SteveSullivan

Our latest newsletter, with stories on @SkyNews @Ofcom @ICOnews @PSAuthorityUK @Temple_Bright @TaviAndPort @FundrRegulator @CitizensAdvice @ShellEnergyHome @virginmedia @EE @Oxygen8Group @lebara @huel @SteveBartlettSC @ASA_UK @NimbleElearning mailchi.mp/4e888d8eaf8f/h…

@SW_Help Thanks @SW_Help Would be good to know in advance what the answer will be, though!

@ChannelDoctors Hi, the next service to Southampton is scheduled to depart at 01:05. Please board this service and speak to station staff at Southampton Central for further assistance. ^TW

@SW_Help we're going to Pokesdown from Waterloo. The last train (23.35) has been cancelled. If we get the train Southampton will you pay for a taxi to Pokesdown?

Been a great few days in Yorkshire talking ‘Now Then’. Met lots of nice people/old friends - and only one person walked out so far… amazon.co.uk/Now-Then-Biogr…

Check out my latest article: A gas meter, a letter, a card, 3 contact channels and a very confused customer linkedin.com/pulse/gas-mete… via @LinkedIn

@2040Training @ICOnews 😳

Hugo went to vote but sadly didn't have photo ID #dogsatpollingstations #gerrymandering @BCPCouncil

Today you have an important decision to make - more of the same or time for a change. Here are three reasons to #VoteLabour👇🌹

linkedin.com/pulse/customer… An typically distinctive and adamant take on #CX from @AlexJamesMead A good read

Digital marketing fraud, wobbly payments providers, dodgy calling and lots of other news from @Meta @Google @RoyalMail @WHSmith @Experian_UK @ChargedRetail @ICOnews @Ofcom @PSAuthorityUK @Ofwat @TheFCA #cx #MarketingDigital #payments #fraud mailchi.mp/d645112bd626/1…

Pokesdown Station is used by hundreds of thousands of people each year—but it isn’t accessible to everyone. @BournemouthLP Councillor @George4Labour is on the case, and has been fighting for the money for the upgrades. If George is your Councillor, do re-elect him on May 4th!

Neville discusses the benefits of a digital and multi-channel approach to customer service. To read the article in full, head over to our website ⬇️ contactcentrepanel.com/are-you-multi-… #contactcenter #multichannel #omnichannel #customerservice #technology #digitalcustomerexperience

linkedin.com/pulse/genies-n… The Compliance Genie's December email's here!

#Customer #Compliance news on & from @ICOnews @Ofcom @ofgem @ASA_UK @CMAgovUK @Apple @amazon @Google @FreevacyLtd @POLITICOEurope @GoodEnergy @UtilitaEnergy @ContactState @SoEnergyUK @Outfoxthemarket @NadineDorries @NimbleElearning and others, all in: mailchi.mp/72b271a2fd49/h…

Are you a supplier, partner, tech provider, agency or professional services firm in the #cx supply chain? Then read this: mailchi.mp/2bfca8731a49/a… @Ofcom @ICOnews @FundrRegulator @TheFCA @EE @CMAgovUK @Meta @virginmedia @shellenergyhome @interserve @papajohns @GIPHY

Check out my article: £1.5m Profiling Calamity: What we need to learn from the @ICOnews ' - Part 2 linkedin.com/pulse/15m-prof… via @LinkedIn #compliance #dpa #gdpr #marketing #segmentation #data

5 key takeaways from the @ICOnews (ICO)'s latest #Marketing fines (part 1) linkedin.com/pulse/broken-w…

Price fixing, illegal emailing, fine dodging, cloud busting & customer failing --- all in this month's newsletter! @ICOnews @ofcom @ofgem @FundrRegulator @Halfords_uk @ScottishPower @UtilitaEnergy @RangersFC @awscloud @Microsoft @Google @NatWest_Help mailchi.mp/7d106c43391d/e…

Which 3 energy suppliers  are failing customers 'severely' - mailchi.mp/7d106c43391d/e…

A great read for anyone in the #contactcentre or #cx world. Or anyone else, come to that. From @martin_teasdale linkedin.com/pulse/its-been…