پن کیا گیا ٹویٹ
The concept of "In-Between" proceeds from naivety. You're either bad or You're good. That's the only way to improve!
Bournemouth, England 🇬🇧 English
Ethos Reviews
2.2K posts
Ethos Reviews
@EthosReviews
We track consumer complaints, engage businesses toward resolution, and document customer experiences on https://t.co/47lxgeTFc3
شامل ہوئے Haziran 2025
1K فالونگ1.9K فالوورز
@IOdumbeKute, you are completely right to keep calling this out publicly, the irony really is staggering. It makes zero sense for a company to formally acknowledge an accessibility barrier and then immediately turn around and use that exact inaccessible channel to contact you. We are staying on this with you. It shouldn't require this much effort to receive basic, accessible service, but we are in your corner until they fix this broken workflow.
Bournemouth, England 🇬🇧 English
Ethos Reviews ری ٹویٹ کیا
@Uber_Support the irony is staggering.
After acknowledging your accessibility failure, you’ve gone straight back to contacting me through the same inaccessible in‑app system that blocks blind customers from communicating with you.
I cannot use the platform you insist on using — that’s the entire issue.
Every time you push me into that loop, I will highlight it publicly.
Thank you @EthosReviews for calling out this ongoing accessibility problem.
I need a human agent via email or phone. Order: DFB7F.
English
@cindymfaltys, this is absolutely exhausting and unacceptable. Keeping an account holder trapped on the phone for hours without any concrete answers or basic respect is a complete disregard for your time.
We are staying on this with you. Demand to speak directly with someone who can actually resolve your issue right now instead of passing you off yet again.
Bournemouth, England 🇬🇧 English
@AskCiti, passing a customer around from department to department for 1 hour and 40 minutes without any clear communication is an exhausting support failure.
@cindymfaltys has been shuffled repeatedly across various teams with absolutely no resolution to her issue. Fragmented support channels that fail to provide basic clarity only serve to frustrate account holders and erode brand trust. Please take immediate ownership of this case, contact the customer directly, and assign a single representative to handle her issue without further runarounds.
#Citi #CustomerServiceFail #BankingSupport #EthosReviews
cindymfaltys@cindymfaltys
@AskCiti been on the phone with customer service for 1 hour and 40 minutes and cant understand one person I've spoken to. Dept. after dept after dept is where I land with no resolution. Very sad customer service
Bournemouth, England 🇬🇧 English
@IOdumbeKute, you are completely spot-on, and your frustration is 100% justified. It is incredibly hypocritical for a company to offer polished, apologetic scripts only to immediately pivot to an automated AI mode that shoves you right back into an unusable interface. Deflecting basic accessibility needs with automated scripts isn't just bad customer service, it's exclusionary.
We are staying on this with you. Keep holding them accountable until a real human agent actually steps out from behind the bot to handle this properly.
Bournemouth, England 🇬🇧 English
@uber_support are tone deaf. They have the marble-mouthed language saying they are apologetic and understand and won't do that again, then they go straight into AI mode and push me back into that inaccessible system. The question is, how many other blind or disabled customers have they put through this madness
Ethos Reviews@EthosReviews
@Uber_Support, expecting a visually impaired customer to navigate an in-app system that is inherently inaccessible to them is a major failure. @IOdumbeKute provided alternative contact information like email and phone, yet your team continues to push them back into an unusable interface. Disregarding these basic accessibility needs is unacceptable. Please stop the automated runaround immediately. A human agent needs to contact @IOdumbeKute directly via their provided phone or email to resolve Order DFB7F. #Uber #Accessibility #CustomerServiceFail #EthosReviews
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@mypagacare @paga, restricting a user's account and repeatedly rejecting valid verification documents without providing a clear explanation is a severe support failure.
@fwSuccess submitted all necessary paperwork, including a utility bill and bank statement, only to face constant, unexplained rejections. Out of pure frustration with your customer service, the user is now demanding to close their account entirely. When compliance checks fail, your team owes the customer absolute transparency as to why. Please contact this user immediately to either resolve this documentation bottleneck or fulfill their account closure request properly.
#Paga #FintechSupport #CustomerServiceFail #EthosReviews
JFO@fwSuccess
@mypagacare @paga You clearly do not care about your customers. Please close my account, as I no longer wish to use your service. My account was restricted, and I was asked to complete my account setup by providing proof of address. I submitted all the required documents, including my bank statement and utility bill, with accurate information. However, my address verification keeps being declined without a clear explanation. At this point, I no longer need your services. Please close my account. Your customer service has been very disappointing.
Bournemouth, England 🇬🇧 English
@ThisWin_Isth @george_ogundeji @OPay_NG @opay @opay
@ThisWin_Isth made a payment with transaction ID 260616020100501986150378 And 260616020100502428984766. These Payments are yet to be received by the receiving bank.
Kindly do the needful, investigate and reverse the funds. You have this in control!
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English
@Uber_Support, expecting a visually impaired customer to navigate an in-app system that is inherently inaccessible to them is a major failure. @IOdumbeKute provided alternative contact information like email and phone, yet your team continues to push them back into an unusable interface. Disregarding these basic accessibility needs is unacceptable. Please stop the automated runaround immediately. A human agent needs to contact @IOdumbeKute directly via their provided phone or email to resolve Order DFB7F.
#Uber #Accessibility #CustomerServiceFail #EthosReviews
Bournemouth, England 🇬🇧 English
@Uber_Support The irony is unbelievable.
You keep contacting me through the same inaccessible in‑app system that blocks blind customers from communicating with you.
I cannot use the platform you insist on using — that’s the entire problem.
Every time you push me back into that loop, I will highlight it publicly. You have actually askedme for my e-mail address and phone number, but yet, you don't use it.
Take responsibility and stop this madness. I need a human agent. Order: DFB7F.
English
@OPay_NG @george_ogundeji Hi @OPay_NG
@george_ogundeji's transaction has not been successful since yesterday even though it shows successful in the app. This is a matter of urgency, kindly investigate and reverse the funds or credit the receiver.
English
@george_ogundeji Hello, @george_ogundeji. Thank you for contacting OPay! We want our customers to always have a better experience always. We regret all inconveniences caused. Please check your DM as you have been responded to regarding this complaint.
Y.O
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Hi @UNIONBANK_NG, this is urgent
@MrOni21498152 complained about erroneously making a transfer and needs a reversal since one week and no response has been given to it. This is not how a good customer support system should operate.
You still have time to redeem your image, simply connect with @MrOni21498152 and promptly resolve his issue.
#EthosReviews #ConsumerRights
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@UNIONBANK_NG what are you doing about my complain since last week friday on the erroneous transfer I did? Are you saying you can't even protect a customer? Dont be this useless. @cenbank @fccpcnigeria @UNIONBANK_NG
English
@UNIONBANK_NG, ignoring a customer’s tracking request for over a week is completely unacceptable.
@MrOni21498152 has been left entirely without a response since last Friday. A banking institution owes account holders absolute clarity on the status of their complaints. Please reach out to @MrOni21498152 directly, gather the transaction details, and provide a transparent update on what actions are being taken to help resolve this.
#UnionBank #BankingSupport #CustomerServiceFail #EthosReviews
Mr. Oni of Lagos@MrOni21498152
@UNIONBANK_NG what are you doing about my complain since last week friday on the erroneous transfer I did? Are you saying you can't even protect a customer? Dont be this useless. @cenbank @fccpcnigeria @UNIONBANK_NG
Bournemouth, England 🇬🇧 English
Delivering rotten food is disappointing and presents a serious health risk. @senthewanderer had to dispose of their entire order due to poor quality and struggled to receive an effective response from @zomatocare. @zomatocare requesting an order ID is just the first step. You must take immediate ownership, issue a full refund, and conduct a thorough investigation into this quality failure to prevent future incidents. Food safety is not optional.
#Zomato #FoodSafety #CustomerRights #EthosReviews
Sourav Sen@senthewanderer
I ordered food today evening @zomatocare and the entire food was delivered rotten. I had to throw away the entire food order and arrange dinner again. I am trying to reach your customer care since but there is simply no effective response. Is this how you treat your customers?
Bournemouth, England 🇬🇧 English
It is great to see @Uber_Support stepping in to address this concern. @Chimika_P experienced a significant delay and disappointment with their order. Please follow through efficiently to secure a fair refund or appropriate resolution for them. Real accountability makes all the difference.
#UberEats #CustomerSupport #ServiceResolution #EthosReviews
Suppa.x🥀🥀@Chimika_P
@UberEats you guys have the worst customer service in this entire world. You guys delivered my food an hour late and refuse to give me my money back who wants to get cold food.
Bournemouth, England 🇬🇧 English
@EE, sending an engineer to install an upgrade only to leave the property completely without internet access is a major operational failure. @KevKevles1974 reported the technician abandoned the job early after an unsuccessful installation attempt, leaving the customer offline.
@EE Please immediately provide the requested channels to lodge a formal complaint and claim compensation, and dispatch a competent engineer to restore their broadband connection.
#EE #BroadbandFail #CustomerServiceFail #EthosReviews
Cwtch-22🏴🇺🇦@KevKevles1974
@EE we had an engineer come round to install an upgrade today. completely incompetent and constantly on the phone to a call centre who were of no help. left early and we now have no internet. Could you advise me as to where I lodge a formal complaint and seek compensation?
Bournemouth, England 🇬🇧 English
@DibaofAfrica @MTN180
Kindly connect with this customer and upgrade his connection. Poor internet connection to the point of inability to confirm transactions is a big problem.
Your prompt support can help prevent any financial loss. Connect with @DibaofAfrica without delay.
English
MTN do you want my business to crumble?? I can’t make transfers or confirm transactions online 💔
English
@FirstBankngr, Honestly, this generic messaging for physical display doesn't work but only exposes how shallow your customer support is.
We simply advocated for @lary_da_V a customer that has her funds withheld in your system and you are reaching out to us that you've messaged on DM. This is unfair to customers who trust and rely on your services.
All we are asking for is that you investigate @lary_da_V's case and provide a positive resolution.
English
@EthosReviews @cibnigeria Hi @EthosReviews, thank you for contacting us. Kindly check your DM for our response. Thank you for choosing FirstBank. #YouFirst.
English
@lary_da_V has a FirstBank Mastercard dispute for USD 23.95 (Case ID: 125898162) that is being left unacknowledged. More seriously, @FirstBankngr is withholding transaction journals the consumer needs to pursue the dispute.
Withholding transaction records from a customer with an active dispute is not acceptable under CBN consumer protection guidelines. A consumer is entitled to their own transaction history.
@FBN_help please release the transaction journals for Case ID 125898162 and provide a resolution timeline. @cenbank @fccpcnigeria
#EthosReviews #ConsumerProtection
Larry@lary_da_V
@FirstBankngr @FirstBankngr @cenbank @fccpcnigeria @cibnigeria Leaving a customer on read over a trapped USD 23.95 Mastercard dispute (Case ID: 125898162) and withholding transaction journals is a violation of consumer rights. Investigate this continuous neglect.
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@ecobank_nigeria
This is heartache for @pamelaEdak. No customer should have this kind of experience!
@ecobank_nigeria, Kindly connect and resolve with this customer.
One transaction got a 4time debit, data delivered twice and all must be refunded. Do reverse the debits and ensure @pamelaEdak gets a better experience subsequently.
English
@ecobank_nigeria has the worst banking app. Such a downgrade frown the former. You can’t even be in a hurry and use the mf app. Today alone they’ve duplicated one transaction 4 times and even my data came in twice. You guys are too old for this tbh
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Ethos Reviews ری ٹویٹ کیا
@UBACares @EthosReviews This is to formally commend and applaud your bank staff, Mr Chris Nomjov for providing remote assistance to enable me get back access to the new mobile app and guiding me through increasing my limit as well. His professionalism is admirable and I hope he gets duly recognized for
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@UBACares it is excellent to see a swift turnaround and a positive resolution after an initially stressful banking experience. What began as a critical issue with @timi_enny being unable to access or transfer their funds was effectively resolved. The customer has explicitly commended your staff member, Mr. Chris Nomjov, for his outstanding professionalism, remote assistance with the new mobile app, and clear guidance on increasing transaction limits.
We appreciate @UBACares taking prompt accountability once escalated. Rewarding dedicated personnel like Mr. Nomjov is exactly how brands rebuild consumer trust and retain long-term customer loyalty. Matter resolved.
#UBACares #CustomerResolution #BankingSupport #EthosReviews
Bournemouth, England 🇬🇧 English
@UBACares @EthosReviews With this move, I’m considering reactivating my dollar account to resume transacting on it.
English
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