along with any other details. We look forward to hearing from you soon.

@Uber check your wallet check your bank cards because this company is charging you without your knowledge. Sneaky sneaky, money, thieving company.

Thank you for following up with us. We take these matters very seriously and want to ensure we can look into this driver's details and the trip immediately. Please follow us back and let us know the phone number and email address linked to your account along with the trip details by sending us a private message. You can securely attach the screenshot of the driver's details directly to that message as well. For your security, do not reply to any of our public posts with your personal information and send us a private message instead. Once we have those details, we will investigate this right away and take the appropriate action. We appreciate your cooperation

@Uber_Support I will send you the screenshot of the driver's details. You can take it up with him.

Yet another time @uber took ages to allocate me a driver, then they cancelled before picking me up. I have a good rating and live near the city so can only assume they're full of shit and want a higher fare. Is there a reliable fake-taxi app someone can recommend for Melbourne?

@MarquezLid70380 Hey @MarquezLid70380. Centramos nuestra atención en ti y en tu reporte, siguenos a @Uber_Support, déjanos un DM.

@GMA @Expedia @Uber @dkhos @ABC @eschulze URGENTE! FRAUDE EN MI CUENTA - Itinerario: 73147814383077 @Expedia @ExpediaGroup @ExpediaHelp: Me están robando y el fraude sigue activo. Exijo solución inmediata y devolución de mi dinero. Ya basta de largas. Reporte en curso con @Profeco. ¡REVISEN MI CASO YA!

.@Uber CEO @dkhos and @Expedia CEO Ariane Gorin talk with @ABC News’ @eschulze about a new collaboration that could make booking your summer travel easier and cheaper.