Amazon.co.uk

@debs_white @AmazonHelp @CitizensAdvice @MartinSLewis @debs_white Hello, we're sorry to hear your order arrived open. Please reach out to us via DM, and we will do our best to assist. Further, please don’t provide your account details over DM as we consider them to be personal information. -Conor

@AmazonHelp @CitizensAdvice @MartinSLewis Amazon refusing to refund for a package that arrived opened with clear photos showing it opened, in box on arrival next to the other unopened package. This is happening more and more with Amazon.

@HayleyWhite36 As the order did not originate on our site, please speak with the retailer you purchased it from. Thank you. -Jack

@AmazonUK Ordered via eBay but seller bought from you yesterday, arrived via your courier in one of your boxes

@AmazonUK & @eBay_UK will you please teach your couriers to WAIT rather than knocking, leaving & leaving my order visible to the street!! I’m disabled & can’t get to my front door instantly 🤬

@JonnyFuitHic Hi. We encourage not including personally identifiable information over social media. If you’d like to delete your post, click the "v" or "..." icon at the top of the post and select "Delete Post." However, we'd like to have this escalated to a member of our team. Please reach out to us directly here: amzn.to/4t9vXqZ. A member of our team is standing by. This link will expire in 1 hour. -Pádraig

@AmazonUK - this product, purchased on Prime, is now nearly a week late, and this is all th information I can find with no apologies or update. Amazon on a downward slope?

@ipa1869 Hi. We’re very sorry to hear about this negative delivery experience. Please reply to us on the DM link, without sharing any personal account details, so we can escalate this to the relevant department for you. Thanks. -Kara twitter.com/messages/compo…

@MagicPuddingDi @EmmelineWyndham @AmazonUK I have a delivery box beside my front door, amazon delivery left a small package on my doorstep. The package would have fitted through the letterbox on my front door. 2 options and he ignored both. I don’t use Amazon if I can source the product elsewhere, it’s now a last resort.

What's with @AmazonUK just leaving stuff outside your front door? Can't you guys at least KNOCK?

@davemabbott1984 Hi. We're sorry to see how your order was delivered. This isn't the service that we aim to provide and would like to have it escalated to a member of our team. Please send us a DM, and we'll do our best to assist. Furthermore, please don't post personal identifiable information in the DM. Thanks. -Pádraig

@EvriUK_Official @AmazonUK please explain how this is a safe place to leave parcels, and drivers dont even bother ringing door bells or reading the printed notes on the door,

@davemabbott1984 @davemabbott1984 We appreciate the time you have taken to make us aware of this. We have taken your feedback on board and the following link has more information on our sustainability programmes, along with some recycling info: amzn.to/4tNaBjl. -Pádraig

@AmazonUK guess you ran out of smaller envelopes, as just a waste, small item for a huge envelope sort it out

@SamMcMullen6 Thanks for the additional information, Sam. You can continue to monitor the status of your order using the link from our previous message. Keep us posted on the outcome. -Brandon

@AmazonUK I’m using the amazon app so the track info seams to lag behind

@AmazonUK what is going on with your tracking because it said between 1-4pm then 12:30-4:30pm and now this

Hi there. We're very sorry to see that your order was delivered in this manner, this definitely isn't the experience we strive for. Please send us a DM on our @AmazonHelp account here: amzn.to/4tuWChS, without including any personal details in your message to us. We'll be here to assist with further escalating this concern for you. -Ava

@AmazonUK thanks for the express delivery. Let’s hope it still works…… it doesn’t.

@tractorgirly Hello! We're sorry to hear your items didn't arrive! Without providing any personal details, please send us a DM on our @AmazonHelp account here: amzn.to/4t9G4Mi, so we may look further into this with you. -Hailey

@AmazonUK placed two urgent orders for packing items over the weekend both were prime and next day delivery which didn’t transpire. Your AI chatbot is bloody useless and despite being promised delivery today they didn’t appear and I can’t speak to anyone about it. Can you please put the human beings back in charge again? Because I will now have to go and buy these items tomorrow from a shop instead as I only have a short window to pack my stuff and will be expecting a refund now. But why advertise items as prime or next day when that’s clearly doesn’t happen?

Hi there! We're sorry to hear about any inconvenience caused by the quantity limit. Items with quantity restrictions have very low prices and/or a limited supply, and we want to ensure that many customers are able to order them. As prices and product supply change, these limits may change too. -Brooke

@AmazonUK @amazon @amazon Why on earth have you arbitrarily set qty limits on how many of a particular item I can buy? People like teachers or small craft or home businesses or indeed charity workers that don't want or need to open a business account are hugely inconvenienced by your policy. @SnopakeBrands

@phil6b Hi. We're sorry to hear your delivery instructions weren't followed again, and we'd like to escalate your delivery experience to our Operations team for review. Without sharing any personally identifiable details, will you please DM us? -AJ twitter.com/messages/compo…

@AmazonUK @AmazonUK so, despite replying to acknowledge driver's message he was about to deliver my parcel, he then rang bell... left parcel on doorstep (not safe place) and was back in the van before I opened the front door. HONESTLY, JUST DELIVER ACCORDING TO MY DELIVERY NOTES.

@AmazonUK once again I have had to report to customer services that my parcel was not delivered as per instructions. The driver drove off before I opened the door and he left the parcel on door step, not even the safe place. Its not hard. It really isn't.

@MohammadBahmat @Amazon_DeskHQ @MohammadBahmat We are very sorry for this delay and negative experience. Please send us a DM linked below, and we can get this experience further looked into for you. -Morgan twitter.com/messages/compo…

@MohammadBahmat Hi, we're sorry to hear about this delay with your order, and that you're unhappy with the service provided. Sometimes there can be delays to estimated delivery dates due to unforeseen circumstances. If your order doesn't arrive within 48-hours, please let us know. For more info about delayed orders, please see here: amzn.to/4aW6LOa. Thank you. -Morgan

@Lma69 Apologies. Please try from other browsers or devices to see does the same problem persist. If the issue continues, please reach out direct when you have a moment: amzn.to/UKContactUS. We'll be happy to help troubleshoot your concern. Thank you. -Tom

Is @AmazonUK compromised? Cant checkout or see order history.

@spentwinn You're welcome, we'll be in touch through your Message Center shortly amzn.to/UKMessageCenter. -Conor

@AmazonUK Just done that Thanks for your help Conor

@AmazonUK could you please advise on a order that was cancelled but no refund over 2 weeks ago?

@spentwinn We'd like a member of our team to look into this with you. Please submit your details here: amzn.to/4kP2HCp, and we'll be in touch. -Conor

@AmazonUK It's saying I don't have rights to message you

@spentwinn Please reach out to us via DM, and we will do our best to assist. Further, please don’t provide your account details over DM as we consider them to be personal information. -Conor

@AmazonUK Hi Conor thanks for reply, I was told that via a bot chat but the money has definitely been taken from my account